Capquest Reviews 

1,686
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpfulness and politeness of the staff, noting that agents are understanding, empathetic, and make them feel at ease during stressful situations. Many people found the customer service to be excellent, with staff taking the time to explain options clearly and resolve queries confidently. Reviewers also mention that making payments is often easy and straightforward. However, some people were dissatisfied with the company's contact methods and the nature of their claims. Many customers report receiving communications regarding alleged debts they do not recognize or believe are no longer valid. There are also instances where people struggled to get replies to their inquiries or obtain detailed information about the alleged debts.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their helpfulness, professionalism, and... See more

Customer service

Consumers generally find customer service to be positive, with many reviewers praising agents for being... See more

Payment

Clients share ambiguous opinions on payment, with some reporting no difficulties and easy processing, even... See more

Customer communications

Reviewers express significant frustration with contact methods, reporting persistent and unwanted... See more

Claim

Customers had negative experiences with claim, often reporting that companies attempt to reclaim historical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Making it very easy to access on the telephone. All the steps on how to use the service are clear and concise. No difficulties and payments go through easily

Rated 5 out of 5 stars

With capquest they take their time and are willing to work with you, especially if you're circumstances have changed which mine did, always polite and helpful to me, I've got nothing to say but good t... See more

Rated 5 out of 5 stars

It was so easy to make payments very helpful online and will be paying my debt of each week didn’t think it would be that easy to make payments brilliant

Rated 5 out of 5 stars

Rich was amazing, just want to thank him again for all his support and help. I really appreciate it so much.


Company details

  1. Debt Collecting
  2. Debt Collection Agency

Written by the company

Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(1,686)

88 reviews in the last 12 months

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Rated 1 out of 5 stars

UNETHICAL 100%

DID YOU HEAR ABOUT THE SCOTTISH WINDOW CLEANER UP A LADDER DROPPED 50p.
IT HIT HIM ON THE HEAD !
a joke you may think ,not so these unethical Caledonian tightwads decided that they would in fact refuse to refund the money I paid them to service a debt I didn't own.
When this was proved this bunch of Highland cutpurses refused to refund, blocked my calls ,and called me names.
THEY HAD TO PAY WHEN THE FINANCIAL OMBUDSMAN GRIPPED THEM BY THEIR BAWBAGS.
🏴󠁧󠁢󠁷󠁬󠁳󠁿WALES 1 🏴󠁧󠁢󠁳󠁣󠁴󠁿SCOTLAND 0.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

MINUS 5 SHOULD BE AN OPTION!!

MINUS 5 SHOULD BE AN OPTION!!

i don't know who these people are, but they along with opos need to get a grip!! firstly i have NO IDEA who shop direct are!! secondly i have contacted opos requesting information about this SO CALLED debt and got no conclusive answers, so no closer to actually knowing what on earth you're assuming i am supposed to owe!! i supposedly owe £111.90 but you're willing to accept £22.38??? that to me is a ploy to target weak minded and vulnerable people into paying the small amount just to get you off their back!! stop wasting trees and time. go find something better to do than scamming people out of what ever pennies they have left after the country takes extreme liberties with the cost of everything!!!

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

Never trust this people

Never trust this people! They send me letter I own money from loan never sign, never existed, they are the biggest scam!
Playing with fire! I hand it this information to the police, to investigate.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. I received some emails from Opos claiming I had an unresolved matter. After a couple of months I received a letter to my address saying that I owed £1,309.44 to MBNA. But, they have agreed to settle at £261.89.

I haven’t had an MBNA credit card since 2005! Even if I owed it, it would be statute barred after 7 years, never mind 20.

My credit file does not show this debt, my credit file is clear.

Trying to scare people into paying for things they no longer owe.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Received a email stating you have…

Received a email stating you have passed a ‘Debt’ onto OPOS ltd, You have incorrectly spelt my name, There is no proof of the debt, I.e signed agreement, OPOS are registered in Scotland with the FCA not in England, Until you send me proof of the debt I will be ignoring further correspondence.

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

scam

sent a letter to my mum last week stating that she owed £100 in debt, she recieved another letter today stating that this had now gone up to £1167, and she’s owed it since 2003🤣 she called and asked for statements, and after doing that they said ‘our mistake’ and closed off the payment

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

Take authority

They try to pin a debit on me I did not take out from ((25 years ago)) when I was a student. At the time I could not have gotten credit cards or loans because I didn't have any money and I was just a student with no income. All I had was a cashpoint card I remember it well.

February 6, 2025
Unprompted review
Rated 1 out of 5 stars

This is a SCAM organisation. DO NOT PAY

What they do is they buy super old debts or something crazy like that and try and scare you into paying. You have no requirement to pay for anything, in fact it's just one big scam. DO NOT PAY.

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Called to say I owe a debt, they owe me now

Be wary, probably a scam. Not in my proper name and never had dealings with a company they are claiming to be. I tried to contact them not because I was worried about owing money but concerned someone may have got credit in my name.

Called the number on the reverse of letter held out for 25 minutes before it was picked up.

Regardless, the letter is plain wrong and not sure if the company is regulated. If it is regulated then I will approach the ombudsman to forward a report. I can see it as being damaging towards vulnerable people.

If it transpires it has been done under regulation them will take action to seek compensation for malpractice. Judging by recent reviews and quick Google searches, a rocky road ahead for this company. Stepped on the wrong toes this time.

After getting through claimed it was a balance that was from 21 years ago owing to Littlewoods. It had been passed to numerous agencies and bought by a company arrow global. Arrow global have appointed capquest for collection who work in conjunction with another company called Opos.

Seriously don't know who is responsible for what but this is purely companies speculatively working together to write down non existing or possibly fraudulent debt in the hope that vulnerable people would rather pay a bit to wipe off problems further down the line.

Put into a context my alleged debt from 2004 was a little over £180. They at first offered to write it down to just over £45 if i agreed to pay it. After threatening the ombudsman they offered to remove it altogether.

I decided to decline the offer of writing it down and requested they pay me just over £180 by means of compensation or will raise a formal enquiry with the financial regulators or ombudsman. Naturally I am willing to write this down to just over £40 if they are willing to come to a settlement in the next 14 days. Will see how this goes. Good luck capquest and your partners whoever they are.

January 14, 2025
Unprompted review
Rated 1 out of 5 stars

Total scum

Total scum said I owe a debt that isn't even in my name for a firm I have never had an account with. I have reported them to financial ombudsman.

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

They're buying old statute barred debts hoping to fall lucky with vulnerable people. I've NEVER had a catalogue and yet I'm being hounded by this company and opos .... its an obvious scam as when I do contact them they ask mw to send them photos of my driving licence or passport.... as if I'm going to fall for that!!!

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely a scam

Absolutely a scam. Wouldn’t give me Shop Direct account details so threatened legal action and my apparent 20 year debt is wrote off….. TOTAL SCAM

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

100% SCAM ARTISTS..

100% SCAM ARTISTS... they told.me.i owed barclays a thousand.. they'd accept 260... im sorry, but ive had zero dealings with barclays and they confirmed it wasn't legit. Do NOT believe these scum bags. Any questions, trust your instincts first!

December 30, 2024
Unprompted review

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