Thank you to Harmeet Singh for his exceptional customer care with quick service and expert install. He helped us with all of our kitchen appliances a few months ago. His attention to detail is what ha... See more
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Purchase online was pretty simple (although the website is from another decade). 40 hours later the washer was delivered, installed, and working - with the old one already taken away. Delivery, unb... See more
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I am very satisfied with our new Samsung washing machine from the ordering process to delivery. It has been a couple weeks and I have washed several different loads of laundry nice large drum size a... See more
I purchased an online order with Mohammed Moosa from the Kitchener location ..he was very helpful with my purchase and delivery was quick with friendly drivers who installed and took away my old appl... See more
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Company details
About Canadian Appliance Source - Kitchener
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4.7
Excellent
2K reviews
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The guys were quick
The guys were quick, efficient, polite, and everything happened within minutes
March 4, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Stefan,
We appreciate your positive feedback! We are happy to hear that our team was quick, efficient, and polite, completing everything rapidly for you.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Best place to get your appliance
We had bought a freezer from them before and had excellent service, and we were back to purchase a new fridge. The staff are helpful and friendly, and prices are better than most, and delivery was outstanding. Your messaged as to time period, and you can actually track when your appliance will arrive and they workers on the truck handle your purchase with care.
March 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Richard,
Thank you for your wonderful feedback! We're thrilled to hear that your second experience with CAS, this time purchasing a fridge, was just as excellent as your first with the freezer. It's great to know that our staff were helpful and friendly, our prices competitive, and that the delivery was outstanding, with clear communication and careful handling of your appliance.
We truly appreciate your continued business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Salesperson Ali Raza and Delivery Men
Salesperson Ali Raza listened, offered us options of various fridges, checked measurements and helped make our decision easy. We had been to 4 other stores that day so easy to compare. Have shopped at Canadian Appliance Kitchener before and should have started there! The delivery men were amazing, on time and very patient getting our old fridge out and our new one in. Highly recommend everyone involved. We are enjoying our new fridge!
March 2, 2026
Reply from Canadian Appliance Source - Kitchener
Hi,
Thank you for your kind review! We're very pleased that Ali Raza made your visit enjoyable, offering options, checking measurements, and simplifying your decision. We're also glad our delivery team handled your old and new fridge with care and professionalism.
We truly appreciate your loyalty and look forward to helping you again in the future. Please feel free to recommend CAS Kitchener to your family and friends as well!
CAS
I was told i can pick up the appliances…
I was told i can pick up the appliances next day, but its been a week and have no clue when are the appliances ready for pick up !!
March 2, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Piyush Sood,
Thank you for your feedback. We would like to clarify a few details regarding the online order you placed on March 1st.
When purchasing through our website, customers are asked to select a "requirement date."
Please note that this date indicates when you would like to receive the appliance and is not a confirmed delivery or pickup date.
Accurate requirement dates help us fulfill orders as quickly as possible.
Regarding your specific items:
- LG Microwave: This item is currently in stock.
- Haier Beverage Center: As mentioned during your inquiry on March 3rd, our team informed you that this item is not yet available.
We will notify you immediately once it is in stock.
Thank you for your patience.
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Reid,
We really appreciate your kind words! It’s wonderful to know that our team made your purchase smooth and efficient while providing great value. Thank you for choosing CAS—we look forward to assisting you again and hope you’ll share your experience with family and friends.
CAS
Delivery delayed twice
Delivery delayed twice. Cancelled order to get faster somewhere else.
March 1, 2026
Reply from Canadian Appliance Source - Kitchener
Dear Steve,
Thank you for your feedback. We are sorry to hear about the delays regarding the delivery of your Bosch dishwasher.
We were waiting for stock to arrive from the manufacturer, and unfortunately, these unforeseen logistical delays were beyond our control.
We can confirm that your order was cancelled and a full refund was processed on March 4th.
We apologize for the inconvenience and regret that this did not work out.
Sincerely,
CAS
Reply from Canadian Appliance Source - Kitchener
Hi John,
Thank you for sharing your experience! We’re delighted that our team provided great service and expertise. Your support means a lot to CAS, and we look forward to helping you again in the future. Don’t hesitate to recommend us to family and friends.
CAS
We had a great experience purchasing…
We had a great experience purchasing our new washing machine. Joanne was very helpful and knowledgeable. From
Start to end it was a seemless transaction.
February 26, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Merissa,
Thank you for your wonderful review! We’re thrilled to hear that Joanne provided helpful and knowledgeable support, making your washing machine purchase seamless from start to finish. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Doris,
Thank you for sharing your experience! We’re delighted that our support helped you select the right product and that the pickup was seamless. Your support means a lot to CAS, and we look forward to helping you again in the future. Don’t hesitate to recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Amir,
We really appreciate your kind words! It’s wonderful to know that you’ve had consistently great experiences with our team. Thank you for choosing CAS—we look forward to assisting you again and hope you’ll share your experience with family and friends.
CAS
First your website is very informative…
First your website is very informative giving me access to all the info I need about the appliance I am looking for . Second you sales personnel are well trained to handle my questions and guide me through the process of buying on line .
Third the delivery notification was helpful to help me to plan my day but the delivery guy was rushing the fridge through the door so he damaged the door frame and made couple of deep scratches that will need me to hire a painter and see what he can do .
February 26, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Mourad,
Thank you for sharing your experience. We’re glad to hear that our website and sales team made your online purchase smooth and informative, and that the delivery notifications helped you plan your day. We sincerely apologize for the damage caused to your door frame during delivery. Your feedback is very important, and we will follow up to ensure this issue is addressed properly. We appreciate your trust in CAS and hope to make your next experience flawless.
CAS
From the moment we walked in we felt…
From the moment we walked in we felt acknowledged. Joanne our rep was fantastic. We got the delivery and setup on time. No + + on your order like other appliance stores. We were able to track our delivery. I will never buy from Home Depot or TA again.
December 27, 2025
Unprompted review
Reply from Canadian Appliance Source - Kitchener
Hi Danielle,
Thank you so much for your wonderful review! We’re thrilled to hear that Joanne provided fantastic service and that your delivery and setup went smoothly and on time. It’s great to know you appreciated the transparency and tracking with your order.
We truly appreciate your business and are so glad we could provide a better experience than other stores. CAS looks forward to serving you again in the future—please don’t hesitate to share your experience with family and friends!
CAS
Problem solver with courtesy and patience
Reekish informed me of my delivery time and when I explained in a panic why the time was unsuitable for a popup foodbank he responded and resolved this in minutes . Courteous and very patient - pleasure to work with !
December 2, 2025
Unprompted review
Very helpful
Minousha was very helpful in getting the info I needed to resolve my issue
July 28, 2025
Unprompted review
Amazing Service AAAAA +
Dealt with Joanne M. she was Great she went over and above with her service, Delivery guys were great moved older fridge to basement , to be used as a second fridge . Service was Excellent !!!
May 8, 2025
Unprompted review
An Evening Call put my worries to rest
This evening I was able to reach CAS customer service- before appliance delivery department and my call was taken by Yudish Rajaysur He answered all my questions and concerns about my delivery (tomorrow) of my new kitchen range. He confirmed that the delivery team had both of my phone numbers and will definittely phone me if they cannot immediately find my location, since we live in a very wooded area. He confirmed that my detailed instructions were posted where the delivery team will see them in the morning. He was clear, concerned, and professional. He put my mind at ease. He gave top quality customer service. Thank you, Yudish. I hope you get the job recognition that you clearly deserve.
March 14, 2025
Unprompted review
Great to place to purchase but no help if you have an issue!…
After years of purchasing many appliances from them, when I had an issue they pass! When they collect $10000 or more from you is fast but if you have an issue, you are passed away! My fridge died after 1 week and Costco would replace it, not repair it, CAS would say is not their problem after 48h. I have paid for premium delivery but the delivery guys didn't want to even bring the appliances up before I gave them some cash! Installation was included but they ran away! I would not buy from them again ever!
December 23, 2024
Unprompted review
Reply from Canadian Appliance Source - Kitchener
Dear Customer,
Thank you for your feedback. We regret to hear about the issues you are experiencing with your appliance. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty. fter reviewing your work order, we see that installation was not included as part of your purchase. We apologize for any confusion this may have caused.
CAS
Sonia Clair was very professional and…
Sonia Clair was very professional and helpful
September 10, 2024
Unprompted review
I purchased a refrigerator from…Canadian Appliance Source
I purchased a refrigerator from Canadian Appliance Source including an extended warranty. The fridge began to freeze my food resulting in hundreds of dollars of food waste. I contacted the company which was under contract to manage the extended warranty from IA Setvice Plan.They sent out a service person twice who gave ridiculous suggestions on how to fix the problem (turn up the thermostat which only caused the fridge to warm up and then freeze again). The service person was to call back within 24 hours to see if this solved the problem. He did not call back and the company closed the request for service, saying we needed to resubmit the request with all the information over again and it would be adjudicated. I called Canadian Appliance Source to complain. I expressed my concern they may be selling extended warranties to their customers from an illegitimate company. They said they would look into it and contact me by the end of the day. That was weeks ago. No response. Fridge is still freezing food.
January 26, 2024
Unprompted review
Reply from Canadian Appliance Source - Kitchener
Dear Johanne,
We are sorry to hear about your experience. We can see that one of our senior representative have reached out to you and is helping on escalating your case with the Extended Warranty provider. Thank you for taking the time to share your concerns with us.
CAS
Warranty Information
I contacted CAS after our washer started filling up the fabric softener dispenser with water. Aisha sent me the information regarding how to start a claim and all of the relevant contact information I needed. She was a great help.. Thank You
March 14, 2024
Unprompted review
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