CapBeast.com Reviews 

857
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Just echoing many of the same reviews. Placed an order, checked in after a month, and they actually responded that the design had been digitized and would ship the next week. That was six weeks ago.... See more

Rated 1 out of 5 stars

I order 4 custom hats in July. I still haven't received the hats. The company was pretty responsive at first, but they have failed to reply to any of my emails or requests for status since the beginni... See more

Rated 1 out of 5 stars

I placed an order with CapBeast over 7 weeks ago and have yet to receive anything. I was never provided with a tracking number, and despite multiple attempts to contact them—via phone, email, and mes... See more

Rated 5 out of 5 stars

Amazed by the details and the amount of colors supported! I've tried others with nowhere near the same accuracy and quality of stiching! Recommended! Getting them from US to Sweden was a bit of a... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Design your own Custom Hats, Caps and Snapbacks With No Minimums. Check out our deals on custom New Era, Flexfit, Yupoong and more.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

857 reviews

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2.6

All reviews

(857)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Distorted image

I ordered a custom hat with a logo. The product does not match the design. Instead of a circle logo, the result was an oval which distorted the whole image.

May 8, 2021
CapBeast.com logo

Reply from CapBeast.com

Hi Kyle, we have reached out to you via email to make this right.

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Rated 3 out of 5 stars

Designed changed to Black on Black for no reason

Ordered a hat and had a logo approved via Email that had black lettering with a white border but for some reason the white border was omitted from the final design with out any notification to me... which made the hat/logo Black on Black.

I reached out to their support email as detailed which they requested pictures. They were provided quickly and in multiple lights. Got a generic response that it'll be looked into which is fine.

Week went by and I made a follow up email for any progress on my ticket/email and got a generic response back that it had not made its way up the line yet.

It has now been nearly a month and still radio silence.

Post Review Additions: Talked with the COO (who was very nice) of Capbeast and has issued a full refund and coupon for the full price of the item I ordered plus free shipping. However this coupon code does not work "This coupon code is not eligible for this order" when I am ordering the same exact item...

Have grown tired of the back and forth in Emails so will be moving on.

April 29, 2021
Unprompted review
CapBeast.com logo

Reply from CapBeast.com

Hi Ryan, we just reached out to you. We trust that everything has now been made right from your perspective.

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Rated 5 out of 5 stars

Amazed by the details and the amount of…

Amazed by the details and the amount of colors supported! I've tried others with nowhere near the same accuracy and quality of stiching!

Recommended!
Getting them from US to Sweden was a bit of a challenge, has nothing to do with CapBeast, just the international shipping that dragged out in time. Love that they do offer the option! I'll be back!

April 27, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and terrible…

Terrible customer service and terrible company. I ordered a hat with my company logo but received a hat with a random logo on it. The order confirmation shows the correct logo, but the actual logo they used is incorrect. I reached out for resolution. At first they said they’d escalate my issue to a higher level but they’ve never contacted me since. Now they continually ignore my emails making it clear that they have no desire to stand by their product. Do not buy anything from Capbeast.

April 24, 2021
Unprompted review
CapBeast.com logo

Reply from CapBeast.com

Update: Hi Jordan, I'm happy to see that we have resolved the issue for you. If there's anything else that we can do kindly let us know. Have a great day.


Rated 3 out of 5 stars

Update* Refund was issued after 2 years.

I was scammed out of $100 dollars and contacted them several times and beat around the bush.

April 22, 2021
Unprompted review
CapBeast.com logo

Reply from CapBeast.com

Hi Mike, I'm happy that we could sort this out for you. Have a great day.

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Rated 5 out of 5 stars

Greatest hat place ive ever found

Really easy to understand although should tell before hand that every piece of the hat that has lettering or whatever. Give a visual of cost for each addition. But arrived within a good time. Fits perfectly. Love everything about it will reccomend to everyone

April 21, 2021
Unprompted review
Rated 1 out of 5 stars

Took my payment before they "reviewed"…

Took my payment before they "reviewed" my design. it was similar to the Tampa Bay Bucs, but it was different for the non-profit Anchor Bay Buccaneers. Then proceeded to give me a hard time about a refund

April 21, 2021
Unprompted review
CapBeast.com logo

Reply from CapBeast.com

Hi William, unfortualtely we are unable to produce Trademarked logos for sports franchises. We apologize for the inconvenience.

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