Capium Reviews 

97
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

So far it’s been good especially their support team always there. Only reason for not giving 5 stars is because I haven’t used any other modules other than Payroll.

Rated 5 out of 5 stars

I cannot fault the customer services of Capium. Nothing is ever too much to ask. Been with them for a year and their after sales service is amazing. Thank you

Rated 5 out of 5 stars

We have been using Capium for a number of years now, and are currently in the process of switching over to MTD for income tax. Nick has been a huge help in assisting us with this process and has made... See more

Rated 5 out of 5 stars

I am new Capium user and learning everything from scrach. I am enjoing it a lot. Thanks to amazing support I can solve all my problems quicky and easily. My assingn manager Chandini always resolve my... See more

Company replied

Company details

  1. Accounting Software Company
  2. also in
  3. Accountant
  4. Bookkeeping Service
  5. Payroll Service

Written by the company

Cloud-based Online Integrated Accounting Software for day to day needs of accountants and sme's, allows you to manage corporation tax, accounts production, payroll, bookkeeping, AML, company secretarial and practice management. Inherently Making Tax Digital.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(97)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and service

I have been using Capium for around 7yrs. It took me ages looking for software that was simple enough not to be overwhelming but did what I needed. The support is fantastic, we usually have a reply within 24hrs even if it's to say that my query is being looked into. I would highly recommend Capium.

July 12, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

We have been using Capium for 6years…

We have been using Capium for 6years now and since then, I moved from 6 clients to 80 clients as a part time activity. With the software, my workload increase hasnt been felt. You have everything in one place, can work from anywhere ans any device. I love the multiple module integration. As an expert users I have learned to live of some minor deffect observed and like the fact they are constantly integrating new features.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great Cloud Software

We have been using Capium for about 1 year and we have very been impressed with the software. The support has been great especially from Shaun, he is always helpfully.

We would definitely recommend Capium, as the software is great to use and is continuously updated.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Recommended highly

We have been using Capium for our business for a little over a year now and I'm really impressed with how well their products integrate with each other. It's made managing finances much easier and more efficient. The communication tools are also great - we can easily share documents with clients and keep them in the loop on everything. Overall, I highly recommend Capium to anyone looking for a user-friendly, effective and affordable accounting solution.

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

A Game-Changer for Our Accounting Practice

Capium has transformed our accounting practice and we are confident in the solution it offers for all of our accounting needs.
The platform's range of features has allowed us to streamline our workflow and provide better service to our clients.
Its integration with other accounting software and top-notch security measures make it a must-have for accounting professionals who want to work more efficiently, accurately, and with more confidence.

March 28, 2023
Advertisement
Rated 5 out of 5 stars

Capium has done wonders for us!

We've been using Capium for 3 years now, and they have been great at support and are looking at bringing in a lot of new features shortly!

We've been very impressed with how the Accounts Production/Corp Tax flows between the two - and we also have had a really good experience using their Self-Assessment module.

They are currently looking at bringing in CapiPay for bookkeeping and also a new CapiSign feature which looks good! A lot of time is now being spent on developing their software for the next version of Capium.

I would really recommend them, especially as it is cost-effective, great value for what we pay, and fantastic relationship with management.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent client service

The software is great, but more than that the staff take on feedback and are continuingly improving the software. They are always keen to listen and help. Refreshing change to other software providers.

March 17, 2023
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service who are…

Dreadful customer service who are unwilling and ill-equipped to offer any assistance. Would suggest avoiding this software.

November 8, 2022
Unprompted review
Capium logo

Reply from Capium

Dear Mark,

I'm sorry to hear that you have had issues with our support using our free package platform. Please send us an email at CST@Capium.com to see if we can help and right this wrong.

Advertisement
Rated 1 out of 5 stars

Useless software

Looks good at first glance, the demo's make it out to be very good however, once you commit and pay for the software, it's utterly terrible. The customer service is awful, the software seems incomplete , broken and doesn't flow through to each module smoothly. It's clearly been put together by people in different departments who don't use this software themselves or even test it. It's shockingly bad and glitches every now and then. The bookkeeping is useless on this software, its incredibly slow and complicated. It needs more integrations with other software's as importing data from excel isn't ideal, and is not always accurate as Capium seems to 'lose' data that is imported but doesn't flag up an error. Capium's development appears non existent, as they have been saying for literally years (since 2018) they would improve certain aspects of the software and still have not. Waste of time and money.

September 16, 2022
Unprompted review
Capium logo

Reply from Capium

Hi Chris,

I'm sorry to hear that you have had issues with our software and support. We have direct plans to invest in the
development of our software and we would be more than happy to show you. Please send us an email at CST@Capium.com to see if we can help.

Rated 1 out of 5 stars

Extremely bad experience

Not deserving a star even. Extremely bad experience with support and software in all!

* Support is not available at all times, as other softwares offer. Not convenient if you have issues on weekends and it happens to be a deadline for Payroll submissions;

* Not being able to buy a pack or pay for a new module online, support needs to approve that to actually make a payment, otherwise it gives you an error. If you need it urgently it is your loss (I have tried twice in several months' range);

* Somehow March submissions disappeared without explanation. I did not even raise this to support and did it through another software as the problems with support just became too much;

* Problems with software at convenient times (slowing down and impossible to work or unable to submit during deadlines);

* Got a day-off to do a meeting with Mr Nick Cheyne from support and he decided not to attend and did not reply to emails up until the next few days. Did not give a proper excuse and even if there was one- did not at least give a notice so I request a new one at another time;

* They can just restrict your access at any time if you use the free Bookkeeping and Payroll modules. You will then need to contact support to do back-up as they do that (restricting) if you try to pay;

* Lying about no longer offering free Bookkeeping as there was just enough problems with support already and want to be done with.

There are way better softwares available and cheaper even. Not worth the efforts.

June 2, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look