CapBeast.com Reviews 

My original review was poor as the hat arrived with a different custom logo design than provided and the wrong size. Steve from customer service reached out to me quickly and was very thoughtful and sincere. They credited me back the full amount plus shipping, but I never got around to reordering. Time passed, and today I get home from work to find a package from them on my doorstep. It was the originally designed hat with impeccable quality! They took the initiative and surprised me. Steve is a great guy and totally redeemed the experience.

Update: CapBeast refunded the cost of the hats after seeing this review. I will give them 3 stars instead of 1 for reaching out and solving the problem.

Bought 6 custom hats that cost over $200. They took months to receive and they came out horrible. I requested that they redo them and they refused. I requested that I could send the bad ones back at my expense for replacements, they refused. I requested that I send them back for a refund and once again, they refused. This company is a giant scam. I would advise anyone to order through customink if they're getting custom apparel. I have since used customink and they were much higher quality and on a few embroidery issues, they sent new ones without any hesitation. Capbeast is a complete scam. Stay away.

I was a little hesitant because of the previous reviews. However, I got my hat very quickly with just regular shipping. I loved the way it came out! The only thing I didn't like was the hat itself but that was my choosing. I think I'm going to try a different style next time.

They told me my order would arrive in 6-8 weeks; it arrived in 12. They also got my order wrong and have yet to give me a refund after 3 months of emailing them trying to get my money back. DO NOT ORDER FROM THIS COMPANY!!

Update: It's been 9 MONTHS and still no help or refund from this company, all they do is dick me around in customer service and refuse to help!! DO NOT ORDER FROM THEM!!!

Hat looks nice and I'm excited to wear it around! I'll be recommending CapBeast.

I ordered a custom new era beanie and the product, emblem/logo came out really bad, and I would like to return it and get it remade. The white patch on the backside of the logo also shows, its not hidden between the two layers. This is really shocking.

I have purchased another beanie with the same logo before and it came out great! How then does the second one end up looking so different? How long would it take to get this resolved?

Edit: The day after posting my original review, my issue was resolved. While this is appreciated it should have been that easy going through their actual request process.

That said, and as stated below, the quality of items is amazing as long as you make sure to include precisely what you want in your order.

Original review(1 star):
I have received 5 star products and service in the past. This time the colors were wrong when using the same artwork as before and over a month ago I requested a replacement or refund and have not gotten a decision. I know Covid has slowed things down but this decision should not take over a month.

As a side note the process to reuse digitized artwork without being charged the digitization fee should be more prominent.

It came out better than I imagined it would! Thanks!

The style and color of the hat was great. It feels nice. However the last few areas of stitching (last 7 lines) are broken and messed up. Sadly it makes my logo look bad. It's a shame because I wanted to order more cool color hats. I paid a lot of money for something as simple as the stitch to be messed up.

I ordered a hat in November and it's now February and I still haven't received it. No communication from them unless I email them first and even when they respond its days and days later and half the time they don't even respond to the question I was asking in my initial email.

The hats came out great, but when ordering for a Christmas gift (purchased in October) and receiving in February, it's very poor delivery time.

Hat turned up a week after it dispatched and they even replied to my email. Friend says the embroiderys good on it too :)
Seems to be some issues they had in the past maybe or someone's out to get them. Either way the truth is they ain't scammers belee dat.
Peace.

I ordered a custom hat (using a picture of our family's dog) as a Christmas gift for my brother, only to open the box to see that the company decided to change the color of the image so that the dog's black fur was a light brown, obviously not even close to the image.

I contacted the company about this, and didn't hear back for multiple days, which I assumed was just because of the holidays, but was more a harbinger of the problems to come. When I finally heard back, it was a short "your problem has been escalated for review" email. The situation stayed at that for a few weeks, so I emailed again, only to receive a message saying that there were no updates.

Finally, over a month after the initial email, I sent another message, which was responded to with a message that boiled down to "sorry about your luck, but it was close enough for us, so we're not going to do anything." So now, I guess I'm out 40 dollars because they think light brown is close enough to black.

Between the lack of adequate communication, and the extremely low standard of quality for their products, I would give negative stars if I could.

If I could give no stars I would. I ordered 1 custom bucket hat with a picture and embroidery paid express shipping, still waiting. I have called them 5 times only received one call back saying it's because of COVID reasons f*** outta here with that bs line. It's currently 1/14 and I ordered it on 12/5 for a work secret Santa Christmas present now I am a ass who didn't get anything. Today I got a text from them saying I got put on priority whatever that means.

Edit: 1/18/21 they have reached out in email now and promised a couple things but still waiting on the hat and a couple other things to happen.

Never received my product. Been over 3 months now. Just asked for a refund and they didn't give me the option to get one. Clearly a scam of a website. Reporting them to the FTC/BBB and disputing my transaction with my bank immediately. Don't be fooled by their well-made website and social media presence.

It took a little bit of time but it all worked out for me.b At first I was getting frustrated with the long wait time to have my package delivered but Capbeast reached out to me personally and assured me that everything was going to work out and it did! It took just under 2 months to get it (with covid and the holidays this makes sense) I received my product today and I couldnt be happier with the result!

Ended up buying the cameo cap.it looks freakin cool. Friends love it.

Update: I was contacted and my refund was finally received. Thank you, Francis, who was courteous and helpful.

Original post: I have waited for over a YEAR for a return. I originally ordered some caps for my dance team to wear in August of 2019 and they said it would be fulfilled before our performance on October 30th. They never came. I called and they said they would be there the next week, just in time for our next performance on November 21st. Still no hats. I called and called and called and complained and complained and NOTHING. I spent almost $200 AND NEVER SAW HATS OR A RETURN! I’m absolutely floored. They stole my money. Huge scam.

In Oct. of 2019 I ordered a hat from CapBeast with the hope of getting it by last Fall (2019). After a number of attempts to contact the company and replies saying that they were behind or about to start or mine was close to being produced (for well past Christmas) I chose to cancel my order. This was in February of 2020 after many attempts to get my hat produced. I was told that my refund would take 7 to 8 business days. It is now November of 2020 and I've received no refund or no further contact from them except an email about their Black Friday sale today (which is what prompted me to write this). I don't want anyone else to go through this experience.

Edit- After my initial review, my account has been refunded and feel Capbeast is making a great effort to make some good changes and respond to past situations based on their quick want to rectify the situation. Thank you Steve!