We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... See more
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We appreciate Sree’s professional approach and knowledge in presenting us the options we had in order to meet our needs, expectations and possibilities. Also, we liked the good communication system th... See more
Company replied
I was surprised that the dishwasher was not unboxed and the stuff taken away, especially as we purchased a refrigerator and stove from you recently. The delivery guy showed me where it said they take... See more
Salesperson Ali Raza listened, offered us options of various fridges, checked measurements and helped make our decision easy. We had been to 4 other stores that day so easy to compare. Have shopped... See more
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Company details
About Canadian Appliance Source - Kitchener
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4.7
Excellent
2K reviews
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Very satisfied customers
We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and gas hook up was very efficient. Nonetheless, we realized seemingly too late, that we ordered the wrong model. We were able to cancel delivery and returned to the store to buy the correct dual fuel model. Shane assisted us since Sree was off, and, again, he was very helpful and knowledgeable. Within a few days we had our new stove working and a full refund confirmed. On the whole, CAS deserves the highest rating and our strong recommendation.
July 29, 2026
Great customer service
Great customer service. Friendly and knowledgeable about product.
July 24, 2026
Customer Service
July 19, 2026
May use AI-assist with repliesRead more
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New Fridge
Good salesman, Shane was great. Also amazing delivery guys. Overall great experience for new fridge.
July 24, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Phyllis,
Thank you for your great review and for choosing CAS! We're happy to hear Shane and our delivery team made your new fridge purchase such a positive experience. We appreciate your business and look forward to helping you again. If your family or friends need appliances, we'd love for you to recommend CAS!
CAS
I have purchased appliances from this…
I have purchased appliances from this company before and both experiences have been great. There is a large assortment of inventory to choose from. Fast and efficient delivery and installation. Customer service was excellent
July 19, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Jim,
Thank you for being a repeat CAS customer! We're thrilled to hear you've had great experiences with us and that our selection, customer service, and delivery team have continued to meet your expectations. We truly appreciate your loyalty and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS to them!
CAS
Very reasonable prices and friendly…
Very reasonable prices and friendly helpful sales agents plus delivery personnel. A pleasure to purchase from the store!
July 22, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Susan,
Thank you for your kind review and for choosing CAS! We're delighted to hear you enjoyed our competitive prices and the friendly service from both our sales and delivery teams. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Great service and excellent…
Great service and excellent communication!!!
My email questions were answered in a timely manner and delivery was set up for 3 day after purchase!
The delivery people were excellent and very accommodating.
July 18, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Angie,
Thank you for your fantastic review! We're delighted to hear you had a great experience with our communication and that your delivery went smoothly. We truly appreciate your business and look forward to serving you again in the future. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS to them!
CAS
Everything was great from start to…
Everything was great from start to finish. Absolutely no complaints.
July 23, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Roxanne,
Thank you for your wonderful feedback! We are so pleased to hear that your experience with us was great from start to finish. We truly appreciate your business and look forward to serving you again.
CAS
Great sales and delivery service!
We appreciate Sree’s professional approach and knowledge in presenting us the options we had in order to meet our needs, expectations and possibilities. Also, we liked the good communication system they have, in terms of all information we needed to know, precisely and timely conveyed, including a reasonable delivery time range. The delivery team did a great job, well coordinated in their tasks, careful with the delivered packages, respectful, professional, and nice. We are happy with our choice of Canadian Appliance Source for our purchase. The only thing we would have liked to have, along with the range safety and maintenance manual, is a manual with how to make good use of all features the range has (many of them quite new to us). Thank you! Monica and George
July 23, 2026
Reply from Canadian Appliance Source - Kitchener
Hi George,
Thank you, Monica and George, for your thoughtful review! We're so pleased to hear that Sree's knowledge and professionalism, along with our communication and delivery teams, made your experience positive. We also appreciate your helpful feedback regarding the range features manual. Thank you for choosing CAS—we truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be honoured if you recommended us to them!
CAS
A great experience
Chrystal was extremely knowledgeable about the available refrigerator options that would best meet our needs, and she did this in a friendly, professional manner without being pushy. The delivery was well managed with good communications about the expected arrival time. A great experience all around.
July 22, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Ian,
Thank you for your wonderful review! We're thrilled to hear Chrystal provided knowledgeable, friendly, and pressure-free service while helping you find the right refrigerator. We're also glad your delivery was well coordinated and communicated. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Estelle,
We're delighted to hear you found our pricing fair, the product you wanted readily available, and our delivery quick. Thank you for your wonderful feedback!
CAS
Everything was great!
July 11, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Alka,
Thank you for your kind review! We're happy to hear everything went great with your CAS experience. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Service was perfect
Service was perfect. Moosa service guy was awesome. My wirpool washing machine and dryer are perfect.
July 15, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Sandra,
Thank you for choosing CAS and for sharing your experience! We're thrilled to hear Moosa provided excellent service and that you're enjoying your Whirlpool washer and dryer. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Great products
Great products, great prices! So easy to order online and with fast delivery. Will use CAS for all our appliance needs.
July 3, 2026
Reply from Canadian Appliance Source - Kitchener
Hi Kelly,
Thank you for your great review and for choosing CAS! We're delighted to hear you enjoyed our products, pricing, and convenient online ordering experience. We truly appreciate your continued support, look forward to serving you for all your future appliance needs, and hope you'll recommend CAS to your family and friends.
CAS
I was surprised that the dishwasher was…
I was surprised that the dishwasher was not unboxed and the stuff taken away, especially as we purchased a refrigerator and stove from you recently. The delivery guy showed me where it said they take packaging from " large appliances only". How is a dishwasher not a large appliance?
Ali was very helpful and responsive.
July 9, 2026
Good service .but other co give unused…
Good service .but other co give unused warranty money back as a credit.
July 9, 2026
gentleman that sold us the fridge was…
gentleman that sold us the fridge was super thorough and friendly
June 30, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Ratko
Thank you for choosing us for your purchase. We look forward to working with you again down the road!
Cheers,
CAS
Price of the appliance was affordable
Price of the appliance was affordable. Sales person helped us get what we want and delivery was fantastic and easy.
July 7, 2026
Reply from Canadian Appliance Source - Kitchener
Hello Linda
Thank you so much for trusting us with your business. We look forward to seeing you back at the store for any future needs!
All the best,
CAS
Reply from Canadian Appliance Source - Kitchener
Hello
We are happy that the purchasing process was incredibly simple and that our punctual arrival and monitoring tools kept things convenient for you.
We look forward to welcoming you back down the road!
Cordially,
CAS
Reply from Canadian Appliance Source - Kitchener
Hello Vicki
We are happy that our team could keep your transaction completely straightforward and smooth.
We look forward to working with you again soon!
With thanks,
CAS
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