Canada Citizenship Immigration Services Reviews 

2,487
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Many individuals genuinely appreciate the professional staff members who consistently provide clear, detailed, and highly helpful information regarding the entire immigration process. Consumers frequently note that the advisory agents are exceptionally kind and patient, ensuring everyone feels fully supported from the very beginning. However, some people mentioned experiencing serious difficulties when trying to reach customer support and feeling pressured to make immediate financial payments. A few other reviewers also noted frustrating communication delays, unresponsive communication channels, and a noticeable lack of prompt assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that advisors are truly helpful, patient, and... See more

Service

Customers consistently note positive experiences with service, describing interactions as quick, respectful,... See more

Customer service

Consumers find customer service to be positive, highlighting truly helpful and patient representatives.... See more

Payment

People report negative experiences with payment processes, expressing frustration over difficult sales... See more

Customer communications

Reviewers highlight ambiguous aspects of contact with the agency, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At the beginning the updates on my case were frequent. All the fees are paid, documents submitted but the job search is dragging so long. Not a single interview in over 5 months. Im anxious and panick... See more

Company replied

Rated 4 out of 5 stars

I had a good agent service that take all the require time to explain to me step by step how the process could be and I appreciate it. I had just a problem with my financial part because I'm in need... See more

Company replied

Rated 5 out of 5 stars

Greetings! The experience with you was great, I have nothing but praise for you. Unfortunately, my wife choose not to continue due to language problems. She does not speak English so well. Maybe w... See more

Company replied

Rated 5 out of 5 stars

Dear ladies and gentlemen, Please I don't have the intention to quite, or not to go further, sometimes, I got your email lately, because of my job routine, if your association can help me and fam... See more

Company replied


Company details

  1. Non-Governmental Organization

Written by the company

Looking for a professional Canada Immigration Service? You've come to the right place. We know Canada immigration. Get help moving to Canada.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,487)

754 reviews in the last 12 months

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Rated 5 out of 5 stars

Ambitious and self motivated individual…

Ambitious and self motivated individual with fifteen years experience in driving counterbalance forklift and telehandler operator.

May 26, 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Kennedy,

Thank you very much for your 5-star review and for sharing your background.

We truly appreciate your experience and professionalism, and we’re glad to support individuals with strong skills and ambition like yours in exploring opportunities in Canada. With your extensive experience as a counterbalance forklift and telehandler operator, you are in a strong position for many skilled roles within the Canadian job market.

We remain committed to assisting you throughout your immigration journey and helping you move closer to your goals.

Kind regards,
CanadaCIS Team

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Rated 3 out of 5 stars

My discussion with one of your agent…

My discussion with one of your agent was good and i appreciate it.

May 26, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Dear Sunny,

Thank you for taking the time to share your feedback.

We’re pleased to hear that your discussion with one of our agents was positive and that you appreciated the interaction. We value all feedback, as it helps us continue improving the quality of our service and client experience.

If you have any further questions or need assistance at any stage of your process, our team remains available to support you.

Kind regards,
CanadaCIS Team

Rated 5 out of 5 stars

Dear ladies and gentlemen

Dear ladies and gentlemen,
Please I don't have the intention to quite, or not to go further, sometimes, I got your email lately, because of my job routine, if your association can help me and familys, to Canada I will be glad, please am still hoping to hear from you soon,
My regards from Omar taha garang

May 25, 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Omar,

Thank you very much for your kind 5-star review and for your trust in CanadaCIS.

We truly appreciate your honesty and understand that work schedules and daily responsibilities can sometimes make communication more difficult. Please do not worry — we are glad to know that you remain motivated and hopeful about your plans for Canada together with your family.

Our team remains available to guide and support you throughout the process, and we sincerely appreciate your patience and continued confidence in our services.

We wish you and your family all the very best, and we look forward to speaking with you again soon.

Kind regards,
The CanadaCIS Team

Rated 4 out of 5 stars

I love the platform

The platform is ok.

May 24, 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Simon,

Thank you very much for taking the time to share your review and for your 4-star rating.

We’re glad to hear that you find the platform helpful. We continuously work on improving the experience to make it even clearer, smoother, and more effective for our clients throughout their immigration journey.

Your feedback is appreciated and helps us keep improving.

Kind regards,
CanadaCIS Team

Rated 5 out of 5 stars

The consultant was knowledgeable and…

The consultant was knowledgeable and explained every step clearly to ensure understanding. The only thing that I did not appreciate is that I had to take action and make payment immediately. I needed a week to sort myself out and make that payment for the process to start, but was told I will or have missed the boat.

May 21, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Dear Nelly,

Thank you for sharing your feedback about CanadaCIS.

We are glad to know that you found our consultant knowledgeable and that the process was clearly explained step by step. Clear understanding is something we place great importance on throughout the consultation.

Regarding your concern about timing and payment, we understand that financial decisions require personal planning. In some cases, certain immigration opportunities or program requirements are time-sensitive, and availability can depend on external factors such as employer demand, quotas, or program windows. This can sometimes create urgency in order to secure an opportunity.

That said, we also understand your point of view, and we appreciate your feedback. We will continue working on ensuring that clients feel both well-informed and comfortable when making such important decisions.

Thank you again for your trust, and we wish you the very best moving forward.

Kind regards,
The CanadaCIS Team

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Rated 1 out of 5 stars

Sadly, I have to put a star!

Sadly I have to put a star! I would have opted for zero star!
This company is only professional when they need your money and they sugarcoat everything. I paid the whole package upfront and then nothing; everything went dead. They tried to get more money from me and I said i need results. They always come back with a way to get your hard earned money with strategy. They are only money minded and don't do anything for you. Once they see that they can't get any more from you they cut all communications. no e-mails or phone calls. THEY ARE TOTAL FRAUDS!!!! BEWARE

May 24, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Dear Sid,

We are genuinely sorry to read about your disappointment and we take comments of this nature very seriously at CanadaCIS.

We would like to clarify that our company does not guarantee immigration approval or employment placement, as every immigration process depends on multiple external factors including eligibility requirements, employer decisions, government procedures, and processing times. Our role is to provide guidance, support, and professional assistance throughout the process.

We strongly reject the allegation of fraud. CanadaCIS operates as a private immigration support agency and all services, fees, and process details are explained transparently through signed agreements and documented communication.

We also regret that you felt communication became insufficient during your process. This is certainly not the level of service we aim to provide, and we acknowledge that delays or lack of updates can understandably create frustration and disappointment.

Regarding additional costs, certain services or government-related procedures may require separate fees depending on the stage reached and the options chosen by the client. These are never imposed without explanation or consent.

We remain open to reviewing your case internally and encouraging constructive communication in order to better understand your concerns and verify what may have happened during your file progression.

We sincerely wish you the best moving forward.

Kind regards,
The CanadaCIS Team

Rated 4 out of 5 stars

thy are good and helpful but the cost…

thy are good and helpful but the cost is much and the full period is longer than expected,

May 21, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Dear James,

Thank you for your honest feedback and for taking the time to share your experience with CanadaCIS.

We truly appreciate your kind words about our team being helpful and supportive throughout the process. We also understand your concerns regarding the costs involved and the length of the immigration journey.

Canadian immigration procedures can sometimes take longer than initially expected due to government processing times, document verification, and program-specific requirements, many of which are unfortunately outside the control of private agencies. That said, we always strive to guide our clients as transparently and efficiently as possible at every stage.

Your feedback is valuable to us and helps us continue improving both communication and client expectations from the beginning of the process.

We sincerely appreciate your trust and wish you continued success on your Canadian journey.

Kind regards,
The CanadaCIS Team

Rated 4 out of 5 stars

If you dont have no money to go ahead and start nothing

They was nice , very well mannered and truthful

May 14, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Dear Natalie,

Thank you for sharing your feedback about CanadaCIS.

We truly appreciate your kind words about our team being polite, respectful, and transparent throughout your experience with us. Immigration processes can represent an important financial commitment, and we always encourage clients to begin only when they feel fully prepared and comfortable moving forward.

Thank you again for your honesty and for taking the time to leave a review. We wish you all the very best for your future plans and opportunities.

Kind regards,
The CanadaCIS Team

Rated 5 out of 5 stars

First l have interest to work any job

First l have interest to work any job, my exprerience managing shop, and doing any type agricultural job

May 20, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Thank you very much, Selamu, for your 5-star review and for sharing your experience with us.

We truly appreciate your motivation and positive attitude toward working in Canada. Your experience in shop management and agricultural work can be valuable opportunities for your future career journey.

Our team at CanadaCIS remains available to guide and assist you throughout the process. We wish you continued success in achieving your goals in Canada.

Kind regards,
CanadaCIS Team

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Rated 4 out of 5 stars

I have worked in many in different…1,Meat factory Salamifici with HACCP certificate, 2 , I have Diploma in Hospitality management and Diploma in Business management

I have worked in many in different industries and had gain experience including, warehouse worker, (Fedex Modena, chemical industrial Modena) I worked with Salamifici (meat packaging). I have worked on construction labourer and Agriculture division which am currently doing. (Apple fruits picking, Transplanting etc) I am a team player and I demonstrate unwaving commitment to quality and safety ethic general labour skills and excellent time. Am also an effective communicator and understand importance of collaboration with team workers to achieve success.

May 12, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Thank you very much, Adams Mohamed, for your detailed and thoughtful review.

We truly appreciate you sharing your professional background and experience across multiple industries, including warehouse operations, meat packaging, construction, agriculture, and hospitality. Your strong work ethic, adaptability, teamwork skills, and commitment to quality and safety are valuable strengths for any professional environment.

Your diplomas in Hospitality Management and Business Management, along with your HACCP certification and hands-on experience, reflect both dedication and versatility.

Thank you as well for your 4-star rating and your trust in CanadaCIS. We remain committed to supporting you throughout your Canadian immigration journey and future career opportunities.

Kind regards,
CanadaCIS Team

Rated 5 out of 5 stars

I have been working almost 7 years but…

I have been working almost 7 years but different companies. I have gone through a lot,working with different people and attending customers as well . Bing operator offset and forklift has introduced me to many challenges and always overcome them.

May 20, 2025
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much, Frank, for your wonderful 5-star review and for sharing part of your professional journey with us.

Your 7 years of experience across different companies, along with your work as a Bing operator, offset operator, and forklift operator, demonstrate strong adaptability, resilience, and dedication. Working with different teams and customers while overcoming challenges is a valuable strength in today’s professional environment.

We truly appreciate your trust in CanadaCIS and remain committed to supporting you throughout your Canadian immigration and career journey.

We wish you continued success in all your future opportunities.

Kind regards,
CanadaCIS Team

Rated 5 out of 5 stars

The consultants are awesome

The consultants are awesome

May 18, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Thank you so much, Faith, for your wonderful 5-star review.

We are truly happy to hear that you had a positive experience with our consultants. Your kind words mean a lot to the entire CanadaCIS team and motivate us to continue providing dedicated support to our clients.

We sincerely appreciate your trust and wish you great success in your Canadian journey.

Kind regards,
CanadaCIS Team

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience. I want to indicate here that I am not cancelling the intension. I only need a little time to come back to this if that is ok with you

May 19, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Thank you very much for your kind message and for sharing your positive experience with us.
Of course, that is absolutely fine. Take the time you need, and whenever you are ready to continue, we will be happy to assist you again.

We appreciate your interest and look forward to hearing from you in the future.

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Rated 5 out of 5 stars

Truth

Very kind and attentive people at all times, they tell you the truth as it is

May 18, 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much, Vasile, for your amazing 5-star review and for your trust in our team.

At CanadaCIS, we always strive to provide honest information, attentive support, and clear guidance to individuals and families who are pursuing their immigration journey to Canada. Knowing that you appreciated our transparency and professionalism truly means a lot to us.

We sincerely wish you success in your future plans, and we remain available whenever you need assistance.

Rated 1 out of 5 stars

BE AWARE!

Appalling experience with this firm

As someone who has previously been SCAMMED by an "immigration" company to the tune of THOUSANDS, this lot hardly put my mind at ease.

The agent was pushy, pressuring me to make a payment and overall judgemental while asking questions on if I had savings and where they are and questioning my credibility as if he were the judge about my possible immigration application.

The agent didn't want to know about my employment status. Didn't ask what I did. How can he make an initial assessment on my liklihood of establishing employment in Canada if he doesn't know what i do?

After the agent talked for several minutes without me being able to get a word in edgeways, he asked if there was anything else he "could do" for me today.

I responded with "no thank you" and hung up the phone.

I then received this email from him;

Hello

I hope this message finds you well.

After our recent conversation, it is clear to me that you are still uncertain about whether immigrating to Canada is truly the right move for you at this stage of your life. Throughout the discussion there were constant contradictions regarding your financial situation and readiness to proceed — saying you have savings, then saying you do not, then saying the funds are accessible but you are simply uncomfortable moving forward because of different personal concerns and doubts.

At the end of the day, immigration is a serious life decision that requires clarity, commitment, and readiness. It cannot move forward properly when the applicant himself is uncertain of what he wants to do.

You mentioned feeling “pushed” and uncomfortable with the direction of the conversation. From my side, I also do not enjoy spending time going in circles with applicants who are unable to make a clear decision regarding their future.

Because of this, I will proceed with terminating the application and releasing the opportunity to applicants who are fully prepared and committed to moving forward. Additionally, considering this is your second application and the overall nature of our discussion, your profile will also be placed under a temporary 2-year restriction for further applications. This should give you enough time to properly prepare, do your research, think things through carefully, and decide what you truly want for your future before starting another immigration process.

The application will now be marked for cancellation within the next 24 hours.

I sincerely wish you all the best moving forward and hope that in the future you reach a point where you are fully certain and prepared for such an important life decision.

Please take care and stay safe.

Warm regards,

--
Scott Ashfield

I have since requested that all of my details being held on me by this unscrupulous organisation be REMOVED in accordance with Personal Information Protection Act (PIPEDA) legislation. They have not replied.

I will be escalating this with IRCC.

!!!BE AWARE OF THIS UNPROFESSIONAL FIRM!!!

May 15, 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Chris,

We are sincerely sorry to hear that your experience with our team left you feeling uncomfortable and dissatisfied. This is certainly not the impression or level of professionalism we aim to provide to individuals seeking guidance regarding such an important life decision.

During initial assessments, our agents are required to ask questions regarding financial readiness, background, and general eligibility factors, as these are standard elements involved in evaluating possible immigration pathways to Canada. However, we also understand that the manner and tone of communication are just as important as the information being discussed.

We acknowledge your concerns regarding the communication you received afterward, and we understand why parts of it may have been perceived negatively. Your feedback has been escalated internally for review to ensure that future interactions remain professional, respectful, and constructive at all times.

Regarding your request related to personal information removal, please note that privacy-related requests are handled through our compliance procedures in accordance with applicable regulations, including PIPEDA requirements.

We genuinely regret that your experience with us did not meet your expectations and wish you the very best moving forward in your future plans.

— CanadaCIS Team

Rated 5 out of 5 stars

Interesting

Interesting

April 3, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Dear Ricardo,

Thank you for your 5-star review and for taking the time to share your feedback with us.

We truly appreciate your support and are glad to know that your experience with our team was interesting and positive. Our goal is always to provide clear guidance and professional assistance throughout the immigration journey.

We wish you all the best moving forward and remain available should you need any further assistance in the future.

— CanadaCIS Team

Rated 5 out of 5 stars

David is a very knowledgeable gentleman…

David is a very knowledgeable gentleman who answered all my questions about my query look forward to speaking to him again soon

May 15, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Dear Alfa,

Thank you very much for your kind words and positive feedback regarding Mr. David.

We are delighted to hear that he was able to answer your questions clearly and provide you with the guidance you were looking for. Providing knowledgeable and professional support to our clients is always our priority.

We truly appreciate your trust in our team and look forward to accompanying you further in your immigration journey.

Wishing you all the best, and we look forward to speaking with you again soon.

— CanadaCIS Team

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Rated 5 out of 5 stars

Company did well..and I understand…

Company did well..and I understand everything..the problem came because I was dont have 9 Euro..bt they treat me good.thanks

May 13, 2026
Unprompted review
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Reply from Canada Citizenship Immigration Services

Dear Sanele,

Thank you for your kind review and for sharing your experience with us.

We are pleased to hear that you felt well treated and that our team was able to explain everything clearly. We completely understand that financial situations can sometimes make important decisions more challenging, and we truly appreciate your honesty and trust throughout the process.

It was our pleasure assisting you, and we sincerely wish you success in all your future plans.

— CanadaCIS Team

Rated 5 out of 5 stars

I was very happy to work with David…

I was very happy to work with David Wood.

May 14, 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Lisa,

Thank you for your wonderful feedback and for taking the time to share your experience.

We are very pleased to hear that you were happy working with Mr. David Wood. Providing professional guidance and support to our clients is always our priority, and your kind words are truly appreciated.

We wish you continued success in your journey and remain available should you need any further assistance.

— CanadaCIS Team

Rated 4 out of 5 stars

Service was good

Service was good

May 14, 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Kabelo,

Thank you very much for your positive review and for taking the time to share your feedback.

We are pleased to hear that you found our service good. Providing reliable and supportive guidance throughout the immigration process is always our priority, and your appreciation means a lot to our team.

We truly value your trust and wish you all the best in your future steps.

— CanadaCIS Team

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