Canada Computers Reviews 

Placed an order. Once placed and my card charged they said it was back order. Online showed lots of stock. They then said it had shipped but after 10 days Canada Post doesn't have it and confirmed that to me. Canada computers has not opened a trace or taken any action. Clearly they don't have the products. Haven't shipped the products and simply taking my money until they can. I have called and emailed. They out and out lie. I can't get a manager to call me back. Always busy when I ask. Just adds to the scam they are pulling.

They have a lot of complaints unanswered on the BBB.

Avoid them. A scam. I have called my bank to help get my money back.

The Waterloo store used to be a good place to shop. But now there is hardly anyone around to do something as simple as check out a purchase. Lots of people standing in line and all we need is someone to take our money and let us leave.

I used to buy refurbished Lenovo ThinkPads from Canada computers since they provide 1 year manufacture warranty. I never had to use it until this year. My ThinkPad keyboard failed in less than a year so I called the store and they advise me to call Lenovo. Lenovo support said my warranty expired, seems they don't have warranty on refurbished computers only original warranties . It's been a week and I am still in process of talking to different departments, they send me from tech support to sales and back, nobody knows what to do. Canada Computer warranty is not in Lenovo system. So I do not think this warranty will not be honored. It's a scam. Please be aware. I would never buy the laptop from Canada Computer again, their warranty is a SCAM.

I bought a refurbished laptop. Brought it home and noticed it had a damaged track-pad. I called the store right away and they said bring it back. I brought it back the next day. Did they give me my money back? Nope! I was prepared to spend more money on a brand new unit but they told me, "We're sorry but our head office has a policy." I have to wait 4-5 business days and they might not give me my money back for a damaged laptop! Canada Computers and their staff do NOT care about you in the least! Buy from them at your own risk! Canada Computers will not see a single cent from me ever again.

I've built 7 PCs and at least half my parts were bought from Canada Computers. Never had a bad in-store experience, though their website/mobile app experience could use some improvement. For example, their display units somehow count towards their stock of a product??? Stupidest thing I'd ever heard since they don't sell their display units.

Shipping costs are also quite bad, but I suppose they aren't high-volume enough to have a good relationship with couriers.

Hello. I've visited the Canada Computers store in Ajax alongside my son, who purchased an Xbox controller and the extended warranty for it. The controller was purchased March 15, 2023, and the extended warranty expires in 2026.
This controller worked great until a few days ago when the right bumper started intermittently failing. My son tried to use a pressured air spray to clean it up and after 30-40 minutes, the button acts up once again.
We came to the store asking for a replacement under warranty. The store manager, Ronald V, stated that he can't trust us that the item is defective, and he needs to replicate the issue in store. I asked him how long do we need to be there since this isuue is intermittent and pretty random, and he said `as much as we need to'. I asked him why would a normal person come to a store with a working controller, asking for a straight replacement, and he didn't know what to say. So after talking to this person like I was talking to a wall, I agreed to leave the controller with the store for a day so they replicate the issue. My next question would have been how much time are they going to stress test a controller under the same condition a teenager would, and doing their job at the same time, but honestly, I just gave up.
I want to say how disappointed I am with their service. My son bought this out of his own savings, and I advised him to purchase the extra warranty, hoping that he's going to use this controller for a long time. After my experience with this store in Ajax, I can tell you that it was the last time I shopped there. This Ronald V person refused to give me a clear escalation path or a feedback form, so I'm using this as a complaint for a terrible customer service and attitude towards a paying customer. I will use all available means to get my kid the product that he deserves, and paid for.

Garbage. Went to Canada computers in Orleans to get a Lenovo laptop case changed because they advised me previously that they worked on Lenovo. I own/run a small business so getting my laptop fixed is really crucial as I do tons of work on it 7 days per week. Weren’t able to help me in any way, wouldn’t commit to any repair or parts, technician not working so couldn’t speak to anyone who actually works on computers. The clerk I spoke to has no idea what he was doing - zero customer service - basically a business being run by condescending teenagers. Do not go to this business for anything.

Terrible. Dealt with Carlo as the last person seems to have had an issue with. They definitely do not value their customers. Unwilling to honor any of their policies. Was told I was refused the price match on the day of purchase because although the company was canadian, wasn't on an approved list of suppliers which is no where stated in their policy but still, i chose to go with them as i once had faith in the company. Upon purchase was openly advertised the price protection policy. Then the price was lowered 14 days after the purchase, clearly in line with their price protection policy. I was provided with a false receipt via online chat which didn't match mine as the first excuse, later redacted. Then told although the policy states if we lower our price within 15 days we will gladly refund the difference. It was because i reported later in the same sale period/ week rather then within 24 hours from the time they lowered the price which took effect 14 days after the purchase. There is a request window not stated in the policy and again provided via chat. Which would have left me with 24 hours to notice and report their own price adjustment. They will come up with every excuse imaginable to avoid fulfilling their own stated commitments to the customer. I dont care about the money, its the lack of respect for the customer that ticks me off. Delaying and refusing to answer questions. There are companies out there that do appreciate their customers and don't lack integrity, I would go with them.

I ordered a gaming PC on Canada computers website it says it came in and I didn’t receive it. I contacted customer support. I had a guy name Carlo which was awful experience says that it’s been delivered and he cannot help me with anything. I have been scammed $1700 and no help. They scam me for a PC and my money and now they are not answering me anymore. Do not shop here. It is horrible.

I have no idea what individual stores are like when their customer service, but the folks I talked to online on their Facebook were absolutely wonderful. Answered all my questions and concerns with kindness and understanding. I had a computer shipped to me, took a little over a week and I'm in a more isolated location than most. Incredible experience. I would highly recommend.

Great store, I love the selection and sales

The manager's assistance was impolite and exhibited behavior that indirectly abused my son. We had mentioned that the package was used before we purchased it, and they assured us that returning it within 30 days would not be a problem. However, the mouse we bought had a problem with one of the buttons, and considering its expensive price, we decided to exchange it for a more expensive model.

Unfortunately, when we approached the manager's assistance to request the exchange, they rudely refused and displayed unprofessional behavior. It was evident that their expertise was far less than that of my son. This kind of treatment is unacceptable, and I have never encountered such behavior in other stores. I never come back to the store.

i went in to the store relying on the techs advice to sell me a computer with a video card capable of operating 4 monitors if i got them - they said the Armoury build would suffice - i had the computer for less then the 15 day return policy and was in a move to a new place and misplaced the wire and some nuts - but in the mean time i got two monitors - they were acting up so i though it was manufacturers isues but when i checked them it was the video card in the computer - i took it back - they jerked me around so bad !!! and wasted my time the manager at the St. Catharines store didnt have the decency to even come out - and because i dont have the bolts and the sata wire and the little baggy that came with the computer in the box they said you out of luck - they wont even exchange the video card for a new one even though i have video of the screen malfunctioning due to the video card - i will never buy anything from these useless scamers again - i called corporate and they were absolutely "USELESS" - then they said they got the regional manager in volved - that person was absolutely "USELESS"
the store manager was absolutely "USELESS"
I tell you i really wish i read this thread first cause that place is a TRAP

Very Bad!!!!! do not go here
I got them to build a computer, it never worked properly, i had to bring it back 5 times and then they decided to get me another computer worked for 2 weeks then crash and couldn't access my computer. Brought my computer back and i had enough. I ask for my money back and i wanted my data of my computer. plus i forgot the power cord so they refused to refund my money unless i go back home again and get my power cords even though their was 100"s of power cords there and they didn't need it. after coming back 7 times
now. they refuse to download my data. I ask for the head manager and Jason said no and go find him if i want but i am not helping you and he said told me to never come back. I mean I lost it they have all my info in this computer the wont inform the wipe my data of backup my data.
DO NOT GO HERE!!!!!

Very disappointed with the customer care and service at this location. I have been buying from the Burlington location for many years, but since I live in Oakville I decided to give this new location a try. The $431 three-year Tech Care plan is a complete waste of money. I purchased a lap top for my son for school which was clearly defective. It just wasn’t charging. I took it back to get a repair or replacement under warranty and got nothing but poor service and zero communication, and the laptop has been in their possession for almost three months. Whenever I ask to speak to someone in upper management there is nobody in charge. Hopefully someone in upper management there reads their Reviews to take some action!! Not only did I buy a defective laptop but the 3-year Tech Care Plan is also defective and does not provide any tech care.

i struggle writing a negative review but people need to know. left a lenovo laptop they advertise as being a licensed repairer for on april 6 on upper wentworth in hamilton. it had a loose charging port. said it could be 2-3 weeks as it was done offsite.
two weeks later i called for an update (i use the laptop for work) and Andrew told me "we were still within the window" he continued repeating the same line 'til i gave up. i called back on the 19th and learned it was "on the bench" at head office. on the 27th i called in to learn it hadn't even left their store until the 17th. the earlier information was fiction.
after the 2-3 week window had passed i asked Andrew what the strategy was once we were "outside the window"... he hadn't been scripted with that yet so he remained mute.
May 17 Sean called and said it had been returned unfixed. i had been without my laptop for well over a month, received fiction instead of repairs. Sean was decent (hence the 1 star) and said he apologized since it was a simple fix and suggested i go to lenovo direct. when i went in to retrieve my laptop i asked to speak to a manager. none offered. i asked for one to contact me and if i didnt hear i would assume they didnt care. none reached out. my advice is to avoid this place at all costs

Can't even get me a response to a price match request, even after a few times calling and asking several times. I mean, they have a rating of 2. TWO. No thanks, I'll take my business elsewhere. Kind of thankful they didn't get back to me, not a vendor I will or want to work with.

Wish I could rate it a 5.

My brothers computer stopped working and usually i can fix that no problem as it was just a windows install but he didn’t give me enough time and just brought it over there they charged 200$!!!! For a simple windows install and data backup.

My personal experience was good enough I just bought pc parts.

Needs new management and/or staff. Went here 11yrs ago and it was 5/5 then... Not sure what's happened..

Hi.just need to say!there are not enough tic tacs to take the bad taste out of my mouth!
I purchased and paid in full for a laptop and Samsung monitor. (Paid in full in store when order was placed)
The laptop was on back order, so I said I will pick up the monitor and laptop at the same time,When the laptop arrives. I went to pick this up. And was told I can’t have the monitor for the price I paid for it!!! (Paid in full) the reason was I had a guest account??????