The frame is great, the bike is surprisingly light and the suspension does its job really well. Although most of the parts are great, the chain broke out of nowhere while riding an asphalt road. Th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great communication on the delivery and tracking all the way to the door. Building the bike was straightforward and all tool and torque setting easy to find. I had an issue with the rear brake bein... See more
Company replied
I missed the deadline for a sale and when I reached out to Eleni G. from Canyon she managed to offer me the bike at the discounted price. It was within 24 hours of the sale ending (which apparently me... See more
Company replied
I already made 150+km, and this bike feels like "non-electric" enduro... Really easy handling, I was between M and L (185cm), chose M and I do not regret, bike feels great, SLX brakes are godli... See more
Company details
Written by the company
Canyon Bicycles GmbH is a German manufacturer of road, mountain, women's, urban, fitness, triathlon and E-Bikes bikes based in Koblenz.
Contact info
Karl-Tesche-Straße 12 , D-56073, Koblenz, Germany
- +49 (0) 261 94 90 3000
- www.canyon.com
4.5
Excellent
47K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Canyon
Hello,
thank you for your great feedback.
We are happy to hear that everything from the packaging to the assembly worked out perfectly for you. It is our goal to make the start with your new bike as easy as possible.
We wish you many great rides and a lot of fun with your new Canyon bike.
Cheers,
Your Canyon Crew
Service center
Wonderful bike, but worst customer assistance! They took my bike around 5 months…. Just only a cable to change and they returned the bike without checking in all parts. So after 100 km I noticed unstable handlebar because they didn’t fix well all screws on it.
I disappointed about their service center.
March 1, 2026
Unprompted review
Reply from Canyon
Hi Sara,
Thank you for your comment. Please feel free to contact us directly if you need anything.
Best regards,
Canyon Team
Even I could do it
I was amazed I could put the bike together. I am not mechanically inclined, but could still piece it together with the videos and instructions.
March 30, 2026
Reply from Canyon
Hi Marc,
Thank you for your review.
We're happy to hear that the assembly was a breeze. Our goal is to get you riding as quickly as possible. Enjoy your new bike!
Cheers,
Your Canyon Crew
Good experience
Easy process, came on time, clear what was happening next, got everything in good condition
March 30, 2026
Reply from Canyon
Hi Mica,
Thank you for the review.
We're very glad to hear that the whole experience went so well. We want to get you out there setting personal bests as soon as possible.
Happy Riding!
Cheers,
Your Canyon Crew
No issues with Canyon or the bike
No issues with Canyon or the bike, delivery company a bit iffy mind. Selection to change delivery date, which I used, this was ignored 🤷🏻
March 29, 2026
Reply from Canyon
Hi Paul,
Thank you for your review. We are pleased to hear you are happy with your new Canyon. We hope you enjoy the ride.
Cheers, your Canyon Crew
Delivery was really quick and I was…
Delivery was really quick and I was kept well informed. The bike itself is a dream.
March 29, 2026
Reply from Canyon
Hi Elizabeth,
Thank you for your review.
We are happy to hear you are pleased with your new Canyon. Enjoy the ride!
Cheers, your Canyon Crew
Pretty satisfied
Pretty satisfied, would’ve given it five stars but shifter batteries were dead on arrival.
March 28, 2026
Reply from Canyon
Hi Ken,
Thank you for your review.
I'm sorry to hear that the shifter batteries were not working on your new bike. They can go into a "deep sleep" when not used for a prolonged period of time. If you haven't already, please reach out to us so that we can assist you - https://www.canyon.com/en-us/contact/
Cheers,
Your Canyon Crew
Reply from Canyon
Hello Bernhard,
thanks for the 5-star rating.
Great to hear that you are happy with our service. Enjoy the rides on your new Canyon bike!
Cheers,
Your Canyon Crew
Reply from Canyon
Hallo Sven,
vielen Dank für deine positive Bewertung hier bei Trustpilot.
Es freut uns riesig, dass du so zufrieden bist. Wir wünschen dir viele schöne Touren mit deinem neuen Canyon Bike.
Viele Grüße,
deine Canyon Crew
Extremely efficient fast and…
Extremely efficient fast and outstanding service. Love it ! Best bike I’ve ever owned and I’ve had a few :)
March 12, 2026
Reply from Canyon
Hi Mark,
Thank you so much for your review and the kind words!
We truly enjoy hearing that the entire experience went so well. We wish your many great rides and personal bests ahead!
Cheers,
Your Canyon Crew
Reply from Canyon
Hi Pedro,
Thank you for the review.
We hope you are enjoying your new Canyon. Happy Riding!
Cheers,
Your Canyon Crew
Canyon Bikes are AMAZING!
I am the kind of person that needs to test ride before I buy, especially such an expensive item. We went to you showroom in Carlsbad and I was able to test ride and loved the bike! I purchased the GRIZL:ONfly C9. I had tried others before trying the Canyon (Specialized, Santa Cruz, and Cervelo). The quality of the components on the bike are similar to bikes thousand of dollars more expensive. I love the front shock and cool seat post. Adam talked me through some to the assembly things that might be problematic which was very helpful. The bike arrived quickly and in perfect condition. Adam gave me his Canyon email and he promptly answered any questions I had. I am new to eBikes and find them a game changer since I am now 65 with 75 year old knees! I named the bike Celeste because she is heavenly!
February 24, 2026
Reply from Canyon
Hi Donna,
Thank you so much for detailed and heartfelt review.
We truly love stories like this. Being part of a larger community is what makes cycling great. I'm happy to hear that Adam made the process so much better for you.
Wishing you and Celeste many many happy rides!
Cheers,
Your Canyon Crew
Fantastic experience
Fantastic experience from ordering to delivery to REI to putting the CF Dude 8 together. The build quality and parts are top notch. The bike is thoroughly enjoyable to ride. Highly recommend Canyon!
March 27, 2026
Reply from Canyon
Hi Jeff,
Thank you for your review.
We're glad to hear that the whole process went so smoothly. As fellow riders we want to get you out and enjoying the trails ask quickly as possible.
Happy Riding!
Cheers,
Your Canyon Crew
My overall experience was good
My overall experience was good. The bike had a jammed handlebar either due to incorrect IPU install or by the packager who jammed the handlebar past the IPU stop. I cost me 3 days to haul the bike to the shop and back and then once more for installation. The support did not know that the bike comes with a snake for top tube so I bought one only to find out it came with the bike. They did refund me the purchase price. Lastly, There was no information about Di2. Just a note to charge the device would have been helpful. A quick start guide that includes not just the bike but also covers it’s basic accessories required to ride the bike would have been helpful.
March 27, 2026
Reply from Canyon
Hi Imran,
Thank you for your detailed and thoughtful feedback.
We're sorry to hear that you had a few hiccups along the way, but glad to know that everything was taken care of.
You make some very good points. In an effort to promote sustainability, we try to put as much information as we can on the website to reduce paper usage, but this does lead to some difficulty when getting started with your new Canyon bike.
We hope you are enjoying some great rides!
Cheers,
Your Canyon Crew
So far so good 😀
March 27, 2026
Reply from Canyon
Hi,
Thank you for your review.
We are pleased to hear you are happy with your Canyon.
Cheers, your Canyon Crew
Having previously purchased two road…
Having previously purchased two road bikes and a Time Trial (TT) bike from Canyon, I was a fan of the brand. However, my recent experience with the Pathlite:ON 7 Onfly has been a bitter disappointment. It is clear that quality control and customer service have significantly declined.
Poor Assembly & Safety Issues:
Upon delivery, the battery was already coming loose. After inspecting it myself, I discovered that the battery mounting rail had simply not been tightened at the factory. For a bike at this price point, this is unacceptable and dangerous.
Inflexible Customer Service:
When I contacted Canyon, their only solution was to send me to a partner workshop 45 km away from my home. This workshop is closed on weekends, meaning I would have had to take a day off work just to fix a brand-new, unused bike. I ended up having to perform the repair myself.
Lack of Durability:
After only two rides (barely 75 km), the front mudguard mount already snapped. This is far from the robustness I used to expect from Canyon.
Final Verdict:
Canyon’s reputation is now overshadowed by poor quality control and a service model that is highly inconvenient for the customer. I used to recommend this brand to everyone; I now formally advise against it.
March 3, 2026
Unprompted review
Everything ok
Everything ok, just is confusing having 2 shippments when you buy a bicycle and accesories
March 27, 2026
Reply from Canyon
Hi Othoniel,
Thank you for your review.
We hope you are enjoying your new bike. We try to place the bike and accessories into one box. However, if there is a chance of damaging the bike by including an accessory, we will err on the side of caution and send it separately.
Happy Riding!
Cheers,
Your Canyon Crew
Reply from Canyon
Hi Anna,
Thank you for your review.
We are happy to hear you are pleased with your Canyon!
Cheers, your Canyon Crew
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