We had such a positive experience buying our sofa. Nisya from the West End showroom was incredibly patient and knowledgeable, helping us work out the best options for the space we had without ever mak... See more
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Review summary
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Reviews shaping this summary
We visited the Tottenham Court Road store in mid-May and Lexi could not have been more helpful or patient. Lexi created a scale drawing of the selected sofa overlaid on the floor plan of our new home... See more
Company replied
Yesterday we went into the Swiss Cottage store as we wanted to look at TV units /sideboards and Cemran welcomed us. She was the perfect sales person, attentive, knowledgeable about the products in th... See more
Company replied
The staff at the Tottenham Court Road showroom have been very professional and helpful, particularly Steve and Lexi. Due to our indecision, we ended up buying the same sofa twice! Steve helped us wi... See more
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Company details
Contact info
61 Fairfax Road, NW6 4EE, London, United Kingdom
- 02073729887
- Sales@camerich.co.uk
- www.camerich.co.uk
4.9
Excellent
484 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you very much to Vinnie Reyat for…
Thank you very much to Vinnie Reyat for helping me order my dream sofa! I was a very indecisive customer and Vinnie was so patient with me as well as being super knowledgeable on each style of sofa. Amazing customer service and I ordered my sofa same day!
November 25, 2024
Unprompted review
Reply from Camerich
Thank you so much for your wonderful feedback! We’re so glad Vinnie could assist you in finding your dream sofa. Providing patient and knowledgeable service is what we aim for, and it’s great to hear your experience was so positive. We’re excited for you to enjoy your new sofa - thank you for choosing us!
Kind Regards,
Camerich UK
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Great products and Friendly Helpful…
Great products and Friendly Helpful Staff
December 8, 2024
Unprompted review
Reply from Camerich
Dear Jack,
Thank you for taking your time to leave a positive review! We're so glad to hear that you're happy with our products and that our team made your experience a positive one.
We look forward to seeing you again soon. If there is anything else that we can assist you with, don't hesitate to get in touch!
Best regards,
Camerich UK
Extremely friendly and knowledgeable service
We came in looking for a very specific item and out of all the stores in Central London we had the best experience here. Cemran and the store manager were so helpful, knowledgeable and friendly, we would without doubt return here again for another purchase.
December 7, 2024
Unprompted review
Reply from Camerich
Dear Ana,
Thank you for taking the time to leave such a wonderful review! We’re so pleased to hear that your visit to our store was the best experience among all the stores in Central London.
It’s fantastic to know that Cemran and our store manager made such a positive impression with their knowledge, helpfulness, and friendly service. We always aim to provide the best possible experience for our customers, and we’re delighted that we could do so for you.
We look forward to welcoming you back for your next purchase. If there’s anything we can assist with in the meantime, please don’t hesitate to reach out.
Kind Regards,
Camerich UK
My first experience of Camerich.
My first experience of Camerich has been a very positive one - Furniture of the highest quality and design delivered promptly and professionally.
Our item required assembly on delivery
which was carried out very efficiently by the delivery team .
We are very pleased with our new cabinet
and the price we payed for it .We will definitely look to Camerich for any future purchases of furniture.
October 14, 2024
Unprompted review
Reply from Camerich
Good afternoon, Diana.
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear your first experience with Camerich has been such a positive one!
It's wonderful to know that you are pleased with the quality and design of the cabinet, as well as the efficiency of our delivery team, Atlas of London. Providing top-quality service and products is always our goal, and it's great to see this is reflected in your feedback.
We look forward to welcoming you with any future furniture needs, if you need any assistance please don't hesitate to get in touch.
Kindest Regards,
Camerich UK
Had a positive experience at Camerich…
Had a positive experience at Camerich Swiss Cottage. Went in for a quick twirl after an errand in the neighbourhood which turned out to be where I placed an order for our leather dining chairs which I have been looking for a long time. Carolina was super helpful and knowledgeable and made it an affirmative buying decision for me. She and subsequently the ladies at the shop assisted in my buying decision. Thumbs up!
November 29, 2024
Unprompted review
Reply from Camerich
Thank you so much for your kind review! We're delighted to hear that your visit to Camerich Swiss Cottage led to finding the perfect leather dining chairs. Carolina and the rest of the team are so pleased they could assist you in making the decision. We hope to see you in our showrooms again soon!
Camerich UK
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Amazing service, good prices and plenty of choise
Ishraq Abdulhussein has helped me and my husband selecting our sofas, she has been helping suggesting options for shape and dimensions as well as spending time helping us choose the right fabric. She has clearly explained timelines which have been respected, in fact we had the sofas delivered on the earliest date possible. We love our new sofas and everyone is complementing us!
November 27, 2024
Unprompted review
Reply from Camerich
Good afternoon, EG. Thank you so much for your wonderful feedback! We are thrilled to hear that you and your husband had such a positive experience with Ishraq. It's great to know that you have found the perfect sofa and the delivery date exceeded your expectations. If there is anything else we can assist you with in the future, please don't hesitate to reach out!
Camerich UK
WOW I absolutely LOVE Camerich!
WOW I absolutely LOVE Camerich!! This was my first order, I ordered the bell mirror, time desk and soho swivel chair. I was so impressed with their service, their staff are so helpful and quick to reply, and the furniture installation was amazing. I bought these items for my new office and it’s elevated the room so much, it’s now my favourite room to be in! The furniture is so stylish and cool! Camerich is now my favourite furniture store. After this experience I’ll definitely be using them again, and I highly recommend them.
November 22, 2024
Unprompted review
Reply from Camerich
Hi Sophie, Thank you for taking the time to leave a review. We're so glad you're so pleased with your furniture, as well as the service received from our staff and the delivery team. We can't wait to see you back in our showrooms in the future, to add to your collection! Camerich UK
Highly recommend Camerich
Just ordered some furniture from the Fulham and Chelsea branch and couldn’t be happier with the service i recieved . Carolina Ferreyra helped me pick the right fabrics for the beds and sofa and I really felt she went out of her way to help me as I was pretty clueless with what fabric would work in my house 🤦♂️
Highly recommend Camerich and even more Carolina 👍
October 17, 2024
Unprompted review
Reply from Camerich
Hi Paul, Thank you for taking the time to leave a review. It's fantastic to hear that you had such great service from Carolina, and that she went above and beyond to assist you with your order. We'll certainly pass this on and we're sure she'll be delighted she could help. We hope to see you back in the showroom for any future furniture needs! Camerich UK
Outstanding!!!
The service we received from the Camerich team in Swiss Cottage was outstanding. They could not have been more helpful from start to finish making our move so much less stressful. The quality of all the furniture is fantastic. We are absolutely thrilled.
October 1, 2024
Unprompted review
Reply from Camerich
Hi Mimi,
Thank you for taking the time to leave a review. We're really glad you had such fantastic service and are pleased with your purchase. We hope to see you again soon! Camerich UK
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First Class in every way!!!!
We bought our Camerich" Freetown" sectional sofa some 9 years ago for our villa in Antigua and its been absolutely amazing and the centre piece of furniture of our villa!
Due to an accident we found ourselves needing some new covers, we called Camerich and they were just so helpful getting us a full replacement set made.
Unfortunately when they arrived, some of the new covers had a strange texture and slight colour variance.
We sent Camerich an email with photos and they immediately took full responsibility, apologising and set about getting us a full replacement set which we have now received and they are perfect in every way.
All the Camerich staff we have ever dealt with are all so professional, helpful and very friendly
Thank you team Camerich!
October 8, 2024
Unprompted review
Reply from Camerich
Hi Martin, Thank you for taking the time to leave a review. We're so glad to hear that you're still enjoying your Freetown sofa after 9 years and have made use of it's removable covers. We hope you continue to enjoy it, and look forward to speaking to you again in the future should you have any other furniture requirements! Camerich UK
Turning a frown into a smile
I'd previously left a bad review but the customer service team got in touch, are taking remedial action and were extremely apologetic and accommodating in their approach. Mistakes happen and it's how companies deal with them that set them apart. Many thanks
October 4, 2024
Unprompted review
Reply from Camerich
Hi Aaron, Thank you for taking the time to leave a positive review - we're really grateful you gave us the chance to rectify your experience with us and hope you return to us again in the future. Camerich UK
Excellent shopping experoence
The store manager, Sabrina, on King’s Road showroom was amazingly helpful and so knowledgeable, it made furniture shopping a whole lot easier and enjoyable.
I highly recommend Camerich for the exceptional quality and design and superb service.
September 28, 2024
Unprompted review
Reply from Camerich
Hi there, Thank you for taking the time to leave a review. We're sure Sabrina will be delighted with your feedback and we're really glad that she made your experience so enjoyable. Thank you for your recommendation. Camerich UK
Contacted the Chelsea & Fulham store…
Contacted the Chelsea & Fulham store Saturday and spoke to Sabrina Said with an enquiry for an Amor sofa Extremely happy with the response and detail and have placed our order. Thank you so much for your assistance very professional and would have no hesitation using this company.
September 30, 2024
Unprompted review
Reply from Camerich
Hi Heidi, Thank you for taking the time to leave a review. We're really glad that Sabrina was able to assist and that you're so happy with the help she provided. We hope you love the Amor sofa once it arrives and look forward to seeing you again in the future. Camerich UK
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Great service
Great service, especially from Matt Sullivan who answered all our questions with great patience and tried his best to please us. Great Service!
September 6, 2024
Unprompted review
Reply from Camerich
Hi Shazia,
Thank you for taking the time to leave a review. We're really glad that Matt was able to assist and provided such great service. We hope to see you back in the showroom soon! Camerich UK
Great shop and service
Had a brilliant experience at the Islington store. Lexi went above and beyond to source our sofa, including tracking down missing parts. Delivery was very quick and we’re delighted with the end product. Would definitely recommend.
August 18, 2024
Unprompted review
Reply from Camerich
Hi James, Thank you for taking the time to leave a review. We're really pleased to have such fantastic feedback for both our staff and our products. We hope you enjoy your sofa for years to come. Camerich UK
I recently bought a few items at Camerich West End
I recently bought a few items at Camerich West End shop and Carolina Ferreyra was very helpful through the entire process. This allowed me to find the perfect items for my home. Many thank again for your help. recommend this shop.
June 12, 2024
Unprompted review
Reply from Camerich
Hi Adja, Thank you for taking the time to leave a review. We're really pleased to hear that Carolina was so helpful when you were purchasing your furniture, and you found the perfect items for your home. We're sure Carolina will be delighted with your kind feedback and your recommendation. Please don't hesitate to get back in touch if there's anything further we can assist with. Camerich UK
Excellent luxury quality well made…
Excellent luxury quality well made furniture. Have purchased from Camerich 3 times previously and they did not disappoint.
Ordering other items today. Carolina was very friendly and helpful. Great at replying to emails quickly too.
Highly recommend.
September 7, 2024
Unprompted review
Reply from Camerich
Hello, Thank you for taking the time to leave a review. It's great to see you returning to us, and to hear that you're so happy with your previous orders from us as well as the service received from Carolina. Thank you so much for your recommendation - we hope you continue to enjoy your furniture, and at some point we see you back in our showrooms again! Camerich UK
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I ordered a dining table and chairs and…
I ordered a dining table and chairs and bar stools from Camerich which I love! I was hugely impressed with Lexi who helped me with my order. The customer service was excellent and I was updated along the way. I would definitely use them again and I would highly recommend.
August 1, 2024
Unprompted review
Reply from Camerich
Hi Kelly,
Thank you for taking the time to leave a review. We're really glad that you're pleased with both your furniture and the service received from Lexi. We're sure she'll be delighted with this feedback, and happy that you love your new furniture! We look forward to seeing you in the showroom again in the future. Camerich UK
Great service in store
Great service in store, all options discussed, site visit was arranged to confirm sofa would fit in. Sofa delivered and fitted, packaging taken away, Big thank you to Lexi for your help and advice
August 15, 2024
Unprompted review
Sabrina is a pleasure to deal with and…
Sabrina is a pleasure to deal with and has supplied me with 3 gorgeous sofas to-date. The fabrics are hard wearing and great texture/colour.
The delivery team are very reliable and alway keen to assemble the sofas insitu.
I will continue to highly recommend Camerich
August 12, 2024
Unprompted review
Reply from Camerich
Hi Nico, Thank you for taking the time to leave a review and for your recommendation. We're really glad that Sabrina has been able to assist you with all three of your sofas and that you're so impressed with our fabrics! We will certainly pass on your feedback to both Sabrina and our delivery team. We look forward to seeing you in the showroom again soon! Camerich UK
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