C&M Travel Recruitment Reviews 

421
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the recruitment team for providing outstanding, personalized support and guidance from the very beginning until the final job offer. Many people note that staff members are exceptionally knowledgeable, approachable, and genuinely invested in matching candidates with the most suitable opportunities. Reviewers consistently emphasize how smooth, straightforward, and painless the entire interview and application process feels from start to finish. Consumers also highlight the prompt communication, regular updates, and helpful interview tips that significantly reduce stress during job searches. Overall, individuals feel completely prepared, valued, and well-informed throughout every single step of their career transition journey.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and genuine... See more

Customer service

Customers report great satisfaction with customer service, highlighting consistent communication and... See more

Service

Reviewers highlight positive aspects of service, describing the team and staff members as professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how supportive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel is an absolute credit to the company, she found me a perfect Job, kept me informed, updated, reassured me, honestly can not thank her enough for her caring attitude. Realy looking forward to m... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely outstanding experience with C&M, and I can’t recommend them highly enough. Both Rachel and Kelly were incredible from start to finish, truly the best recruiters I’ve ever worked... See more

Company replied

Rated 5 out of 5 stars

Duncan was absolutely fantastic throughout my application process for a role I was really excited about. From start to finish, he was supportive, proactive, and incredibly helpful. After two inter... See more

Company replied

Rated 5 out of 5 stars

I am immensely grateful to Kelly and Barbara for their incredible support throughout my job hunt. Your assistance has been outstanding, and I can't thank you enough. I highly recommend your agency to... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

C&M Travel Recruitment is the leading recruiter for travel jobs in the UK. We source for permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Formed in 1998, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to our success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. We have won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Our Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.


Contact info

4.9

Excellent

TrustScore 5 out of 5

421 reviews

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4.9

All reviews

(421)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking experience

Never got a contract, never got my calls or emails returned. Overall bad service and shocked to think I handed my notice in at my current job expecting to start a new job. Would never use or recommend this recruitment company.

October 20, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi Meg, I'm really sorry to hear that you had a bad experience with C&M. We always urge every candidate to not hand in their notice until they receive a written offer or contract for their new role, so I'd like to find out a bit more about your experience - can you please email me at owen@candm.co.uk? Thanks.

Owen

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Rated 5 out of 5 stars

Professional service

Lisa Cain-Jones was exceptional guiding me all the way. Offering interview tips, which helped me bag the role

August 8, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

I'll pass this on to Lisa - thanks Wendy!

Owen

Rated 5 out of 5 stars

Have used c&m several times

Have used c&m several times. Always been very good, finding quality jobs and looking out for my interests.

August 27, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's brilliant to hear - thanks so much, Jason.

Owen

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Rated 3 out of 5 stars

just doing a job

I found that all info provided before the interview was good but once i got the job i was left to it to figure it out for myself.
I didn’t find them very enthusiastic just seemed a bit robotic and not personalised.

July 29, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi, thanks for the feedback. Once we place a candidate in a role, it's our policy to check in with them after the first few days to make sure that everything's going ok, and then we leave them to settle into the role. I'm sorry to hear that you wanted some more information though, so if you can send me a message at owen@candm.co.uk, I'd be happy to help. Thanks.

Owen

Rated 5 out of 5 stars

It was amazing dealing with Amy

It was amazing dealing with Amy, she was so professional and a great help with find me the perfect position...HUGE thanks Amy and well done xx

September 5, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much - we really appreciate this feedback.

Owen

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Rated 5 out of 5 stars

Rachel has been absolutely amazing and…

Rachel has been absolutely amazing and nothing has been any trouble.. she has made sure that I've found the best job for me

September 12, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's wonderful - thanks Hayley!

Owen

Rated 5 out of 5 stars

Travel is back!!

I can not THANK Duncan enough for his help and assistance in helping me to get back into the industry which is close to my heart; one which has been missing for a few years (with the unprecedented times we have all lived through :-( ).
Honestly I never thought I would go back to travel, but you guys showed me a pathway back and I THANK you HUGELY...we got there in the end eh!! Duncan! :-)

September 3, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Sarah - this is amazing feedback. And welcome back to travel!

Owen

Rated 5 out of 5 stars

My experience with Mark was great..he…

My experience with Mark was great..he is very professional, nice person to talk to , he understandood what I was looking for. He helped get my new Job at FCM. The process went smoothly.

Definitely recommend FCM 👌

July 29, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks Leila!

Owen

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Rated 5 out of 5 stars

Took the time to help you through every…

Took the time to help you through every step of appling and interview process

August 4, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much for taking the time to leave feedback - we really appreciate it.

Owen

Rated 5 out of 5 stars

Got my dream job ....

Lisa always kept me updated. Followed up after interview. Showed genuine excitement when I was offered the job. She is a great asset to C&M.
Working 12 hour say and night shifts it was not easy to get hold of me by phone, so email was the main option used.
Great service and I would recommend them to employers as well as job hunters.

July 16, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks Susan. And congratulations on the role!

Owen

Rated 5 out of 5 stars

Rachel is amazing!

Rachel is amazing! So attentive and committed to her job and finding you one!

Definitely recommend to anyone looking to get back into the travel industry!!

June 30, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks so much for leaving this feedback!

Owen

Rated 5 out of 5 stars

Mark was excellent.

Mark was excellent.
He kept in touch at every point of my interview and hiring process. Called me outside of business hours to see how I was and committed to call when he said he would.
Mark was professional, relatable, charming and made me feel comfortable. All of this combined gave me the confidence to nail the interview and confirm I made the right choice in accepting my offer.
Thanks for your support and working at the speed of light!

June 29, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's brilliant to hear - thanks Vicky!

Owen

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Rated 5 out of 5 stars

Only good things to say about C & M

Only good things to say about C & M, I was contacted promptly by Shannon who immediately put me forward for a couple of roles that seemed to suit my profile and within no time at all I was having an online interview and secured a position with one of those companies. So, many thanks to Shannon who was really great, I would definately contact C & M again in future should I ever need to, full marks to them.

June 28, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Thanks so much, Janet - and congratulations again on the new role.

Owen

Rated 5 out of 5 stars

I was very impressed with Rachel...very…

I was very impressed with Rachel...very attentive & actually listened to my needs, she hit the nail on the head. I will recommend C&M without any hesitation. Thank you

June 18, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

That's fantastic - thanks so much for leaving this, Linda.

Owen

Rated 1 out of 5 stars

No contact

I’ve been trying to contact C&M Travel Recruitment in my job hunt. I’ve applied for a job on LinkedIn, had one contact on LinkedIn who did message me back but I haven’t been able to get in touch since. I’ve seen other jobs on their site that I’d be interested in and requested a call back on the website and uploaded my CV but absolutely no contact. Maybe my CVs not good enough for them to work with me but some contact and feedback goes a long way!

June 17, 2022
Unprompted review
C&M Travel Recruitment logo

Reply from C&M Travel Recruitment

Hi, thanks for leaving this feedback. I'm very sorry that no-one has been in contact with you, but due to the very high level of applications that we're currently receiving, it's not possible for us to respond to all applicants. I'm happy to talk about this further though - can you please send some more details to me at owen@candm.co.uk? Thanks

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