capitalonetravel.com Reviews 

Scammer not customer service i am getting better from the vendor,,

I booked a hotel through Capital One Travel for last weekend, and when I checked out, I noticed the hotel receipt was $95 less than what Capital One Travel charged me. To make sure I wasn’t mistaken, I called the hotel directly, and they confirmed their price was correct—meaning Capital One Travel overcharged me.

I then called Capital One Travel’s customer service, expecting they’d make things right. Instead, they told me there was nothing they could do because I had already agreed to pay when I booked, even after I provided proof of the hotel’s actual rate. The lack of accountability and support was incredibly frustrating.

I will never use Capital One Travel again. If you value transparency and fair billing, I strongly suggest booking directly with hotels or using another travel site.

I booked a car reservation for my trip to Cleveland and unfortunately needed to return to CA early due to a family emergency. When returning the vehicle 3 days early to Enterprise, I asked about a partial refund due to the emergency and they said I'd need to reach out to Cap One. Long story shorter, I logged a dispute the following day and it's become very complicated since CapOne CS is separate from COT, then you throw Hopper into the mix and who knows how to navigate this matter. I acknowledge it was a non-refundable reservation yet had other merchants be more compassionate when an emergency arose in the past. Certainly won't use COT in the future.

Booked villa in Bellagio through CapOne Travel for Wonderful Italy Casa Elena:
NO communication from host until the day before check-in when after several emails, they requested passport information from our group. Unit was booked months in advance. The day of check-in we made several calls to the host and booking agent - who ultimately put us in touch with the host - to confirm someone would meet us at the villa upon our arrival in 2 hours! We arrived at the villa to find it was a complex with several entrances and the host, again, was unresponsive to calls for directions to the apt. After several text msgs and lots of searching on our own we found the correct entrance but not the rep. We were asking everyone in the area if they were the host for Wonderful Italy with no luck. Sent another text and heard the 'ping' of my text alert with some random guy at the edge of the property with his nose in his phone oblivious to us looking for him. After we directly approached him and asked he confirmed that he could show us the property. He brought us to the door, handed us the keys and promptly left with no overview.
After sunset we learned the thermostat was merely a prop and there was no central heat in the apt. There were instead wall units in the bedrooms which were totally ineffective! We reached out to host again with no help aside to confirm that the units were on (they were). After several requests to have the heat addressed and falling temps the responses stopped from host. Two seniors in our group struggled with health issues after a full night with no heat and the next morning we all packed up to leave. The host then said that someone would come to check the heat. After our checkout we received an email stating that the heat worked fine and we must have turned them down (we didn't) and no amends would be made for our lousy stay.
Book elsewhere.

Never rent a car from SIXT on Capital One Travel.

In September 2025 rented from SIXT trusting that Capital One would not work with them unless they were a reputable company.

My experience was as follows:
1. They refused to rent one of the two reserved cars to my group because the reservation was made under a different name, even though both drivers on the reservation were present with photo ID. Their offered resolution was to check out the cars to us at a new rate, nearly twice the originally reserved rate.
2. They checked out a car to me that had a flat tire.
3. When I returned to the office and reported the flat tire, the SIXT agent checked out a different vehicle to me. Unfortunately, the second vehicle had a parking slip meant to allow me to exit the parking garage (Union Station, Washington DC) but when I got to the gate I found the slip was not validated and it would cost me $16 to exit the garage. The parking attendant at the gate told me that happens all the time.
4. When I returned to the office, the SIXT agent expressed no surprise or regret for the inconvenience, they simply validated the parking slip.
5. When I returned the car at Washington Reagan International Airport, the SIXT agent there looked over the car and told me it was ok. However, 10 days later I received an email from SIXT stating that there was a 10cm scratch on one of the fenders and asking me if I had taken pictures or video to confirm the scratch was present when I checked out the vehicle. I responded that I had not taken pictures or video, but disputed that the damage had occurred while I had the vehicle. Note: the picture they sent of the damage was so poorly lit, it was impossible to see any damage at all, and the time stamp was from several hours after I dropped off the car.
6. SIXT responded a week later stating that I owed them $532.50 for the damage. I responded to SIXT asking them to provide a time stamped photo showing the car without damage in that spot from before my rental period. I have not received a reply as of the writing of this review.
7. At this point, I called Capital One Travel to complain and was told by the agent there that "SIXT does this all the time, and that they didn't recommend renting with SIXT." This came as a surprise to me, as they are partnered with SIXT.
8. I googled SIXT scam, and discovered that there was a class action law suit that was settled by SIXT in May 2025 for 11 million dollars, where SIXT agreed to stop the practice of charging customers for damage without providing reasonable proof the customer was responsible for the damage.

My conclusion is, do not rent from SIXT, ever. And if you choose to use Capital One Travel, please exercise extreme caution, as they do not hold themselves accountable for the service/business practices of their partner companies.

Chris Schafer
SIXT Damage Claim SX- 9076387084-88-800

I had previously paid for a car rental reservation in ATL Airport. When I arrived at the rental car location they informed me that they had no cars. I called COT, and asked if they could get me another car at another rental agency? They replied" we'll refund your money and cancel your reservation". I said no don't cancel my reservation yet. I asked if the reservation would be the same amount as we'll add the car type? He replied no. I asked why not? He said we can find you something else. Long story short, the car rental agent Ms. Kim saw how frustrated I was and came to my rescue. I will never ever, ever, ever use this agency again. PERIOD!!!!

⭐ Review of Capital One Travel – They Ruined My Dream Wedding Week

I trusted Capital One Travel to help me plan the most important week of my life—my dream destination wedding. Instead, they delivered one of the most stressful and disappointing travel experiences I’ve ever had.

I booked a specific room type—the Producers Suite—months in advance. This room was the one thing I truly wanted for my wedding week. But when I arrived, I was given a Director’s Suite instead, which not only wasn’t what I booked, but also cost $600 more than the Director’s Suite I already had reserved separately. Because of their mistake, I lost over $1,000 between room costs and insurance—and still didn’t get the room I selected.

When I tried to resolve it, I was told that according to them I booked the wrong room. But they could provide no proof of this—no contract, no screenshot, no confirmation showing I chose a Director’s Suite. My confirmation clearly says “Suite,” but the resort doesn’t even have a room just called “Suite.” Yet somehow, it was still my fault. I was expected to just “trust” the agent because, in her words, she was always right.

Instead of getting the room I paid for, or even a real apology, I was given a $600 travel credit—which doesn’t come close to the $1,000+ I lost and the emotional stress they caused during what was supposed to be the happiest week of my life.

Capital One Travel ruined a part of my wedding experience that I will never get back. The room I dreamed of spending my wedding week in was taken from me because of their error, and all I got in return was blame, no accountability, and a room I never booked.

Thank you, Capital One Travel, for making my wedding week unforgettable—for all the wrong reasons.

Unfortunately, I had to click the one star instead of no stars for a review. My experience with capital one travel has been nothing less than impossible. There is no customer service. There is no loyalty to customers that have been with the company for 20+ years. I booked travel accommodations through one travel for a trip to California. We tried extensive measures to try and move the reservation to four weeks later and have found that is next to impossible. I am losing all the points that I used to book this trip and the money associated with it.
Do not use capital one travel for any reason. Book directly through The a hotel book directly through airline and stay away from capital one travel.

My flight to San Juan Puerto Rico was changed by Capital One travel after it was booked and they refused to change the flight to one where family members could fly together on the same plane. They also refused to cancel the flight and refund.

Capital One Travel will take your money.

I booked a hotel that was listed as "nonrefundable" on the Capital One Travel site, yet when I called the hotel to ask, they said they would happily allow me to reschedule my dates and transfer the credit. Capital One Travel said I needed to speak with the hotel about this, the hotel said I needed to speak with Hopper which is the third party through which Capital One Travel team booked it, and despite Capital One giving me a confirmation number that matches the numbers for Hopper, they didn't have a listing.

You may see a "better deal" via Capital One, but that is 100% because they are taking money from their customers - the merchants being completely unaware themselves as well.

I wanted to pay for an airline ticket with a virtual card because my physical card was lost. The ticket cost $90. I tried three times to pay with the virtual cards the app generates, but it didn't work. I closed the app, and 5 seconds after I logged back in, the ticket price had increased by $15. This is FRAUD; they're blatantly ripping off customers. I DO NOT RECOMMEND THEM.

Terrible Customer Service. They rebooked my flight with a better layover time after the airline changed my flight to one with a ridiculously short layover. However, I originally booked Main Cabin, but the new flight issued by Capital One said Economy. I called to see if and why they had downgraded my class (same price paid), they could not even locate my flight or information, even though I gave the Capital One Location Number, the Airline Locator Number, and the Hopper Number. After failing to locate any information or providing any answers at all, so-called Customer Service hung up on me. Next time, I'll book directly with the airline. Capital One, with which I've been with for years, has the worst Travel Portal experience and the worst ever customer service. They are not doing Capital One or Capital One customers any favors and are actually doing them a disservice.

They sold us a ticket from KC to Phil with a one hour layover to make an international flight - there is no way especially with the on-time flight for this route at 37% that we would have made our connecting flight. I'm done with Capitol One once I cash in my cancelled flight credits.

Checked into hotel booked through capital one travel - hotel had beg bugs in two rooms we were issued and I have to wait for approval from hotel manager before capital one will give me my money back. Seriously??

booked a flight from Lisbon to New York for October 24th through the Capital One Travel Portal, but the airline (Azores/SATA) unilaterally changed the flight to October 22nd—a date I cannot travel due to being in another country.

When I contacted Capital One for a refund, they told me the airline refused it. But when I reached out to the airline, they told me Capital One had accepted the change on my behalf, making the refund impossible from their end.

Now I’m stuck in the middle with neither party taking responsibility, and Capital One refuses to provide any proof or documentation of their communication with the airline. They keep insisting the change was “automatic” but won’t back it up with any evidence.

Bottom line: I never approved the change, I can’t travel on the new date, and I’m being denied a refund for a flight I can’t take. Capital One Travel is completely unhelpful, opaque, and refuses to take accountability.

Lesson learned: Never book travel through Capital One. If something goes wrong, you’re on your own.

When I purchased my first flight via the Capital One app 8 years ago, I entered my information that included passport info. Since then, whenever I buy a flight, I don’t see my passport info, I only select the names of everyone going on a trip. This system allowed me to buy flights with an expired passport which is RIDICULOUS! If it gave an error at purchase months ago, I would have replaced my passport. Instead, it easily took my $2,500 without a problem and then I was told at the airport (3.5hrs before my flight) I couldn’t check-in due to an expired passport and was advised to fix it the next day and then call to reschedule my flight. I asked if I should stay at the airport and was told no. That I can just call to reschedule. I immediately set an appt to get a passport the next day and when i called Capital One to fix the flight, i was sent to Liberia Airlines who then sent me to British Airways. Then they told me Capital One needs to call them, not me. So here I am, calling Capital One Travel again only to be told, tough luck, if you would have stayed at the airport and called us 3hrs earlier, we’d be able to help you. I nearly lost it! Since I had spent another $3,000 in lodging and tours, I booked a 1-way again via Capital One. Now, I’m being forced to purchase another set of returning flights because since we were “no-shows” to the original flight, our return flights were cancelled. I am so pissed that Capital One can easily take my money and hold no responsibility!!!
Account/Order/Tracking number:
XMFT9O, ZL7WGM, XMEOGV
Money paid to business:
2750.25

HORRIBLE, Pathetic service. Policies, customer service, managers all are absolutely terrible. They should be banned for any business. And reported to BBB

Awful customer service and even more deceptive ticketing. Purchased a first class fare for the same price as AA was offering. Ended up with an economy seat on 2 of the 4 flights. They refused to upgrade the 2 flights even though the price was the same as the direct airline price and the first class cabin was nearly empty. So pretty much they charged me $1056 for the AA first class ticket then pocketed the money they saved by sticking me in economy for 2 flights. Oh well, we have the Amex Platinum as well so we will just get rid of the venture x.

Horrible horrible customer service out of a packed room in India… always loud background and unhelpful customer service. I called multiple times and was basically told to go screw myself. Not worth a few bucks saved, cost me way more in the long run.

This was the first time I used Capital One travel. I rented a car. It immediately charged me $703 and the rental car company was Fox. When we picked up the car I tried to change the date of return they said they couldn't do that because I had pre-paid. The car that Fox gave us had several issues. I did turn it in a day early and Fox issued me a receipt for $603. Capital One says that I don't get the money back. BUYER BEWARE. I would never use those companies again or prepay.