Canada Computers Reviews 

WAS LIED TO ABOUT my PC being built in 4 days were on day 8 people quitting and leaving rediculous all though the customer service was good there slowness is not especially when I have ADHD and making a promise it will be done in 4 days and it not the location I went to was Hespler road needs improvements

Bought a high end gaming pc, first, windows wouldnt activate, took it was fixed then the blue tooth stopped working, Tried everything to fix it, Updated drivers, deleted it, reinstalled it.... never detected anything trying to connect it. returned it, saw him put it back in the box and pack it up and less than 3 hours later it was on the website for sale, open box knowing full well theres an issue.

I previously bought a laptop from them and was fine with it no problem. This time I bought an Asus router (by the way I highly recommand never buying asus) and had to return it because it died overnight 1 day it worked 1 day. I returned it and got another one of the same and made a swap because I didn't have my box anymore no problem. That new router also has issue it's working connected but not allowing any devices to connect I reset it to default ump times and now it's only transmitting 5Ghz and nothing else is connecting to it only my cell close by and of course the laptop connected directly, and I'm sick and tired of waiting on Asus support.
The douche didn't want to take it back because I do not have the box anymore and so he says I have to make another swap with I don't know what he doesn't have any other of this model except for an open box one. (That speaks volume about these routers) and on top of it I paid for an extended warranty. Well the woke will soon find out about the consumer law in Ontario and I garantee I will at least get a refund of his useless warranty. I never bought any extended warranty on anything because I've been burnt before and I decided to give it a shot this time. Big mistake never ever buy first of all extended warranty and don't touch Canada Computer in Kanata with a 10 foot pole be warn, you'll be burnt. If I could give it 0 star I would, your are better off buying American than buying in Canadian bullshit store

Never again. I used their online store to order some parts, I order the wrong parts, noticed immediately and tried to cancel my order. I tried the online cancel order function to be told by the website my order didn't exist, so I opened a ticket with customer service to cancel my order within 15 minutes of placing it. I got no response until after my order shipped and I opened another ticket with customer service. Now I've been emailing them for 2 weeks trying to return these parts, they've finally responded and now I can return the parts, but now I have to pay return shipping to from British Columbia to Ontario, it's not my fault your website doesn't function properly and your customer service is too slow to cancel an order before it ships. I will never use Canada Computers again. Just use amazon, save yourself the headache.

In July 2024 I bought new parts to build my new pc, one of the parts was 4090 and the guy who was dealing with me told me multiple times to buy the warranty bz these GPUs have issues. I said no multiple times then he said “that I can return it at any time if it’s about 30 days before the warranty expires. Because if you didn’t use it then it’s returnable.” I said no, but Again he insisted when I was about to check out and pay for my parts. I gave in because he assure me that I can return the GPU Warranty. Now, I don’t need the warranty just as I didn’t need it before and called the store to return the warranty. The head manager was very rude, didn’t allow me to speak, he was talking over me, stopping me as I was trying to explain my situation. Then he said “ all customers tell me the same excuse” I told him to please be respectful and let me speak and. It trow me in the same bucket with all the other customers. He didn’t seem to care and got rid of me very fast.
I went later on that day to the store and I spoke with an older gentleman he said he is a lower the store manager and he heard my issue and can’t help me ether same as before he tried to get rid of me quite fast and told me to contact customer service. As we were speaking the manager that I spoke on the phone he walked in after having a smoke and I felt like puking bz of the way he smelled so bad like very cheap cigarettes. He then got worked out like he was on the phone and they both ganged up on me and told me again very rudely that I am doing the same thing all customers do when they want their warranty returned. They both called me a lier indirectly by telling me that “all customers say that”.
I explained that this is a special case bz I didn’t want the warranty in the first place and his worker lied to me in outset to make a bigger sale. In the end they kicked me out and I said that if they can’t help me I will reach with my lawyer. At that point they said to get out or they will calm the cops on me and that they can’t speak with me anymore. As a customer that spent 6k I am disappointed in the customer service that I had received today and when i bought the parts as I was lied to. Their customer service is closed on weekends and no one can call be reached just in the week time when I work; and I am not able to call them while at work. Again if I could give 0 stars I would, worst experience ever, a Custumer supposed to be right as per their saying in training. But they never put that in practice.

I purchased a ZAGG InvisibleShield Glass Fusion+ D3O for my Samsung Galaxy S21 online, but it was delivered to a local store. When I picked it up, an employee installed it wrong, and the shield is not sealing properly. I contacted Cananda Computers, and they refused to replace it. If they're refusing to replace a $20 item, what would have happened if it was a larger sum? What a lousy company! Now I know why they have 1.5-star reviews. I wish I looked at their reviews before. I would give them a zero star if it was available. Stay away from Canada Computers; there are other stores with much better service.

I visited Canada Computers three weeks ago to buy various components for my computer, including a package of two RAM sticks. The total purchase was around $600 after tax, with the RAM costing $80.

After getting home, I realized I had made a rookie mistake—I had bought ECC RAM, while my existing ones were non-ECC. Thankfully, my receipt stated I had 14 days to return items. So, I went back seven days later, thinking it would be a straightforward exchange.

However, when I arrived, the technician took a quick glance and immediately refused the return. He claimed that the RAM was “broken” because of supposedly damaged capacitors. The Ripjaws package wasn’t sealed when I bought it, and I hadn’t noticed any damage. But, giving him the benefit of the doubt, I accepted what he said.

Out of curiosity, I took the RAM to a local computer repair shop. The technician there tested them, and guess what? They were perfectly fine. He even bought them off me for $10.

Lesson learned: You might save $10–$20 by shopping at Canada Computers instead of Best Buy, but don’t expect to return anything—even when you’re well within the return period. This is a shady way to do business.

Buyer beware.

Terrible delivery time, does not notify customers when product is out of stock, terrible customer service, provided no equivalent products when out of stock, cancels delivery without notice

I went to the store in St Catharines today to update some of my electronics prior to travelling to Mexico. The selection was overwhelming so I was helped by an amazing staff member Jordan. He told me exactly what I needed to improve the charging rate and efficiency of my iPhone and gave me advice regarding my Chromebook too. Could not say good enough things about The Store and the staff excellent

Disgusting customer service. If you buy something from there, pray that you won't have issues because their customer service is pure garbage. It's been 4 months I'm trying to ge tmy money back

They charged me GST before the cutoff point at 12:01 AM on February 16th and then tried to tell me the cutoff was February 14th at 3 PM.

Oddly, they only charged the GST too.

Customer support sent me one email, ignored the rest of my emails for a bit, and then resent me the same message that the cutoff is at Febuary 14th at 3pm which it absolutely was not anywhere else, and that I won't be getting a refund.

This is a very sheisty company. Slimy people, not worth doing business with. There are better people out there, less slimy and fraudulent, that deserve your money.

In 2019 they wouldn't let me price match a GPU. And wanted full non-matched price to order it in. Sketchy af. Don't ever shop there.

Company borrowed my money for 3 months for an order they had no intention to fulfill, asked for a partial fulfillment as a sign of good faith, said no. They are now going to raise the price after milking a interest free loan, would not shop here again.

The funniest thing is that I am trying to access their website and it tells me that I cannot access it from “that” country. I checked my public IP and it is as Canadian as possible. Of course, as it is the case with any bad designed web site, there is no link to let them know about this errored error :P

This company is absolute garbage. I ordered 2 sticks of RAM they had labed "In stock ready to ship" the next day i get an email saying it's back ordered but should arrive in a week. I immediately contact them to cancel the order and am told "We can not cancel or refund special orders" I didn't want a special order i wanted what you had in stock ready to ship. Well of course a refund takes 10 business days to be refunded so i said ok just give me the ram the ETA is in 5 days. I wait the 5 days and get told now it's an additional 2 weeks before it's even expected. I ask for a refund again and am told it's a special order i can't cancel it. So now i'm waiting a month to get ram that is IN stock on corsair, memory express, and amazon and they tell me it's on backorder with their distributor because of the chinese lunar new year but it's in stock every where else. NEVER USE THIS GARBAGE COMPANY... Better service from a random person on ebay

Worst company ever. Takes a month to respond to a RMA request. Tells me I’ve never made a request and therefore my item is not available for RMA. I’m now the owner of a 200$ non working motherboard.

kennedy location never answer the phone. also items ordered online wasnt available after they took the money. fraud and scam

Never receive the package. No answer from them. No refund. Avoid!

Ordered a product online, for them to put it on backorder (said it was available online) with no expected shipping date.

They pre-charged my credit card, and didn't remove the charge for three weeks.

I made numerous attempts and open tickets to cancel the order to nothing but crickets back from their customer service.

They shipped the product, charged my credit card again, and I still had to carry it in to a store to return and get my money back (a week later) and the customer service counter at the store gave me a hard time about return too.

STAY AWAY FROM CANADA COMPUTERS

Terrible customer service. Ordered a laptop for my son’s birthday, company never sent it, cancelled it or got back to me. Stay away from this business.