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InstantCool Reviews 602

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TrustScore 1.5 out of 5

1.6

Air Conditioning Store
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Company details

  1. Air Conditioning Store

Written by the company

Refroidissez vous pendant les chaleurs avec les appareils InstantCool ! Payez en 3 fois sans frais ou à la livraison. Livraison 48h et testez gratuitement pendant 30 jours vos climatiseurs.

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1.6

Bad

TrustScore 1.5 out of 5

602 reviews

5-star
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1-star

Replied to 39% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

No reaction on phone/email to return product

UPDATE!!! The Seller has replied below that they want to help but is still not responding to any of my attempts to get in touch after their reply below. They have not reached out and they are not responding to anything so PLEASE DO NOT BUY AT THIS SHOP!

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I am trying to return my AirGo as I am not satisfied with the quality of the product and it's sold with '30 day try for free'. It only works as airFlow, not as Airconditioner - I am well within the 30 days but not one of my calls is answered and there is no reply to my emails! Not impressed so far. Willing to adjust my review if the customer service actually replies and handles my request/return!

August 22, 2025
Unprompted review
InstantCool logo

Reply from InstantCool

Dear Sir, Madam,

We are truly sorry to hear about your experience with our product and with reaching our customer service team. This is not the standard we want to deliver, and we sincerely apologize for the inconvenience caused.
We understand your frustration and will do our best to resolve this quickly. Could you please provide us with your order number and preferred contact details so we can arrange your return within the 30-day trial period ?

Thank you for your patience, and we appreciate the opportunity to make this right.

Best
InstantCool Customer Service

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Rated 1 out of 5 stars

Warning: InstantCool.net – Paid but No Delivery, No Response

On 8 August 2025, I ordered:
• Lot of 2 Instachill MAX
• Lot of 3 replacement filters

Total paid: €499.80 via Mastercard through Stripe.
Promised delivery: 24–48 hours.
Reality: No delivery, no shipping confirmation, no response to calls, chat messages, or emails
I have now:
• Sent a formal legal demand (“mise en demeure”)
• Prepared complaints to the French consumer protection authority (DGCCRF) and the European Consumer Centre

Reviews from other customers show a similar pattern: payment taken, no delivery, no communication.
My advice: avoid this seller and check reviews before ordering!

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

Since June 19th

Since June 19th, I have been trying to obtain a refund for an A/C unit that was never delivered. The company claims they cannot locate the parcel, which is why they haven't processed the refund. Despite their promises of delivery within a few days, it has now been over three months, and I am still waiting for my refund. They keep changing the customer service email address and continuously postpone the refund process. This is extremely unprofessional.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

The product never arrived, money gone

The product never arrived, i have not been able to reach anyone, not by email, not by phone or chat. I want a refund, but was basically robbed

July 25, 2025
Unprompted review
InstantCool logo

Reply from InstantCool

Hello,

We are truly sorry to hear about your experience and understand how frustrating this must be.

Please know that your situation is very important to us. To help you as quickly as possible, kindly provide us with your order number and any relevant details via private message or email. We are committed to investigating your case and processing your refund promptly.

Thank you for your patience and understanding. We apologize for any inconvenience caused and look forward to resolving this for you.

Best regards,
InstantCool Customer Service Team

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Rated 1 out of 5 stars

This is s total scam

This is s total scam, the machine blows just air without cooling. Never trust online advertising. I will see how the refund process will work

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed – avoid this product and website

I'm not happy at all with this product.

It doesn't cool down the room, even when adding ice as suggested. I tried calling multiple times and never managed to reach anyone. I've also sent two emails and still haven't received any reply.

Very poor customer service. Bad product, unreliable site. Stay away!

June 24, 2025
Unprompted review
InstantCool logo

Reply from InstantCool

Hi Sir,

We’re truly sorry to hear that the product didn’t meet your expectations and that you've had difficulty reaching our support team — that’s absolutely not the experience we want for our customers.

To clarify: the product you purchased is a mobile air cooler, designed to provide a refreshing airflow in small spaces using evaporative cooling, especially when filled with cold water and ice packs. However, it does not function like a traditional air conditioner with a compressor, and we understand this can be disappointing if expectations were different.

As for the lack of response, we sincerely apologize. Our team has experienced an unusually high volume of requests, but that does not excuse the delay in answering your calls and emails.

We’d like to resolve this for you as quickly as possible.
Please send us your order number to info@instantcool.fr , and we’ll prioritize your request — whether it’s for a return, refund, or further support.

We appreciate your patience and the opportunity to make this right.

Best regards,
InstantCool Team

Rated 1 out of 5 stars

Deeply disappointed – misleading information and poor service

We thought we had ordered a mobile air conditioner, but to my great surprise, it turned out to be just an air cooler. This was absolutely not clearly stated on the website. I feel completely misled – like I was sold false hopes.

I’ve tried to call several times, but there’s never a representative available. Worse still, the call gets disconnected every time. This only adds to the frustration.

I would like to receive a return label via email so I can send this product back as soon as possible. So far, this experience has left me with little confidence in this company

June 24, 2025
Unprompted review
InstantCool logo

Reply from InstantCool

Bonjour,

Nous sommes sincèrement désolés que le produit n’ait pas été à la hauteur de vos attentes.

L’appareil Instachill est bien un climatiseur à refroidissement adiabatique fonctionnant par évaporation à l’aide d’eau froide et de pains de glace, ce qui est précisé sur notre page produit. Il ne s'agit pas d’un climatiseur réfrigérant traditionnel, mais d’une alternative plus économique et écologique.

Concernant votre demande de retour, notre garantie "30 jours satisfait ou remboursé" est bien valable : il suffit de contacter notre service client à l’adresse indiquée dans votre confirmation de commande. Nous vous guiderons pour organiser le retour, conformément à nos conditions (les frais de retour étant effectivement à la charge du client, comme indiqué dans nos CGV).

Nous comprenons votre frustration et restons à votre disposition pour traiter votre demande de remboursement au plus vite.

Cordialement,
Le Service Client InstantCool

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