The frame is great, the bike is surprisingly light and the suspension does its job really well. Although most of the parts are great, the chain broke out of nowhere while riding an asphalt road. Th... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great communication on the delivery and tracking all the way to the door. Building the bike was straightforward and all tool and torque setting easy to find. I had an issue with the rear brake bein... See more
Company replied
I missed the deadline for a sale and when I reached out to Eleni G. from Canyon she managed to offer me the bike at the discounted price. It was within 24 hours of the sale ending (which apparently me... See more
Company replied
I already made 150+km, and this bike feels like "non-electric" enduro... Really easy handling, I was between M and L (185cm), chose M and I do not regret, bike feels great, SLX brakes are godli... See more
Company details
Written by the company
Canyon Bicycles GmbH is a German manufacturer of road, mountain, women's, urban, fitness, triathlon and E-Bikes bikes based in Koblenz.
Contact info
Karl-Tesche-Straße 12 , D-56073, Koblenz, Germany
- +49 (0) 261 94 90 3000
- www.canyon.com
4.5
Excellent
47K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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Greta products and purchasing experience, with few options to customize ….
There is little to none possibilities to customize the products (bikes) in terms of components and/or accessories. For the rest incredible, easy to purchase and great products.
March 26, 2026
Reply from Canyon
Hello Harvey,
thanks for your feedback.
Great to hear you’re happy with the overall experience and our products. We understand your point about customization. That’s valuable input and helps us see where we can improve.
Enjoy your rides!
Cheers,
your Canyon Crew
Great service quick delivery …
Great service quick delivery bike in perfect condition no problems
March 26, 2026
Reply from Canyon
Hi Karl,
Thank you for your review.
We are pleased to hear that you are happy with your new Canyon.
Cheers, your Canyon Crew
Disappointed that even before my new…
Disappointed that even before my new bike arrived an updated model was on sale which was much better value than the one I had ordered. Contacted Canyon but didn’t feel they were interested in resolving the issue. Also I had a couple of small faults on the bike so had to visit a local bike repair shop twice to get them resolved
March 26, 2026
Reply from Canyon
Hi Carl,
Thank you for your comment. Please feel free to contact us directly if you need anything.
Best regards,
Canyon Team
Canyon bike delivery mode
Yes, I received my Canyon via "collect and ride." I had my bike delivered to your partner, "SAS ATL CYCLES FREPILLON."
After confirmation that my bike had arrived safely at your partner's location, I received a call just three days later to pick it up. The welcome was excellent, with a detailed presentation and explanation.
I recommend this "collect and ride" delivery method for those who don't necessarily have the time or skills to assemble this superb Canyon. I also recommend your partner, ATP Cycles Frepillon.
March 13, 2026
Unprompted review
It is a really great bike
It is a really great bike. The size is correct and the website was easy to navigate. My shoe return was painless. One thing I would change. There are stickers on the bike that cannot be removed easily. Now I have a $5,000 bike with half torn stickers. Spend whatever it takes to make removing them seamless and keeps your bikes looking tight.
March 26, 2026
Reply from Canyon
Hi Gregory,
Thank you for your review.
We're very glad to hear that the process went so smoothly. We want to get you out and riding as quickly as possible.
I know how you feel, I like a clean look as well. However, many of the stickers contain safety information and we don't want them to come off accidentally.
Happy Riding!
Cheers,
Your Canyon Crew
Disappointed with a new Canyon bike: worn components
I bought a brand-new bike from Canyon, Roadlite CF 8, but I was disappointed to find worn components on this new bike. I have sent the relevant photos because I want a rapid solution. I was directed to an authorized service partner, but their availability is barely a month away. The last responses from Canyon Global Service Center have not addressed the issue adequately, and I have now been told that the team is too busy.
UPDATE: Global Service Support approved the repair at a local service center within the budget they communicated. After evaluating options, I located a local service center that, within the approved amount, replaced the worn brake pads, confirmed the cassette’s proper operation, and ordered a new seat-tube rubber.
March 24, 2026
Unprompted review
Reply from Canyon
Hello Bogdan,
thanks for sharing your feedback.
We’re sorry to hear that your new Roadlite CF 8 arrived with worn components and that the follow-up support hasn’t provided a satisfactory solution so far. We understand how frustrating this is, especially when you’re expecting a quick resolution.
You’ll receive a data request via Trustpilot shortly. Please respond to it so we can review your case in detail.
Cheers,
your Canyon Crew
Reply from Canyon
Hi Ashley,
Thank you for your review.
We're stoked that you love your new bike! Happy Riding!
Cheers,
Your Canyon Crew
Canyon Grizl 2XS - Lavender Gelato
This was my first Canyon purchase and everything was streamlined and simplified. The ordering process took all of the guess work out of sizing with extremely easy measuring instructions. The ordering was also very easy. Surprisingly, the assembly actually came with excellent, detailed instructions with each part of the bike showing you the specific torque to apply from precise fit. The provided torque wrench was cheap but otherwise effective. Certainly much better for those out there who don't own a torque wrench and dont want to spend $75 on a wrench the may rarely ever use passed this assembly. Upon assembly this bike rides amazingly well, its light, reactive, corners great and really is a ton of fun to ride! It makes you want to get out and ride even more. I was a bit sketchy on purchasing a bike online but this, most certainly, changed my mind and made me a believer.
March 7, 2026
Reply from Canyon
Hi Paul,
Thank you so much for the detailed post.
It means a lot that you took the time to tell us your story and help future customers at the same time. Our aim is to get you out on the best bike as quickly as possible. We truly love our bikes and we're happy to have you on the team.
Happy Riding!
Cheers,
Your Canyon Crew
Great packaging and fast shipping
Great packaging and fast shipping. Easy assembly instructions and operating manual.
On the minus side, thought I was getting a 2025 model but it is a 2024.
March 25, 2026
Reply from Canyon
Hi Roy,
Thank you for your review.
We take a lot of pride in getting the bike to you as quickly and securely as possible. We try to keep the assembly as simple as we can so you can ride right away.
The good news is there was no model change for your bike between 2024 and 2025. The only difference may have been the paint colors. You have all the latest tech on your bike.
Happy Riding!
Cheers,
Your Canyon Crew
Helpful website and fast delivery
Helpful website and fast delivery. I got my bike in two days.
March 25, 2026
Reply from Canyon
Hi Jeff,
Thank you for your review.
We're glad to hear everything worked out so well. Enjoy your new bike!
Cheers,
Your Canyon Crew
Great bikes
Great bikes, and great service! They were very responsive, and provided practical advice on my purchase.
March 25, 2026
Reply from Canyon
Hi Kevin,
Thank you for your review.
We're so stoked to hear that our service lived up to the level of our bikes. We are riders too and we don't want to waste any time getting you out on your bike.
Happy Riding!
Cheers,
Your Canyon Crew
Reply from Canyon
Hi Dave,
Thank you for your review.
We're happy to hear that the process went well and your are enjoying your new bike.
Happy Riding!
Cheers,
Your Canyon Crew
My bike arrived with a rear brake issue…
My bike arrived with a rear brake issue (air bubble) but the process to open a ticket/resolve issue was very efficient. Problem solved! (The REI/Service partner tech staff was excellent)
March 25, 2026
Reply from Canyon
Hi Bob,
Thank you for your review.
I'm sorry to hear that some service had to be done before you could enjoy your bike, but glad to see that the resolution was simple and straightforward.
Happy Riding!
Cheers,
Your Canyon Crew
Great customer support!
Carlsbad team was great with deep insight into road bikes size, had look pedals for my shoes/cleats which made my test ride a normal feel, and provided free shipping. Ordered the bike on Monday and it arrived the next day. The assembly process was easy and made a few calls to Carlsbad (Andy). Enjoy riding around PV!!!
March 25, 2026
Reply from Canyon
Hi Glenn,
Thank you for your detailed review.
We love getting riders on amazing bikes as quickly as possible. Our Demo Center team takes a lot of pride in delivering great service.
Happy Riding!
Cheers,
Your Canyon Crew
Wow experience
I ordered the Canyon Ultimate CFR.
Everything went well and 3 days later it arrived in Switzerland.
The bike is just outstanding.
March 25, 2026
Reply from Canyon
Hello Michael,
thank you for your great feedback.
We’re really happy to hear that you’re enjoying your Ultimate CFR and that delivery to Switzerland went smoothly. Wishing you many beautiful rides and lots of fun with your new Canyon bike.
Cheers,
your Canyon Crew
Good service from the stuff
Good service from the stuff. They were kind and resolved my questions and help me with what I needed.
March 25, 2026
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