Calvin Klein Reviews 

Extremely disappointed with Calvin Klein’s customer service.
I placed an order at the beginning of December for Christmas gifts, which were never delivered. Despite this, weeks have now passed and I am still waiting for a refund.
I have emailed multiple times and cannot get hold of anyone — no meaningful responses, no resolution, and no accountability. Being left without the goods at Christmas was bad enough, but the lack of communication and failure to issue a refund is unacceptable.
For a brand of this size, I expected far better customer service and professionalism. I would not recommend ordering online unless you’re prepared to chase endlessly for money you’re owed.

worst customer service ever!
tried to use online chat several times and lead to nowhere! I ordered online some underwear, the underwear never arrived, my money have not been refund yet and we are nearly a month apart from it. JUST UNACCEPTABLE!

Do NEVER buy anything from here. I bought a pair of pants almost 3 weeks ago and I have not received my pants or head anything from the seller. It is impossible for me to reach Calvin Klein and all my “track your package” links has expired and no information was ever uploaded. I cannot find any contact info of their costumer service and at this point I know I will never receive my package or get my money back.
I am beyond dissappinted!

I strongly recommend purchasing Calvin Klein products through another retailer rather than directly via the CK website.

I have experienced ongoing issues trying to resolve a fault with an item purchased online. Initial contact was made via the Calvin Klein UK website contact form, twice, with no acknowledgment received. Emails sent to customer service were also ignored.

The online chat wait time has increased from approximately 1600 minutes to over 4000 minutes, making it completely unusable. Phone support is equally frustrating, with calls disconnecting after around 45 to 50 minutes on hold.

Due to the lack of response from Calvin Klein UK, I escalated the matter to PVH, the parent company of Calvin Klein and Tommy Hilfiger. I have now received two responses from PVH advising that my claim is being reviewed, however no resolution has yet been provided.

This level of service is extremely disappointing for a global brand of this scale. I would not purchase directly from the Calvin Klein website again and would instead choose a retailer with accessible and responsive customer support.

After reaching out to PVH (the parent company) they were not able to help. They did provide me with a link where you can select your country and you will then be able to select a different contact email. Unfortunately I’m not allowed to put it on here tho!
Once I email these. I received no apology but did receive my refund within a few days. I hope this helps with everyone else currently struggling to get a

Tried to return an item that was too large. No returns label enclosed. Non existent customer service. Automated bot for customer service - can never get a representative and they don’t respond to emails - won’t be buying any CK products ever again

I placed an order on Monday and it said it would be with me in 4-5 days. It is now Friday and my order still says it is "being prepared". The item I ordered has since gone out of stock so I am a bit concerned that I will never receive the item. I am also concerned by the length of time I am having to wait for a human response in the online chat (4,011 minutes, which translates as 67 hours) without any updates from the chatbot. For a luxury brand, I would expect a lot better service. The service at Primark is so much better than this.

I can only really echo what everyone else is saying. The product was not as advertised and I attempted to contact customer service via the chatbot with waits of something like 4000 minutes being listed. Hard to believe such a big brand is quite so poor.

I don’t recommend the online shopping from Calvin Klein because the delivery is absolute joke, I placed my order before one week and must be delivered in a 4-5 working days and actually after one week waiting my order still is not shipped and the customer service is horrible they don’t know when my order will be shipped and just repeat that will coming 4-5 days after they shipped but they don’t know when will be shipped.
This is the worst ever online shop and the worst ever ever customer service.

Not surprised to see this score really. I’ve been trying to return an item since 1st January. All I want is a return label as the link on their website does not work. Nobody answers the phone or emails. The chatbot is a waste of time. Wrong information on website saying you can take your returns to a shop, not true I found out after a 40 mile round trip. Still not resolved.
I will never buy from Calvin Klein again

21/01/26..make me.very suspicious. As I paid almost £100 for a bag few days back.next day they send an email stated that we are sorry ww are working hard and ur order will ship after 27th Jan so they offer me a code of 10% off as applogy. But the code ia fake also when I try to get some updated for my order the website is gone.server msg pops in that Web has benn remove. O ghosh im not worried.but in some way im OK as I used PayPal and I know I will get my money back but how on earth they cheat like that with fake codes and now whole Web has juss disappeared. Shame

Terrible. Waited 30 mins on phone. No answer. Then tried online. The automated service couldn't help. Said would connect me with an agent. Wait time nearly 3000 minutes ie 2 days. Crazy. They need to employ staff.

I placed an order with Calvin Klein, and I can honestly say it has been one of the worst experiences I’ve had in years.

To start with, my online order status has not updated at all since the day I placed the order. It’s now been five days. The original confirmation stated a 4–5 day delivery, yet the order is still marked as “order received” with no indication that anything has been shipped.

The customer service experience has been even worse. Over the last three days, I’ve tried repeatedly to contact them by phone. Each time, I’ve been left on hold for 49–59 minutes, only for the call to automatically disconnect. This has happened multiple times, across multiple days. In total, I’ve spent four to five hours just waiting for someone to answer and no one ever has.

They also offer an online chat function, but it is entirely useless. It’s nothing more than a bot that provides generic information already available on the website and answers no real questions. When you indicate that the chatbot hasn’t been helpful, you’re supposedly transferred to a live agent except the quoted wait time is 2,275 minutes, which is beyond ridiculous.

Overall, the lack of order updates, combined with completely inaccessible customer support, makes this a very poor experience. I would strongly advise anyone considering a purchase to think twice.

NO CUSTOMER SERVICE!!!!!

I would refuse to buy from Calvin Kline at this current time due to the lack of customer service they offer! 3 online claims for quality issues and received no acknowledgement. Emailed a week later with no response. Phoned and In a Que for 50 mins before the phone cuts off. there is no way to contact them as they are just ignoring everyone!! stay away!

Incorrect refund given nearly 3 months ago, reached out to them 3 times now and no response.

I received my jeans and realized there is a hole on the back pocket, and I sent an email but no response, very disappointed.
Wasting our time as now need to send it back.

Purchased a man’s sports top with the CALVIN KLIEN LOGO ON ! After just a few washes the LOGO fell OFF This is obviously a QC problem that when brought to the attention of CALVIN KLEIN they don’t want to know even bringing it to the attention of the CEO of CALVIN KLIEN still no response! DISGRACEFUL CUSTOMER SERVICE! I hope people see my review before considering buying CALVIN KLEIN because what it shows they don’t care especially if things go wrong! Also what l have noticed on Trustpilot they do not respond when a customer makes a complaint that also tells you that CALVIN KLIEN DONT CARE ABOUT THEIR CUSTOMERS.

You can't complain regarding the product quality of Calvin Klein the range in sizing is great, I still have Tops & Underwear that have lasted a long time with weight fluctuations etc. I've bought shoes which are still in great condition & just bought a really gorgeous water proof fleece Jacket on a 40% sale. My only constructive criticism are that the waiting times for Delivery can be quite long I would say this needs improvement or extra planning on behalf of the customer with more detailed shipping information, I have shopped outside of Calvin Klein for this reason for something more rapidly available unfortunately the quality of underwear at the time was awful and the sizing wasn't right so I patiently wait for the best thing which I found with Calvin.

Would leave lower if I could.
Parcel has been lost by Royal Mail, have ref number and told to contact sender for refund.

Online chat 26hours wait!
Phone line 2 hours, no response.
Multiple emails no response.
Dms via social media no response.

Wish id checked reviews! So have no parcel, no product and im out of pocket.

For such a huge branded named company, worst customer service you could imagine.

I am extremely frustrated with Calvin Klein's online store.

I placed order #31073933366 on December 29. The tracking has not updated since January 3, and I still have not received my package.

The customer service is non-existent:
Broken Promises: I opened a support ticket (Case: 04882238) 9 days ago. They explicitly stated an investigation would take 6 business days. That deadline has passed, and I have received absolutely no updates.

Useless Chat: Reaching a human agent is impossible. The digital assistant loops irrelevant categories, and when I request an agent, it consistently shows a wait time of 1,600 minutes.

Passing the Buck: I contacted the carrier myself, and they confirmed that the sender (Calvin Klein) must resolve this. Yet, CK is taking no action.

It has been weeks since I paid, and the support team is ignoring their own deadlines. Avoid ordering here if you expect reliable delivery or support.