They were able to help us quickly and get exactly what we needed. When we got home and panicked that the fridge would not get in the door, they answered questions quickly via email and phone. And the... See more
Company replied
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They were able to help us quickly and get exactly what we needed. When we got home and panicked that the fridge would not get in the door, they answered questions quickly via email and phone. And the... See more
Company replied
The salesman Jason, was informative and helpful and delivery and pickup of my old fridge was scheduled in a timely matter. Jason also helped with a customer service matter that was resolved very quick... See more
Company replied
The salesman was good until he did not record the time I had booked the elevator in my condominium. This caused me great inconvenience including having to cancel an important appointment and rebook th... See more
Quick & easy. Good information provided. Delivery was excellent, on time & old washer was removed & new one installed in very short time. Delivery people were respectful & efficient. Would buy here ag... See more
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Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
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Easy to order on line. The instructions are lacking however and hard to find appropriate usage on line. Delivery was on time but they left it for me to hook up although I stall was to be included.
Our Frigidaire fridge arrived on time, but it doesn't work! There is power to it, since the interior light is on, but after two days of being plugged in, it still wasn't even remotely cold. We called the CAS after delivery number, and received an email stating they had opened a claim with Frigidaire, and were waiting to hear back from Frigidaire. It's been two days since that email, and we have not yet heard back from anyone. So we have a brand new fridge that doesn't work. We sincerely hope we hear back very soon and that this issue can be resolved. This brand new but not working fridge should be replaced, since a brand new fridge that didn't work from the time it was delivered, should not need a repair already. So as of now we are very disappointed, and still waiting.

Reply from Canadian Appliance Source - Barrie
The salesman Jason, was informative and helpful and delivery and pickup of my old fridge was scheduled in a timely matter. Jason also helped with a customer service matter that was resolved very quickly. We would have bought our gas dryer there also but they couldn’t order us a propane conversion kit. I recommend this company and will order from them I the future.

Reply from Canadian Appliance Source - Barrie
The salesman was good until he did not record the time I had booked the elevator in my condominium. This caused me great inconvenience including having to cancel an important appointment and rebook the elevator. The delivery people were excellent. Another salesman was able to help me when the stove that was delivered was not the exact model I ordered. The steam clean button is now easy clean. I would use that salesman again. His name is Rob Adams. He was most kind. The price was excellent.
Ordering online is easy. Scheduling is easy. The free delivery and haul-away is great. The product so far is as described. Hoping to get through the winter without unplugging this garage-ready fridge. My second purchase from CAS in the last 4 months!

Reply from Canadian Appliance Source - Barrie
The customer service l received was top notch.

Reply from Canadian Appliance Source - Barrie
I called to order a new washing machine and Jay was very helpful. He found the item at another location, and we completed the sale in a single call in just a few minutes. Payment was done through secure links. I was able to get free home delivery scheduled for 2 weeks (delivery, install and old appliance removed). I was sent multiple emails confirming the sale, payment and the delivery date. Prior to my scheduled delivery date I was sent an email with a 4 hour delivery window. On the day of delivery I was sent an email with a link to track the drivers progress and I got a call from the drivers letting me know when they would be arriving. They arrived exactly on time. The delivery men were friendly, personable, fast and effective. They did an excellent job installing and checking my new machine. They were considerate of my home. I would highly recommend Canadian Appliance Source and will order all of my appliances from them from now on. Couldn't have been a better experience.

Reply from Canadian Appliance Source - Barrie
Delivery men were really polite, careful and professional.

Reply from Canadian Appliance Source - Barrie
They were able to help us quickly and get exactly what we needed. When we got home and panicked that the fridge would not get in the door, they answered questions quickly via email and phone. And the delivery guys were heroes. They got everything in perfectly, even braving the mosquitos and driveway of our rural property--they deserve hazardous duty pay!

Reply from Canadian Appliance Source - Barrie
Salesman was courteous and efficient
He found an appropriate appliance for our needs
He arranged for quickly delivery and went above and beyond to find someone to install the appliance

Reply from Canadian Appliance Source - Barrie
The gentlemen who dolivered were excelent with mangine the washer/dryer. Unfortunately a tap was still leaking water so 3 days later (could not use the unit) 2 more gentlemen came & tighten the hose. The ubnit as of today is working fine. Where the taps r (in the wall) the casing was broken I guess because the first 2 men couldn't undo the hoses.
Quick & easy. Good information provided. Delivery was excellent, on time & old washer was removed & new one installed in very short time. Delivery people were respectful & efficient. Would buy here again & would recommend.

Reply from Canadian Appliance Source - Barrie
From purchase to delivery to installation… 10++++ … our third purchase from CAS

Reply from Canadian Appliance Source - Barrie
The delivery was by two very kind and helpful individuals. They did extra for me. Was brought in good shape and set up. Thank you

Reply from Canadian Appliance Source - Barrie
My salesperson was very helpful from the start. I had to make some changes along the way and Dee was patient and accommodating. He also was able to get some discounts for me. The delivery happened as promised and the two delivery guys were polite and thoughtful of the surroundings. They had to maneuver to get the refrigerators into the right room and were mindful while they were moving into tight spaces. All in all the experience of working with Canadian Appliance was positive and I will definitely call them again when my next appliance dies.

Reply from Canadian Appliance Source - Barrie
CAS has become our "go to" place for appliance. Their prices, service and warranty options are great. And the delivery speed impressive.

Reply from Canadian Appliance Source - Barrie
We were walk-in customers at the Barrie showroom. Jason was helpful in our final selection. The delivery was on time with good communication. The installation was well done and we are pleased. This Fridge is a nice complement to the dishwasher and stove we purchased previously through CAS.

Reply from Canadian Appliance Source - Barrie
Good quality product and great professional sales person and great delivery team.

Reply from Canadian Appliance Source - Barrie
I was able to view inventory on line, including availability, and was able to speak to a representative (Harleen Mankoo) right away. Harleen was very helpful and arranged for my delivery the following Thursday. Delivery was uneventful, including the removal of the old range (free) and the packaging ($8.00). Highly recommend!

Reply from Canadian Appliance Source - Barrie
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