C&M Travel Recruitment Reviews 

421
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the recruitment team for providing outstanding, personalized support and guidance from the very beginning until the final job offer. Many people note that staff members are exceptionally knowledgeable, approachable, and genuinely invested in matching candidates with the most suitable opportunities. Reviewers consistently emphasize how smooth, straightforward, and painless the entire interview and application process feels from start to finish. Consumers also highlight the prompt communication, regular updates, and helpful interview tips that significantly reduce stress during job searches. Overall, individuals feel completely prepared, valued, and well-informed throughout every single step of their career transition journey.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and genuine... See more

Customer service

Customers report great satisfaction with customer service, highlighting consistent communication and... See more

Service

Reviewers highlight positive aspects of service, describing the team and staff members as professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how supportive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely outstanding experience with C&M, and I can’t recommend them highly enough. Both Rachel and Kelly were incredible from start to finish, truly the best recruiters I’ve ever worked... See more

Company replied

Rated 5 out of 5 stars

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two inter... See more

Company replied

Rated 5 out of 5 stars

I am immensely grateful to Kelly and Barbara for their incredible support throughout my job hunt. Your assistance has been outstanding, and I can't thank you enough. I highly recommend your agency to... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

421 reviews

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4.9

All reviews

(421)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Rachel was great from start to finish

Rachel was great from start to finish!

Told her exactly what I was looking for and came back with roles to suit which then led to me securing a role :)

July 17, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's great to hear - thanks for leaving this, Meghan!

Owen

Rated 1 out of 5 stars

Disappointment

For years they have sent me job descriptions, reached out to advertise the role which I have expressed my interest - after that I never hear back from them... As if none of it had ever happened. No feedback, no updates, nothing.

It is cruel to one who is really in need of a new job.

Would it hurt to provide an update even if unsuccessful?

In every job communication is key! I wonder how you communicate to your clients if this is the way you headhunt?

July 19, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Fero, thanks for sending this feedback - and I apologise that we haven't been in touch with you after your applications. I'd like to find out some more details about what happened, but I can't find your name on our system, so can you please email me at owen@candm.co.uk and then I can look into this further for you? Thanks.

Owen

Rated 5 out of 5 stars

Great professionalism

Great professionalism from the very beginning to the end of the recruitment process.
Big thanks to Ben Lidbury who made the process smooth and pleasant at every step.

June 9, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Alan - this is great to hear.

Owen

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Rated 5 out of 5 stars

Professionals in helping securing a dream job

From my first meeting with the team leader, all the way through the interview process and eventually being offered a role, they have shown all manner of professionalism and expertise in this area. I would highly recommend C&M Travel Recruitment to anyone looking for help securing their dream job.

June 6, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Oluwaseyi - very kind of you. Best of luck with the new role!

Owen

Rated 5 out of 5 stars

Great help in finding the role I wanted.

Amy from C and M helped me get the role that I wanted. She also gave me other options other than the one I had a scheduled interview at. Amy also made sure I was well informed about the results of my interviews.

Would definitely use them again in the future. But hopefully, all goes well in my current job I won't have to use them in the future.

June 26, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much - I'll pass this on to Amy. And best of luck in the new role!

Owen

Rated 5 out of 5 stars

Great service

Even after I got the job they checked I had my equipment and everything I needed to start

May 25, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks for this, Jo - and congratulations on the new role!

Owen

Rated 5 out of 5 stars

Mark was excellent

Mark was excellent. I am really happy in my new role, he took the time to really consider the right fit in terms of the company and my role!

June 20, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for leaving this for us, Kerry!

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Rated 5 out of 5 stars

Great recruitment company to work with

I can't thank Lisa Cain-Jones enough. She was always available to talk to, kept me updated, and was ultra efficient. She really understood what I was looking for, and asked probing questions to get it right.

Thank you so much Lisa. Really appreciate everything you did for me during my job search! :)

May 21, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic to hear! Thanks so much, Claire - and I'll pass this straight on to Lisa.

Owen

Rated 5 out of 5 stars

Rachel

I was dealing with Rachel she was so nice it was a pleasure to speak with her.

May 18, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

I'll pass this straight on to Rachel - thanks Jasmine!

Owen

Rated 5 out of 5 stars

I approached Duncan as go-to-person who…

I approached Duncan as go-to-person who could get me back into Travel Industry which I left 3 years ago due to the Pandemic. Duncan was on the roll from the get go and he managed to secure me an interview and I have been successful.

April 21, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic. Thanks Ricci - and best of luck in the new role.

Owen

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Rated 5 out of 5 stars

A thoroughly professional yet friendly service

Jacky was wonderful. She was very attentive at every stage of the recruitment process and I always felt like she had my best interests at heart.
From interview, to job offer and first day, she was always in touch to wish me luck or congratulate me.
Thank you Jacky for your hard work, support and guidance.

April 24, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for this, Andy! We really appreciate it, and I'll pass this on to Jacky.

Owen

Rated 5 out of 5 stars

Great experience with C&M

Lisa responded extremely quickly to my application and was really helpful and kind throughout. From initial application to job offer took only 5 days which included one online interview and one in person interview! Lisa made the process pain free and was reassuring throughout. I would highly recommend C&M specifically Lisa!

March 9, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's wonderful - I'll pass this on to Lisa. Thanks Lynda!

Owen

Rated 5 out of 5 stars

Exceptional service

Exceptional service! I have used them in the past and will continually use them when in need of work as not only are they proactive with seeking new roles for you but they are very hands on and friendly and make the entire process as seamless as possible. I send special thanks to Harri whom was exceptional with her communication as well as Jacky and Alex. Keep up the stellar work.

March 31, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

What a wonderful thing to read - thanks so much! And congratulations on the new role.

Owen

Rated 2 out of 5 stars

Truly Disappointing Experience

After being made redundant and as a travel industry professional with 20+ years experience, I was excited to see all the amazing opportunities listed with C&M.

Believing I had a lot to offer, I submitted my CV, hoping that a member of the recruitment team might pick up the phone to learn a little more about me, my experience and take ownership of trying to help me find a new role. How wrong I was!

After hearing nothing, I applied for a role that I believe I was qualified for….. 2 weeks past and zero contact. When I chased, I was told that the role had been filled. Again, no offer to call me to discuss my CV…. I was told if anything suitable came up, they’d be in touch….. Well, how could they tell what might be suitable without even having a conversation with me?

As weeks and months went by, I consistently saw roles that would be suitable, but heard nothing. Every time I applied, I heard nothing and had to chase.

Ultimately, I was left feeling completely useless and invisible, with no assistance or guidance to secure a new role.

I see so many amazing positive reviews from people who have been lucky to have a different experience to me and am truly happy for them. I just wish that someone
at C&M had been willing to do the same for me.

March 28, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Stephen, I'm very sorry to hear about this. I'd really like to find out a bit more about your experience with us and discuss this more with you, so could you please send an email to me at owen@candm.co.uk? Thanks a lot.

Owen

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Rated 5 out of 5 stars

Great professional experience

Great experience, especially with Amy, she was looking after me during all the process.
She is very professional, I was very happy with her. Before I started new job, she called me and wished me good luck, it was really lovely and professional from her.

January 24, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks so much, Oksana!

Owen

Rated 5 out of 5 stars

Excellent service

Tim is was brilliant kept me informed through the process of gaining my new role

February 23, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks Sandra - and congratulation again on the new role.

Owen

Rated 5 out of 5 stars

The best travel recruitment company around.

One of the best travel recruitment companies out there - have been working with C&M for many years now and they always go out of their way to find you the right role, tailored to your needs and experience where others don’t.
Couldn’t recommend more highly. A special shout-out to Rachel. You’re a star : )

February 14, 2023
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks a lot for leaving this review, Matt!

Owen

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