Canadian Appliance Source - Barrie Reviews 

2,834
TrustScore 5 out of 5

4.8

468 Bayfield St, Unit 2, L4M5A2 Barrie, ON, CA


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

They were able to help us quickly and get exactly what we needed. When we got home and panicked that the fridge would not get in the door, they answered questions quickly via email and phone. And the... See more

Company replied

Rated 5 out of 5 stars

The salesman Jason, was informative and helpful and delivery and pickup of my old fridge was scheduled in a timely matter. Jason also helped with a customer service matter that was resolved very quick... See more

Company replied

Rated 3 out of 5 stars

The salesman was good until he did not record the time I had booked the elevator in my condominium. This caused me great inconvenience including having to cancel an important appointment and rebook th... See more

Rated 5 out of 5 stars

Quick & easy. Good information provided. Delivery was excellent, on time & old washer was removed & new one installed in very short time. Delivery people were respectful & efficient. Would buy here ag... See more

Company replied


Company details

  1. Appliance Store

About Canadian Appliance Source - Barrie

Written by the company

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Contact info

  • 468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada

  • 7059996074

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,834)

7,048 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to order on line

Easy to order on line. The instructions are lacking however and hard to find appropriate usage on line. Delivery was on time but they left it for me to hook up although I stall was to be included.

July 23, 2026
Rated 1 out of 5 stars

New Frigidaire fridge not working since delivery.

Our Frigidaire fridge arrived on time, but it doesn't work! There is power to it, since the interior light is on, but after two days of being plugged in, it still wasn't even remotely cold. We called the CAS after delivery number, and received an email stating they had opened a claim with Frigidaire, and were waiting to hear back from Frigidaire. It's been two days since that email, and we have not yet heard back from anyone. So we have a brand new fridge that doesn't work. We sincerely hope we hear back very soon and that this issue can be resolved. This brand new but not working fridge should be replaced, since a brand new fridge that didn't work from the time it was delivered, should not need a repair already. So as of now we are very disappointed, and still waiting.

August 6, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Dear L. Spalla,

Thank you for leaving your feedback. We are sorry you have experienced issues with your new unit.

Our After Sales team is currently working with Electrolux to have your unit replaced. You can expect to hear from them as soon as we receive authorisation from Electrolux to exchange your fridge.

We apologise for the delay, we are working to resolve this as soon as possible.

Sincerely,

CAS

Rated 5 out of 5 stars

The salesman Jason

The salesman Jason, was informative and helpful and delivery and pickup of my old fridge was scheduled in a timely matter. Jason also helped with a customer service matter that was resolved very quickly. We would have bought our gas dryer there also but they couldn’t order us a propane conversion kit. I recommend this company and will order from them I the future.

August 1, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi,

Thank you for sharing your experience! We’re glad Jason was able to assist you and ensure everything was handled smoothly. We truly appreciate your business and recommendation, and we look forward to serving you again in the future. Please feel free to tell your family and friends about CAS!

CAS

Rated 3 out of 5 stars

The salesman was good until he did not…

The salesman was good until he did not record the time I had booked the elevator in my condominium. This caused me great inconvenience including having to cancel an important appointment and rebook the elevator. The delivery people were excellent. Another salesman was able to help me when the stove that was delivered was not the exact model I ordered. The steam clean button is now easy clean. I would use that salesman again. His name is Rob Adams. He was most kind. The price was excellent.

August 8, 2026
Rated 5 out of 5 stars

Easy-breezy!

Ordering online is easy. Scheduling is easy. The free delivery and haul-away is great. The product so far is as described. Hoping to get through the winter without unplugging this garage-ready fridge. My second purchase from CAS in the last 4 months!

August 8, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Audie,

We're so pleased to hear that your online ordering and scheduling experience was easy and that you appreciate the free delivery and haul-away service. It's great to know your new product is as described, and we hope it serves you well through the winter! Thank you for being a returning customer.

CAS

Rated 5 out of 5 stars

The customer service l received was top…

The customer service l received was top notch.

August 7, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Berdine,

We are so pleased to hear that you had such a positive experience with our customer service! We truly appreciate your wonderful feedback and look forward to assisting you again.

CAS

Rated 5 out of 5 stars

Excellent service start to finish

I called to order a new washing machine and Jay was very helpful. He found the item at another location, and we completed the sale in a single call in just a few minutes. Payment was done through secure links. I was able to get free home delivery scheduled for 2 weeks (delivery, install and old appliance removed). I was sent multiple emails confirming the sale, payment and the delivery date. Prior to my scheduled delivery date I was sent an email with a 4 hour delivery window. On the day of delivery I was sent an email with a link to track the drivers progress and I got a call from the drivers letting me know when they would be arriving. They arrived exactly on time. The delivery men were friendly, personable, fast and effective. They did an excellent job installing and checking my new machine. They were considerate of my home. I would highly recommend Canadian Appliance Source and will order all of my appliances from them from now on. Couldn't have been a better experience.

August 6, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Louise,

Thank you for the wonderful review! We truly appreciate your business and are thrilled you had such a smooth experience with Jay and our delivery team. We look forward to serving you again for your future appliance needs. Please don’t hesitate to recommend CAS to your family and friends!

CAS

Rated 5 out of 5 stars

Delivery men were really polite

Delivery men were really polite, careful and professional.

August 6, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Sylvia,

We are so pleased to hear that our delivery team was polite, careful, and professional. We truly appreciate your business and look forward to serving you again!

CAS

Rated 5 out of 5 stars

Great experience

They were able to help us quickly and get exactly what we needed. When we got home and panicked that the fridge would not get in the door, they answered questions quickly via email and phone. And the delivery guys were heroes. They got everything in perfectly, even braving the mosquitos and driveway of our rural property--they deserve hazardous duty pay!

August 6, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Alicia,

Thank you for your fantastic review! We're so pleased we could quickly assist you in finding exactly what you needed. We're especially glad our team was able to provide prompt support when you had concerns about the fridge fitting, and that our delivery crew navigated your rural property with such expertise and professionalism. We truly appreciate your business and look forward to serving you again!

CAS

Rated 5 out of 5 stars

Salesman was courteous and efficient

Salesman was courteous and efficient
He found an appropriate appliance for our needs
He arranged for quickly delivery and went above and beyond to find someone to install the appliance

July 29, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi,

Thank you for your wonderful review! We're delighted to hear that our salesperson was courteous and efficient in helping you find the perfect appliance for your needs. We're especially pleased that they went above and beyond to arrange quick delivery and installation. We truly appreciate your business and look forward to serving you again.

CAS

Rated 4 out of 5 stars

The gentlemen who dolivered were…courtious, gentlemen & knowledgeable about the installation

The gentlemen who dolivered were excelent with mangine the washer/dryer. Unfortunately a tap was still leaking water so 3 days later (could not use the unit) 2 more gentlemen came & tighten the hose. The ubnit as of today is working fine. Where the taps r (in the wall) the casing was broken I guess because the first 2 men couldn't undo the hoses.

August 5, 2026
Rated 5 out of 5 stars

Quick & easy

Quick & easy. Good information provided. Delivery was excellent, on time & old washer was removed & new one installed in very short time. Delivery people were respectful & efficient. Would buy here again & would recommend.

August 5, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Cathy,

Thank you for your fantastic review! We're so pleased to hear that your experience was quick and easy, and that our delivery team provided excellent, efficient service. We truly appreciate your business and kind recommendation.

CAS

Rated 5 out of 5 stars

Very helpful, not pushy salesman, knowledgeable

From purchase to delivery to installation… 10++++ … our third purchase from CAS

July 28, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Lynda,

We are so happy to hear about your excellent experience with us for your third purchase! We truly appreciate your continued support.

CAS

Rated 5 out of 5 stars

The delivery was by two very kind and…

The delivery was by two very kind and helpful individuals. They did extra for me. Was brought in good shape and set up. Thank you

July 22, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Liz,

We are so pleased to hear that our delivery team provided such kind and helpful service, going above and beyond to ensure your item was brought in good shape and set up. Thank you for sharing your positive experience!

CAS

Rated 5 out of 5 stars

My salesperson was very helpful from…

My salesperson was very helpful from the start. I had to make some changes along the way and Dee was patient and accommodating. He also was able to get some discounts for me. The delivery happened as promised and the two delivery guys were polite and thoughtful of the surroundings. They had to maneuver to get the refrigerators into the right room and were mindful while they were moving into tight spaces. All in all the experience of working with Canadian Appliance was positive and I will definitely call them again when my next appliance dies.

August 2, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Elizabeth,

Thank you for your fantastic review! We're so pleased to hear that your salesperson provided patient and accommodating service, and that our delivery team was polite and thoughtful while maneuvering your new refrigerators. We truly appreciate your positive feedback and look forward to assisting you again in the future.

CAS

Rated 5 out of 5 stars

Great service

Great service

July 24, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Denise,

Thank you for your kind words! We truly appreciate your business and are delighted to hear you had a great experience with CAS. We look forward to helping you again in the future, and if your family or friends are ever shopping for appliances, we'd be grateful if you recommended us to them!

CAS

Rated 5 out of 5 stars

CAS has become our "go to" place for…

CAS has become our "go to" place for appliance. Their prices, service and warranty options are great. And the delivery speed impressive.

July 30, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Sarah,

Thank you for making CAS your go-to appliance store! We're grateful for your continued business and are thrilled to hear you've been happy with our prices, service, warranties, and fast delivery. We look forward to helping you again, and we'd truly appreciate it if you recommended CAS to your family and friends!

CAS

Rated 5 out of 5 stars

We were walk-in customers at the Barrie…

We were walk-in customers at the Barrie showroom. Jason was helpful in our final selection. The delivery was on time with good communication. The installation was well done and we are pleased. This Fridge is a nice complement to the dishwasher and stove we purchased previously through CAS.

August 1, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi David,

Thank you for your wonderful review! We're so glad to hear about your positive experience at our showroom and that Jason was helpful in your selection. We truly appreciate your business and look forward to serving you again.

CAS

Rated 5 out of 5 stars

Good quality product and great…

Good quality product and great professional sales person and great delivery team.

August 1, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi Bartholomew,

We are so pleased to hear that you found our product quality to be good, and that our salesperson and delivery team provided such a great experience. We truly appreciate your business!

CAS

Rated 5 out of 5 stars

Highly Recommended!

I was able to view inventory on line, including availability, and was able to speak to a representative (Harleen Mankoo) right away. Harleen was very helpful and arranged for my delivery the following Thursday. Delivery was uneventful, including the removal of the old range (free) and the packaging ($8.00). Highly recommend!

July 24, 2026
Canadian Appliance Source - Barrie logo

Reply from Canadian Appliance Source - Barrie

Hi John,

Thank you for your wonderful feedback! We're delighted to hear that you found our online inventory helpful and that our representative provided excellent assistance in arranging your delivery. It's great to know that the delivery, including the removal of your old range, was smooth and uneventful. We truly appreciate your high recommendation and your business.

CAS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look