C&M Travel Recruitment Reviews 

421
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the recruitment team for providing outstanding, personalized support and guidance from the very beginning until the final job offer. Many people note that staff members are exceptionally knowledgeable, approachable, and genuinely invested in matching candidates with the most suitable opportunities. Reviewers consistently emphasize how smooth, straightforward, and painless the entire interview and application process feels from start to finish. Consumers also highlight the prompt communication, regular updates, and helpful interview tips that significantly reduce stress during job searches. Overall, individuals feel completely prepared, valued, and well-informed throughout every single step of their career transition journey.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and genuine... See more

Customer service

Customers report great satisfaction with customer service, highlighting consistent communication and... See more

Service

Reviewers highlight positive aspects of service, describing the team and staff members as professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how supportive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely outstanding experience with C&M, and I can’t recommend them highly enough. Both Rachel and Kelly were incredible from start to finish, truly the best recruiters I’ve ever worked... See more

Company replied

Rated 5 out of 5 stars

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two inter... See more

Company replied

Rated 5 out of 5 stars

I am immensely grateful to Kelly and Barbara for their incredible support throughout my job hunt. Your assistance has been outstanding, and I can't thank you enough. I highly recommend your agency to... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

421 reviews

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4.9

All reviews

(421)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Such a great experience with Pamela who guided me and was available throughout the process!

June 1, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Ingrid! We really appreciate it.

Owen

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Rated 5 out of 5 stars

Duncan was really helpful and always…

Duncan was really helpful and always kept me in the loop.

He has made the experience of looking for a new job really easy and not stressful.

Thank you!

May 27, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's great to hear - thanks for leaving this for us, Jess!

Owen

Rated 5 out of 5 stars

Great experience

Great experience that was concluded super quick.

Pam was great too.

May 27, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Wesley! We really appreciate it.

Owen

Rated 5 out of 5 stars

C&M recruitment continues to be one of…

C&M recruitment continues to be one of the most reliable agencies in this industry. They will always be my first choice when I am looking for a new role - special mention to Lisa, Harri and Jackey thank you for all of your help!

May 6, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's very kind of you - thanks so much for leaving this review!

Owen

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Rated 1 out of 5 stars

Not respond to emails or aplication

Not respond to emails or aplication. Only once per month they have open interview. Terrible.

May 29, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Joanna, I'm very sorry about this. I'd like to find out a bit more about what's happened, so can you please email me at owen@candm.co.uk?

Thanks.

Rated 5 out of 5 stars

Five stars all the way!

Lisa was extremely helpful throughout the entire process and realistic in aligning expectations. Thank you!

May 1, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for the feedback, Anna! I'll pass this on to Lisa.

Owen

Rated 5 out of 5 stars

Fantastic service, highly recommend!

After applying for a role on the C&M website, Lisa called me and had a good discussion with me to find out more about my background and what work I was looking for. Later the same day, she got back in touch about a role that was a PERFECT fit for me, but she said that they were already on their final interviews. Not only did she get me a last minute interview with them, but she made sure that I had everything I needed to be prepared and ready. I’m now sitting here in my new job and I couldn’t be more thankful to Lisa and the team. If you’re looking for a role within the travel industry, I highly recommend getting in touch with C&M.

April 22, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

What an amazing review! Thanks so much, Dom - we truly appreciate it.

Owen

Rated 5 out of 5 stars

C&M were brilliant in helping me find…

C&M were brilliant in helping me find my next role. I was returning to work after a career break, so I needed to find something as quickly as possible, and C&M helped me with this - particularly Rachel! The communication was great, I was informed whenever a suitable opportunity came up, and the experience was very personalised to my skill set and preferences. I wouldn’t hesitate to recommend C&M to anybody looking for a new job or opportunity in the travel industry.

April 16, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's amazing - thanks so much, Emily. And the best of luck in the new role!

Owen

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Rated 5 out of 5 stars

Outstanding service

I have used C&M several times over the years and every time I have received outstanding service .
They really take the time to understand what you are looking for and offer great support throughout the process.

I would highly recommend to anyone looking for a new role.

March 28, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Tamara - and enjoy the new role!

Owen

Rated 5 out of 5 stars

Great communication!

Great communication!

Thank you Duncan for all your help and keeping me in the loop at all times! 4th day of training and so far so good, great to be back doing travel again!

February 1, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks Sally! That's great to hear - thanks a lot for leaving this review for us

Owen

Rated 5 out of 5 stars

Lisa was fantastic

Lisa was fantastic! She was helpful and supportive throughout the entire process and always there at the end of the phone with any updates she had for me.

March 11, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much! We really appreciate the feedback.

Owen

Rated 5 out of 5 stars

Proactive and personable

Everyone I spoke to at C&M was helpful, easy to talk to and pro active. Harri and Mark especially. I felt like they really wanted me to get the job and they always followed up. Would definitely recommend.

November 20, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this for us, Jane - we really appreciate it.

Owen

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Rated 5 out of 5 stars

Fantastic

Fantastic , I have used C&M several times and always received the best service. They really do care about what job suits you best. Throughout the process Rachel Elmore was always available and she went above and beyond to find me the best position. I have just past my probation and I absolutely love my new job, thank you so much Rachel x

November 28, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Sharon - I'll pass this on to Rachel. That's very kind of you!

Owen

Rated 5 out of 5 stars

Lisa at C&M Travel Recruitment provided…

Lisa at C&M Travel Recruitment provided such a friendly and personable experience from the very start. She listened to my requirements and understood what I was looking for, I have now been placed in my dream job. Easily the best recruitment agency I’ve used and would highly recommend to anyone looking for a new position!

January 9, 2024
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this, Chelsie - and congratulation on the new role!

Owen

Rated 5 out of 5 stars

Lisa and Mark make a great team

Lisa and Mark make a great team. Their help, advice and professionalism is second to none. Thank you.

November 16, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this feedback for us - we really appreciate it.

Owen

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Rated 1 out of 5 stars

Fero review - July 2022 or 2023?

My experience is similar to Fero (Disappointment title dated July 2022, replied to 1 year later)!!!

Contacted C&M about November last year (2022), and had an initial call back saying my details were being sent out to her colleagues with my requirements.

Received a call from one of these colleagues a few days later with a job no way close to what I wanted.

Have never heard from anyone at C&M since, yest receive emails about jobs.

Finally saw a job I was interested in today and called the number I had. I knew it wasn't the point of contact for the job, and boy could you tell when I asked for someone else!

Got through to the point of contact, who had no idea who I was even though C&M send me their current jobs.

Absolutely pathetic! I hope whichever company has this vacancy sees this (very tempted to use job description and reference) and has alternative options to find the right staff.

September 27, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Ron, I'm very sorry to hear this.

We have many thousands of candidates on our database, so it's not possible for our consultants to remember every candidate's name, but it sounds like your experience with us wasn't good enough. I'd really like to find out some more information about this (particularly who you spoke to initially yesterday), so can you please send more information to me at owen@candm.co.uk?

Thanks for this - and sorry again. And on a separate note, we responded to Fero's comments within one day.

Owen

Rated 5 out of 5 stars

Excellent team and service provider

The team were very good. They were interested in me and me my goals.

So I reached out to Rachel as always.

September 21, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Peter - we really appreciate the feedback.

Owen

Rated 5 out of 5 stars

Great support from the recruiter…

CM travel, via the recruiter, Tim, was a great help along the full process: from the first contact until the onboarding. Very much professional and supportive.

June 14, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much Paulo - we really appreciate you leaving this review for us.

Owen

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