New meter. Hi. Nick & Scott receive 5star. Reconnected a new meter etc. into our 40 year old home at 4 Newton Place, Kirkhill Inverness. I am so looking forward to having gas reconnected for x3 unit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Called Calor gas regarding a gas smell from our caravan and by great communication on the phone an engineer Daryl Harrison arrived on time as promised. He was great,professional and a very nice guy w... See more
Company replied
I’ve had nothing but a nightmare with Calor. I was waiting to have a tank exchanged which didn’t take place due to them ‘forgetting’ to schedule my slot. The work around was a temp cylinder to keep us... See more
Company replied
I ordered 2 x 47kg cylinders on September 21st, thinking my 2 current cylinders were empty. When the delivery arrived on Thursday 24th, the driver realised that one cylinder was still full, so only... See more
Company replied
Company details
- Gas Company
- also in
- Energy Supplier
About Calor
Written by the company
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Contact info
Athena House, Athena Drive, CV34 6RL, Warwick, United Kingdom
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4.7
Excellent
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly
Friendly, efficient and competitive pricing. It is not difficult to switch suppliers if they charge too much.
September 15, 2026
Unprompted review
Reply from Calor
We're delighted to hear that you found our service friendly, efficient, and competitively priced. We always strive to offer excellent value to our customers.
I have always had great service
I have always had great service from Calor Gas, today was no different. A great driver who took great care to avoid damaging any thing on my property. I just wish the cost was a little less.
September 24, 2026
Unprompted review
Reply from Calor
Thank you for your wonderful feedback! We're delighted to hear that you consistently receive great service and that our driver took such care. We understand your concern about the cost.
Great communication
Great communication, followed biosecurity as should. Friendly polite team.
Martin crane driver
Chris engineer
Jamie tanker
September 24, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave such a positive review.
We are delighted to hear that our team provided excellent communication and adhered to biosecurity protocols. It's wonderful to know you found them friendly and polite. We will be sure to pass on your kind words to the team.
Driver Benjamin Adam
Driver Benjamin Adam, professional and respectful of the property
September 24, 2026
Unprompted review
Reply from Calor
Hi,
We're so glad to hear that your experience was a positive one. We appreciate you taking the time to share your kind words about Benjamin.
Very quick delivery done with care
September 24, 2026
Unprompted review
Reply from Calor
HI,
We appreciate your positive feedback! We are so happy to hear that your delivery was quick and handled with care.
Very happy with the service of Oliver…
Very happy with the service of Oliver bransby zachary , always very helpful
September 24, 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to share your positive feedback.
We're delighted to hear that you were very happy with the service provided and found Oliver to be consistently helpful. We truly appreciate your kind words.
Good lad super service.
September 24, 2026
Unprompted review
Reply from Calor
We are so pleased to hear that you received such super service. Thank you for taking the time to share your positive feedback; it means a lot to us!
Very pleasant delivery driver
Very pleasant delivery driver, nothing too much trouble. A*
September 23, 2026
Unprompted review
Reply from Calor
Thank you for your wonderful review! We're delighted to hear that our delivery driver was so pleasant and that nothing was too much trouble. We truly appreciate your kind feedback.
Thanks for the delivery but from now on…
Thanks for the delivery but from now on can your delivery driver leave/not touch MY gas monitor that determines which tanks are working. You refused to replace your monitor, so I had to pay for my own. Tell delivery people to leave it alone. When this gas run out ,it wouldnt workctill I physically turned it to the full tanks. Your delivery bloke turned it back to the new tanks??? Why??? You refysed blankly to change/pay for a new monitor so its my monitor. It works different , when two tanks empty,the system wont work till you change to full tanks. Your bloke turned it to the full tanks he delivered??? I did not touch your monitor please tell your delivery not to touch the monitor just change the bottles ALONE. Thank you for you attention, G.Curtis
September 23, 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to leave your review, and I’m pleased to hear that your delivery was completed.
I’m sorry for the frustration caused by the delivery driver. I have requested your details through Trustpilot so that we can look into this further, as I would appreciate the opportunity to understand your comments regarding the monitor and review what happened.
Thank you for bringing this to our attention.
- Emma
Matt S was very polite
Matt S was very polite , efficient and knowledgeable- an asset for Calor.
September 23, 2026
Unprompted review
Reply from Calor
Thank you for your wonderful review! We're so pleased to hear that our team member was polite, efficient, and knowledgeable. We truly appreciate your positive feedback.
Consistently bad customer service
Consistently bad customer service. An advisor told us they would provide with a refund for credit we had on our account, this was rejected by a manager but no one bothered to contact us to say so I had to call back again. The advisor I spoke to was argumentative on the phone, their DD system is ridiculous as you can’t have any credit back only once per year whereas other companies you can have credit back throughout the year. Terrible customer service, don’t communicate and advisors will argue with you that you are wrong even when it has been agreed by a previous advisor.
September 23, 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to leave your review.
I’m sorry to hear about your experience and, in particular, that you were not contacted when the refund request could not be approved. I appreciate how frustrating it must have been to have to contact us again for an update.
In relation to your Budget Billing Plan, the monthly payment is based on an estimate of your annual usage and is reviewed over a 12-month plan year. As outlined in the Terms and Conditions of the Consumer Credit Agreement, an Anniversary Statement is issued at the end of each plan year to confirm the account position. Where an account is in credit by more than the equivalent of three monthly payments, an automatic refund is processed.
While we appreciate that this may differ from the approach taken by other companies, the Budget Billing Plan is designed around the estimated cost of annual usage and therefore credit balances are not normally refunded during the plan year, unless they meet the criteria outlined in the agreement.
However, I’m particularly sorry that you were not kept informed about the decision regarding your refund request and that your subsequent conversation with us left you feeling that your concerns were not being listened to.
I have requested your details through Trustpilot so that we can review what happened in your case, including the previous advice you received, and provide you with a further response.
Thank you again for bringing this to our attention.
-Emma
The driver Oliver Zachary Bransby
The driver Oliver Zachary Bransby. Is also a lovely driver to have. Helpful, polite and chatty. Helps put the bottle near the right cages.
September 16, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave such a kind review. We are delighted to hear that our driver provided such helpful, polite, and chatty service, and assisted with placing the bottles. We will be sure to pass on your positive feedback.
…Perfectly on schedule
Delivery perfectly times as we were down to 35%
First delivery since the fitting of our new tank which was done efficiently and professionally
The gentleman who called today was friendly and helpful - particularly as our steps are not easy, despite clearing the ferns recently.
September 23, 2026
Unprompted review
Reply from Calor
Thank you for your wonderful review! We're delighted to hear that your first delivery since the new tank fitting was perfectly timed and that the installation was efficient and professional. It's great to know our delivery driver was friendly and helpful, especially with the challenging steps.
Although we were not notified that…
Although we were not notified that anyone was coming today, Matt G and Francis P turned up and were fantastic. They were very polite and friendly and hugely efficient.
September 23, 2026
Unprompted review
Reply from Calor
Hi,
Thank you for taking the time to leave us a review.
Please accept my apologies that you were not informed that we were attending the tank. Rest assured this has been fed back to our Engineering Team.
That said, I am pleased that Matt G and Francis P made a great impression and were efficient.
Once again thank you for your review.
-Emma
Excellent experience from a very…
Excellent experience from a very helpful engineer, Jonathan Nattress who went above and beyond to assist. Thank you!
September 23, 2026
Unprompted review
Reply from Calor
We're so pleased to hear about your excellent experience and that our engineer provided such helpful assistance, going above and beyond. Thank you for your kind words!
Excellent service very professional
Excellent service very professional
September 23, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave us a review. We are delighted to hear that you experienced excellent and professional service. Your kind feedback is greatly appreciated.
Reply from Calor
We are so glad to hear that our team provided you with such excellent service. Thank you for taking the time to share your positive experience!
I was originally told it would arrive…
I was originally told it would arrive on 02.09.2026 but that date went by and was told that that date on the paperwork was the earliest they could have delivered, not an actual booking. Taking that as my misunderstanding, delivery was booked therefore for 09.09.2026. Nothing arrived. A "computer glitch" they said. They arranged for 16.09.2026. Got a phone call: no delivery driver so will deliver on 21.09.2026. No delivery. Finally turned up on 23.09.2026.
Rather a good thing that I did have a spare tank.
Service really not good; people pleasant to deal with though but not a great first impression.
September 23, 2026
Unprompted review
Reply from Calor
Hi,
I do apologise that the delivery took longer than expected.
Fully appreciate your frustration, however I'm pleased to hear you were never off supply.
- Steve
James was great
James was great, such a nice guy. Very easy and professional service.
September 23, 2026
Unprompted review
Reply from Calor
Thank you for your wonderful review! We're delighted to hear that our team member provided such a nice, easy, and professional service. We truly appreciate your kind feedback.
After a sight hiccup with a part they…
After a sight hiccup with a part they did a really good job.
September 17, 2026
Unprompted review
Reply from Calor
We're happy to hear that we were able to resolve the issue with the part and deliver a positive experience. We appreciate your understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.