Capital Auto Auction Reviews 

The towing company called after 9PM the night before to say that they were coming at 6AM to pick up the vehicle. I asked if they could come at 8AM, as we are not up that early, but that was not an option. The driver showed up at 4AM and parked his tow truck in our cul de sac with the engine running for 2 hours. It was loud, the beeping lights woke up the neighbors, and I was not able to sleep, because I was waiting for the door bell to ring. By 6AM I had enough, I went and had to wake up the driver (because he was sleeping in his truck). I'm not sure why this transaction cannot be done in more "normal" hours of the day!

The driver was patient and good natured, especially when we found a hornet’s nest in the car! All went smoothly after that. Thank you!

The tow truck driver was excellent. He was efficient, quick and knowledgable. My main complaint was the inflexibility of the people that called to schedule the pick up. The vehicle was located in a pool parking lot. The person on the phone wanted a street address even though the lot was located and the intersection of two streets. I found an address for the pool. The tow truck driver had to call because the pool house does not display the address so the pool parking lot at the intersection of the two streets was a much better location rather than the street address.

the follow thru of the Habitat service to take the car

Good directions and totally accommodating.

Jose, The tow truck driver, kept in touch and eventually let me know exactly when he would arrive. He navigated the property perfectly and was kind and helpful doing the paperwork. I was very pleased and grateful.

The process was very easy and the people very cordial.

The communication was very much appreciated. They kept in contact of when they’d be here. Texted to say time frame and we’re here in that time frame. The gentleman who came was courteous and was able to answer questions regarding the title.

Responsive to pickup request. Great communication. Expedient pickup. Arrived early.

Had to wait an hour for tow truck driver to pick up the car.

On time, friendly and professional.

The online process was quick and easy. The tow driver let me know when he would arrive, was on time and very informative. Easy peasy.

Very communicative.
Bing Bang Boom, Done!

Time and service

Driver was great to work with! He contacted to to confirm the pickup time and the process was smooth and fast.

Everything happened as promised--quickly and smoothly.
Thank you

The driver was very polite and accommodating when I had to delay pickup for a short while in order to get back to my house on time.

The whole process was very smooth and efficient.

It ended well for me thanks to Stephanie. She agreed to accept a digital copy of my wife's death certificate along with the paper title and a paper copy of my wife's will as she and I were both named on the car title. Our local public TV and radio stations often ask for car donations. The process was daunting but well detailed and as I no longer need a car I was eager to get rid of the expensive maintenance, registration and insurance. I was pleased to learn of the refunds for unused registration and insurance from my state DMV and car insurance company, respectively. I expect over five hundred dollars combined, a reminder of all the incidentals of car ownership. For a twenty year old currently dead Prius, my dearly departed wife's last car, that's the best deal I could get anywhere.

proceeded like clockwork. everything was explained and all the milestones were quickly accomplished and always at the time that was given by the company

Excellent professionalism and customer service for booking process, for service and staff picking up my Habitat for Humanity vehicle donation.