CapBeast.com Reviews 

857
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Just echoing many of the same reviews. Placed an order, checked in after a month, and they actually responded that the design had been digitized and would ship the next week. That was six weeks ago.... See more

Rated 1 out of 5 stars

I order 4 custom hats in July. I still haven't received the hats. The company was pretty responsive at first, but they have failed to reply to any of my emails or requests for status since the beginni... See more

Rated 1 out of 5 stars

I placed an order with CapBeast over 7 weeks ago and have yet to receive anything. I was never provided with a tracking number, and despite multiple attempts to contact them—via phone, email, and mes... See more

Rated 5 out of 5 stars

Amazed by the details and the amount of colors supported! I've tried others with nowhere near the same accuracy and quality of stiching! Recommended! Getting them from US to Sweden was a bit of a... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Design your own Custom Hats, Caps and Snapbacks With No Minimums. Check out our deals on custom New Era, Flexfit, Yupoong and more.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

857 reviews

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2.6

All reviews

(857)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall great hats

Overall great hats! a couple of the colors were a little lighter shade than i expected them to be on the stitching, but otherwise better than i had expected! would buy again.

June 6, 2021
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Rated 1 out of 5 stars

Its been more then a month and still no…

Its been more then a month and still no order confirmation, this is dumb!

June 1, 2021
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Reply from CapBeast.com

Hi Luis, I apolagize for the delay. I can see that this issue was resolved by our Customer service team. Have a great day.

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Rated 5 out of 5 stars

THANX STEVE !!

Thanks to Steve i give this s*** hole a 5star that dude has helped me so much thank you again Steve God Bless you YOU DA MAN BRUDDA sheeeit #updatedupdateedits it was found dang package pirate highjacked it

May 31, 2021
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Reply from CapBeast.com

Hi Nilla, I apologize for the delay. Your order was shipped within 2 weeks but shipping carriers are still experiencing some delays due to COVID-19. We are taking measures to get our orders out faster times. I'm glad we could help, have a great day.

Rated 3 out of 5 stars

I just received my hat today

I just received my hat today. The hat itself is good quality. The customer service was great and my emails were answered quickly. The final product wasn’t really what I was expecting. The stitching wasn’t the greatest and the words are slightly slanted.

May 29, 2021
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Reply from CapBeast.com

Hi Mark, I have reached out to you in order to better understand the issue and make this right from your perspective. Have a great day.

Rated 1 out of 5 stars

Couldn’t do basic artwork

Couldn’t do basic artwork. I sent them simple design used by other companies to put on a military command ball cap. They couldn’t do it.

May 26, 2021
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Reply from CapBeast.com

Hi James, I can see that this order was not finalized. We want to make sure that your hat exceeds your expectations. We are happy to work with you to modify the logo so that it will look great. That being said, your logo has some elements in it that are too small to be embroidered.

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Rated 5 out of 5 stars

I'm impressed

I had very low expectation because based on my experiences in past printing services like this are always below my standards. Also website of this platform not looks professional enough but then I decided to give it a try and I was very impressed.

Quality is awesome, it couldn't be better than this. Absolutely amazing job, printing took a little bit longer than I expected but it worth the price and waiting.

10/10 I'll definitely use this service again.

May 24, 2021
Rated 5 out of 5 stars

Very accurate

Very accurate with the logos and good quality in the product overall, I’m very satisfied with my order.

May 24, 2021
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Rated 1 out of 5 stars

NOT A GOOD VENDOR< DONT RECCOMEND USING

I orderd 1 cap for a proposal to my club members to approve and purchase more of these caps, Well the first thing the designer wanted to do was chop up our CLUB LOGO since 2005 and spread it out over the face of the cap which was TOTALLY UNACCECPTABLE. I Cancelled the order and have not seen a refund of $59.95US. WE ARE NOT PLEASED but in turn it could have been worse if I had BLINDLY orderd 29 caps @ $60 a piece which surely would have gotten me an ASS BEATIN.....

May 18, 2021
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Reply from CapBeast.com

Hi Richard, when a logo features small text and it not able to be stitched we offer our customer the option to modify the logo. I can see that you did not want to do this so your order was cancelled and refunded. We have also reached out to you via email so that you have a direct point of contact.

Rated 1 out of 5 stars

19 Months for a refund

I ordered one single custom hat for $53 including shipping in October 2019. After 4 weeks with no update about whether the hat was being made, I reached out to CapBeast for an update. I was told that my order was sitting in “processing” because there were many orders ahead and the embroidery and design departments were busy. After 2 months with no hat, I finally cancelled my order in December 2019.

Over the next 18 months I engaged in a hostile back-and-forth with the company and was regularly ignored and lied to by the company about my order. Over 30 emails and 15 phone conversations were shared between myself and the company regarding the $53 order - the refund was in the hands of the “billing department” for the majority of this 17 months. During my most recent call, I snapped. It took me losing my temper to finally see a result. Today I was finally given a $53 return.

I was warned about this company by a friend but only after I had placed an order. Truly the worst long-term headache of my life. Hands down the worst company of all time.

May 18, 2021
Unprompted review
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Reply from CapBeast.com

Hi Llama, I'm happy to see that this was resolved. Have a great day :)

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Rated 3 out of 5 stars

Colors

The only issue I have is more color choices with the New Era line.

May 14, 2021
Rated 4 out of 5 stars

Not gonna lie I was a little hesitant…

Not gonna lie I was a little hesitant to buy a product from this guys based off of other reviews. However, my experience was great! The hat arrived 3 weeks after I initially ordered it and it looks great! (HEADS UP!! there are a few lines of stitching that connect through the entire design but if you’re not worried about that kind of thing you’ll love the hat) Overall I’m happy with my purchase and will buy another one 🤘

May 14, 2021

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