Calor Reviews 

Seamless experience , delivery was spot on really quick would certainly recommend

Simple and easy to use website and kept updated with delivery.only complaint is the delivery company could phone/ text with a more precise delivery time once out for delivery.

would give 0 stars if I could.
Trying to exchange a 13kg Patio Gas cylinder in Cheshire has been an absolute joke. I've visited 10 different Calor stockists, and not one of them had a replacement cylinder available. Even more frustrating, none of the retailers could tell me when they were expecting another delivery.
Calor's website states that replacement cylinders have been restricted since May 2026. That raises the obvious question: has nobody planned for the peak summer barbecue season?
Customers have invested in Calor cylinders and appliances, yet when the time comes to exchange an empty bottle, there appears to be no stock, no information, and no timescale for when supplies will return.
The lack of communication is almost as disappointing as the shortage itself. If supply issues are going to continue for months, at least provide customers and stockists with realistic updates so people aren't wasting time and fuel driving from one supplier to another.
Very poor planning and an even poorer customer experience.
Thank you for your reply Gary however i did try your bottle shop and it wouldnt let me order a 13 kg cylinder patio cylinder, I could order a 5kg cylinder, but the advise on your web sites suggest you can only replace like with like, and therefore this would have meant purchasing a new cylinder! You also mention that seasonal demand is an issue, but summer always happens, it shouldn't be a surprise! And this is not the first time there been a shortage of cylinders during the summer. You also mention there has been communication, but there is nothing obvious on your website which would be the logical place to put the notice. Plus your stockist aslo appear to be unaware of what is going on with cylinder delivery / avaiablility.

Had another good delivery from Andrew in the HOT sunny weather Andrew was Brilliant and helpful Thank you Andrew

Great experience at the Crawley branch. Jack was extremely friendly and very helpful! Highly recommend buying direct from calor. Will be back!

Superb customer service!! Hailey and her colleague were excellent. Barely had I made the payment the new cylinder had been placed by my car. Very knowledgeable too- great advice about how to tell how full the tank is. Cannot recommend highly enough.

We are calor gas retailers.
I tried to place an order over the phone, we usually speak to our local depot but on this occasion i got directed through to head office.
Rachel needs some training on answering calls from retailers!
I surprised she didn’t want to know my height!! She asked every other detail about me and the company I work for, we have an account with calor (only been using them for 25+ years) so I’m not sure why she needed quite so many details.
The local depot we usually speak to, ask postcode/account number and name of the company. Not Rachel - she wanted everything!! Then tried to accuse me of being rude when I asked what her name was. She told me the calls were recorded (good- then her manager can listen back) I asked to speak to the manager about her and she told me no one was able to speak to me and she’d get someone to call me back within 48hrs
This was 2 weeks ago and still no call back. (strange that!)

I’ve since spoken to the local depot who have informed me the order wasn’t even put on the system correctly, all in all - useless.

We've always had excellent, reliable service from Truro office, but having to place order and deal with the Exeter team this experience has been far from good. The delivery did not turn up on the specified day (which was over a week after ordering). Had to chase, told it would be on the Friday - didn't turn up. When chased again on Monday was told that it was on for Friday but was then taken off. Could not give another day but said they would get Truro office to phone. Truro called and assured me the delivery would be on following Wednesday - over two weeks since the cylinders ran out. If this was in the Winter it could have been a real problem. The chap who delivered was very good.

Contacted Danny (Mulloy) with an issue we had disposing of a fire damaged Butane Gas cylinder. He couldn't have been more helpful. He was polite, professional and had the problem sorted within a couple of hours. Excellent service from a top man.

We would like to thank Michael from Calor for carrying out work outside our clinic today.

From the moment he arrived, Michael was extremely polite, courteous and friendly. He introduced himself and took the time to clearly explain the work that was going to be carried out. He was professional throughout and kept us informed, including letting us know once the work had been completed.

It was a pleasure to have Michael on site, and we really appreciated his professionalism and excellent customer service.

Many thanks, Michael, and thank you to Calor.

From all the team at The Hear Clinic, Oadby, Leicester.

Jonny Rodgers was great. Good job.

Great service. I ordered on the Friday and the gas bottle was delivered by 9 am the next day. Fast friendly service.

Phil Deans from Calor popped in yesterday to identify and repair a telemetry error with our underground tank.
I have to say Phil was extremely easy to talk too and clearly knew what he was about to embark upon.
He worked away on the fault for several minutes, the next thing we knew he was ringing the door bell informing us his work was complete and our tank was communicating again.
He left our premises just as he found them, we cannot tell he has been.
He was the perfect engineer and will be welcome back anytime, well done Phil a nice professional job.

Ash, Dev, Josh and Jez did a great job on a resite/exchange. All very competent and polite. A good job done!

Explained what was going to be done clearly and did the job quickly.

Today I had Wayne Shimmon ,engineer, come to fit my new Gas cylinders . Surprisingly for Calor, he was courteous, friendly and very professional. Wayne had been here before and was pleased to see someone who knew what they were doing from Calor .
The only hiccup was when he first arrived he had not been told by Calor what he was there for ( no surprises there).
Luckily being an intelligent person he soon worked it out based on what was already in situ .
Thank you Wayne , you’re welcome any time :)

Helpful and positive.
It's not always been easy with Calor over the 29 years we've been a customer. However, of late the service has really improved, the online experience has been much better. And directly today, Zarida and Elland supported us extremely well - thank you.

Delivered Gas to my tank instead of my parents. Failed to deliver any kind of delivery note to indicate how much gas was delivered and at what cost, emailed about 3 days later to say they are looking into a possible wrong delivery (3 Aug). I replied same day and yet on the 11 Aug I'm still waiting any further contact. Shocking company.