Camper Reviews 

I made 2 orders on 6 Aug (Wed) (Order Number 4007212637 & 4007213409, total 5 pairs of shoes) and received the shipping company’s tracking numbers on 7Aug. After I made the orders, I checked online and saw many bad reviews that made me shocked!! I used the tracking numbers to see the delivery status of my order on 12Aug and found that the shipping company received the data of the parcels on 7 Aug and haven't received the physical parcel yet. So, I contacted the customer care of Camper via their online form the same day. They prompt replied to me by email within half an hour and explained the shipping process to me clearly (some of their goods may have come from a warehouse in the EU, so it needs a few days to send to UK shipping co ) . On 14 Aug (Thur), I received all my parcels. I will definitely shop again! I appreciated their customer care service!

I wouldn’t give a one-star review if I had not suffered so much with my refund process. Shoes were ordered and arrived after some delay, but the real kick was returning them (there was a flaw on one of the shoes and they also didn’t look the way I was expecting, they were comfortable to try on). I followed the instructions, used the pre-paid label and sent the shoes back promptly. I waited to hear back. Weeks later I contact customer service and I receive an AI reply that I didn’t (?!?) even send the shoes. I was obviously concerned because to not have shoes or the money I paid for them is a lose-lose situation so I replied back to explain that is incorrect and attached proof of postage. I don’t hear back for 3 days. I then write another email to which I receive a reply that the package has been reported as lost, that I will receive a refund. I wait more. Nothing happens. I had to resort to commenting on their instagram, they told me to dm them. I did. 5 or so days later I got the refund. In total it took multiple attempts at communicating with them of my own accord, without any updates from their part, and almost an entire month to get a refund for shoes I had to return. I wouldn’t risk going through that again.

UPDATE - Camper got in touch really quickly to help, and offered free return and early refund. Actually very good customer service - turns out the parcel was halted at customs. [The problem seems to be with Yodel not camper. (They just left my big parcel on my doorstop with no note, and I had to call my neighbour to collect it on my behalf)]

ORIGINAL REVIEW - I put a large order in on 03/08/2025 which hasn't arrived. On camper website it says it has been sent, and then when I go to yodel it says they haven't recieved it from the sender. Yodel customer service is rubbish, automated phone line, and they just repeat the message that they haven't received from sender. With camper lab you can't call, so just sent email. Really worried about money - I'm more than happy to remove / update my review if things change ASAP!

I only got one of the two pairs of shoes I ordered. DHL of course says that since I signed it is my responsibility for not having checked.
Jesus, what an overall scam. 100 euros in the garbage.
DHL: JJD00026925001042406001
Camper: 4007185629

In case someone ever from customer service will care to check.

Went back to return a pair of shoes..was turned away saying their system is not allowing it and I need to get it touch with customer service and request them to unlock it blah blah.
Btw there is no customer service phone you can contact and also nobody answers the phone at their central London stores - so don't waste your time.
There is a what's app number though!Absolute abysmal customer support...there is no support in fact.
You are happy to pay the influenecers to promote your brand but you don't care about loyal customers!! It's a shame.
I will not be buying again and will make sure to spread the word amongst family and friends.
The staff at store...my experience was at Regents Street ...is clueless and unhelpful.
Staff comprises of "international students" who have no idea what good customer service is...its APPALLING. All they can do is smile and say yes sir no sir!! What a let down Camper!!

Ordered 2 pairs of shoes 4 weeks ago. Orders 4007114534 & 4007111499

Received email today advising courier has lost them. They aren’t sending a replacement and since I bought shoes in sale the same pairs will over £100 more to re-purchase.

Tried to call camper number that they contacted me on and they keep cutting me off. Spoke to at least 7 different people, all of whom just cut me off.

Loyal customer over the years but not any more.

I bought some sandals and after only a few wears, the heels seamed like it was getting unusual use. I went in store to see what was the issue and the employee told me it could happen sometimes. It happened to her before and the sandals were replaced. However since i bought them online, it was better to reach out to camper directly for a claim, which i did. They told me it was not a manufactural issue and it was because of over use. Mind you i wore them for a week and walked maybe 5000 steps a day ? They gave me a 20% reduction on a future pair of camper which is absolutely crazy to me that they could think i would buy again from them after having such shitty quality shoes. I wrote to them explaning it to them and never got an answer. I've filed another claim and yet, no response. Camper quality sucks and so does their customer service. I dont recommend buying from them. Trust me.

I agree with those who want to give us zero rating I would like to do so too. I order a pair of twins shoes from campers what they have done it. They gave me a completely different pair of shoes, which is not what I order then I try to initiate the return process guess what there was no return options to tell camper that they gave me the wrong pair of shoes. I am still waiting for how to return the shoes This is crazy. I will never purchase anything from camper anymore.

Ordered some trainers 20th July 2025 - I have never received them, I have chased customer services via online form. Camper have stated they were passed to the courier! However courier hasn’t received them. No recent response from Camper.

I love Camper shoes but I live in Jersey so I can’t get them delivered. We have family in Ireland so I ordered some shoes to be delivered there when we were there visiting. They didn’t arrive before we left so I had to get the family to post them to Jersey. My previous 3 pairs of Campers have been size 44 but for some reason these were too small. It was not possible to try them for size within 30 days unfortunately as I had not received them in time. It’s extremely disappointing that I can’t exchange these shoes because of your 30 day policy. It doesn’t seem to fit with your environmental ethos. Plus I can’t really afford to spend over £100 on shoes that don’t fit. No response since 04/05/25. Please help!

I placed an order for some sandals on the 19/ 7 after waiting over a weeks for these items I contacted Camper who informed me these were stuck in customs. The following week I chained this up again with Camper with no response. In desperation i contacted the courier who has informed me these are lost and I should contact Camper and has no response. Terrible customer service and I am owed money

I’m extremely disappointed with my recent experience with Camper. I placed and paid for an order through their official site, only to find out later that it had been canceled—without any notice, email, or explanation.

To make matters worse, I have not received a refund, and there has been no communication from their customer service regarding the cancellation or reimbursement timeline.

This lack of transparency and accountability is unacceptable, especially for a well-known brand. I trusted Camper with my purchase, but this experience has made me question that trust entirely.

I’m now left wondering how long I need to wait or what steps I have to take just to get my money back. I hope this review helps others proceed with caution.

Ordered their unique looking printed jeans in blue when noticed they were on sale. Recieved a clearly used pair, they were coveres in mud at the bottom of the pants. Really liked the pair so I reached out to them and sent photos and explained the situation. I suggested for the to send me a different colored pair scince the blue pair was sold out. I got a reply in one day but it was a automatic reply from a bot saying I need to return the product and so I did straight away. No real reply at any point to my suggestion only email saying I need first to return the product to them in order for them to come up with a solution. Roughly 3 weeks later got sent the money back without any message to my bank account. Really a shame first getting sent a used pair of 300€ jeans from a allegedly premium brand then not even getting a real reply from cs. Really disappointed with all of this hassle, I was open minded when I realized the pair was used and was looking forward to come up with a solution that would satisfy me and the firm. Have no other choice than to come here to tell about this.

Edit: 1 week later
Reached out back to cs with my email and order number. Told them in the same message that I would be still up to get their jeans. replacement for the jeans I originally got or some other color of them. Got a reply telling me to trace some ARN number back to my bank account to see my refund. A nothing burger just to make things seem to difficult to be bothered to do. I think they just dont want to sell me new pants for the price I orginally paid(discound). Scince the dicounted jeans have sold out. At this point I dont even think theres a real person answering to these messages.

Just dont bother with this brand at this point. I wish I had read these reviws before ordering from them to save myself from this mess.

After my previous posts I received several AI generated 'sorry' responses informing me that while the product may appear to be 'in-stock' it is in fact not. So another two days later I go to the site and find the product is clearly in-stock and now in my basket only at a higher price. This is abysmally and blatantly misleading. I encourage anyone reading this who have had a similar experience to lodge a formal complaint with your relevant consumer law agency.

Trainers ordered in Regent St store on 18/7.
Still not arrived
Unable to speak to shop staff as no one answers the phone
No phone number for uk customer service - I’d googled it gives a number for a company selling camper vans
Sent 3 email complaints before someone rang me from Spain. When I said the online tracking says it’s not being recognised she Sassanid the parcel had been delivered.
When I complained it hadn’t I received an email the next day saying it had to someone called Ambra somewhere🙈 I have asked for clarification of the address and signature and delivery company responsible.
Absolutely shocking customer service and I am without my trainers and £78 out of pocket.
Do not buy from Camper!

Very disappointed with Camper. Received faulty shoes due to poor quality control, and instead of sending a replacement, I was told to return them at my own inconvenience. No gesture of goodwill, just more hassle for their mistake. I expected far better service from a brand that charges premium prices. Won’t be buying from them again.

I purchased a pair of shoes on the 22nd of July. They've sat as a pending order for 10 days, until I reached out to customer service on the 30th, to be met with generic AI responses.

I've now been told my order has been cancelled as they don't have my size.

Confused as the size was in stock when I purchased. Had I not emailed them, would they have even let me know?

Super terrible experience and untrustworthy company.

>>> replying to Camper: I’ve emailed customer care multiple times with no reply or resolution.

Update: Edit with order number : 4007106998

Ordered 3 pairs of shoes on 19 July online due to their promotion and got 2 pairs cancelled with no explanation. Not even an email to explain out of stock or whatever the reason.

Wrote to customer service 3 times and asked about the refund process and when will I receive the refund. Either it was a generic reply or no reply.

Today is 31 July, that 1 pair of shoes is still pending shipping and I don’t know when I will get the refund back for the other 2 pairs of shoes. I thought if they could refund me I could choose other shoes instead.

We have been buying camper shoes for over a decade from their retail outlets and this is first time ordering online with bad experience.

Don’t bother ordering online, just purchase from their stores and consignment counters so to save the headache.

I bought 5 pairs of shoes order 4007105649 on July 19 and paid for express shipping. I received the first shipment with 2 pairs (shipment 4007105879). The last 3 pairs haven’t been shipped. I wrote to customer care three times, and received an AI bot response and stated incorrect information. The status in “my order” stated pending but AI stated “shipped and accepted” for 2 shipments. I was planning to buy more shoes for my husband, but I’d rather paying more for better customer service. I will dispute this transaction if I don’t hear back from Camper by the end of the week.

I have been a loyal Camper customer for over 10 years. It’s the only brand of shoes I wear, and I regularly purchase both online and in-store — often paying full price.

Recently, I placed an order of six shoes during a members-only sale. Six days after the order was confirmed, I received an email stating that three items were out of stock. I have been checking the website every day and the exact same products were still available including today (at full price).

This is unacceptable and unethical. You cannot cancel a confirmed purchase days later and continue selling the same items at a higher price. This violates basic consumer rights under Irish and EU law.

To make things worse, I received unrelated emails about refunds I never requested, and a case was opened in my name without my consent (which is illegal) or any proper explanation.

There is no customer service phone number to speak with someone directly, which makes resolving issues like this even more frustrating.

As a long-time, loyal customer, I feel completely disregarded and disrespected.

Unless Camper addresses this situation properly, I will no longer support or recommend the brand. Loyalty should be valued — not punished.