Car Accessories Plus Reviews 

282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that purchases often arrive promptly within just a couple of days in perfect condition. Buyers also appreciate the great product quality, authentic items, and the absolute ease of navigating the online ordering systems for various car accessories. Some reviewers were not happy with delivery communication or experienced unexpected shipping delays with their orders involving third-party couriers. A few other people also felt that certain delivered items did not fully meet expectations regarding material thickness or specific design features.

What people talk about most

Product

Consumers find product quality to be exceptional, expressing satisfaction with genuine accessories that fit... See more

Service

Customers had positive experiences with service, highlighting prompt responses and fast delivery times.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Quality

Clients share positive opinions on quality, highlighting excellent products and fantastic service from start... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the online systems are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a full, challenging day with instructions that were reasonably helpful, the most difficulty was with installing the second gate. The instructions need a clear photograph of both gates installe... See more

Rated 5 out of 5 stars

The local Kia dealer said that the mud flaps were not available from Kia for a car that is over 2 years old. I found some on Car Accessories Plus after a Google search. These were genuine mud flaps... See more

Rated 5 out of 5 stars

Easy online ordering system, and product arrived within 24 hours even in the run up to Christmas. Fantastic service and a great quality product. Also, good communication via email when I had a query a... See more

Rated 5 out of 5 stars

I have used Car Accessories Plus before and they continue to impress with good prices, stock, and quick delivery. I needed to replace a pothole damaged 19 inch alloy wheel for my Cupra Leon, and they... See more


Company details

  1. Car Equipment Accessories Store

Written by the company

Car Accessories Plus specializes in providing a wide range of automotive accessories to enhance the functionality, aesthetics, and overall performance of vehicles. At Car Accessories Plus we take pride in maintaining strong partnerships with our 23 reputable manufacturers, ensuring that our customers have access to high-quality, genuine products that fit right the first time. We prides ourselves on our commitment of outstanding customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(282)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Yes, OK, my Mazda wheels arrived in good time, direct from Mazda in Dartford, I think, included TPMS valves & centre caps, so hold fire on ordering extra.

August 9, 2022
Unprompted review
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Rated 1 out of 5 stars

They sent me a dog guard which is…

They sent me a dog guard which is missing all of the fixings, so cannot be used. I contacted them immediately to inform them, they phoned me and said they would send on replacement fittings, which they haven't sent 4 weeks later. They've completely ignored all subsequent messages. I'm over £150 down and going to have to contact my bank for a chargeback, the first time I've ever had to do that. They are an absolute joke.

May 15, 2022
Unprompted review
Rated 4 out of 5 stars

Patrick from France

Bought genuine Ford Puma ST Line still guards cheaper than the main Ford dealer,happy with my purchase super fast delivery and excellent service and promt replies

April 28, 2022
Unprompted review
Rated 2 out of 5 stars

Good product, but very poor customer service

Placed an order on 14th December, received no confirmation so emailed to ask when the order should arrive. Received a prompt reply saying that it should be delivered that week.
After Christmas, it still hadn't replied and I hadn't heard anything. After chasing, I finally received a reply on January 4th saying that the warehouse had been closed so my order hadn't even been dispatched - no apology!
When I asked if at least the delivery could be refunded as compensation for being nearly a month late, I didn't get any reply at all.
Good product, but very poor customer service.

February 22, 2022
Unprompted review
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Rated 5 out of 5 stars

Great service from Jack

Great service from Jack although one part of my order was delayed everything else as delivered as required and Jack kept me up to date with delivery times.Would highly recommend and i will deal with this company again.I do hope that Jack has recovered well from covid

July 19, 2021
Unprompted review
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Rated 5 out of 5 stars

Trying to buy roof bars

Trying to buy roof bars, tried all the usual sites but all out of stock, however the level of communication and willingness to help from this company has been excellent.

July 19, 2021
Unprompted review
Rated 5 out of 5 stars

2nd purchase & they are superb!

I only write reviews when credit is due.
This is the 2nd time I have used this company & I wasn’t disappointed.
The last time I used them was around 6 years ago buying some official Hyundai products. I thought I would give them a go again as they were so good previously.
Their price & delivery costs are the best around.
Again I had next day delivery. I would highly recommend them.
Yes you don’t get all the email responses you would normally get but I the confirmation email from the payment provider & then the delivery updates from parcel force so I am more than happy.

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

Available here

Had available original dealer products that are impossible/out of stock to order at main dealers, and at a lesser price too. In my case official Ford rubber mats, both front and rear, for Ford Focus 2015-2018

Delivery pricing and times reasonable.

Will be first port of call for additional car accessories.

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic car suppliers

Fantastic car suppliers, prompt delivery, very pleased. They also are able to get original dealer products that are impossible to order at main dealers. 10/10 👍👍👍👍

April 18, 2021
Unprompted review
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Rated 4 out of 5 stars

Easy to deal with

Ordered roof bars which arrived promptly bur slightly damaged in transit. They replaced the part quickly with no quibbles. Good communications.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Very Helpful

So, it's a bit strange leaving a 5 star review when I didn't manage to buy the part I need, however Andy could not have been more helpful in pointing me in the right direction so that I can hopefully find the part I am after. He didn't need to bother calling and spending time advising me, but he did and that is more than the help I have had from the dealer or any other company I have contacted. If this is a reflection of caraccessoriesplus's normal customer service then it bodes well for other customers.

November 3, 2020
Unprompted review
Rated 5 out of 5 stars

Original car mats purchase

Ordered some model specific car mats for my Hyundai.

Although there were some initial delays with delivery due to stock issues i personally found the guys here very helpful and they did all they could to get the product to me as quick as possible.

Once arrive i was and still am very happy with them, as described and excellent value for money.

Yes sometimes when you rang they didnt answer first time, but the accessories part of another bit of a larger business sometimes it may take a couple of calls, but again wont drop a star as in my experience they communicated well and were there to help and did.

Would reccommend and will buy again from them

October 22, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered a set of car mats for a Peugeot…

Ordered a set of car mats for a Peugeot 3008, when the delivery arrived it was one mat for a 208. When you ring up no one answers and you are asked to leave a message but no one rings back, also sent an email but no reply. Not happy would not order from these again.

October 14, 2020
Unprompted review
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Rated 4 out of 5 stars

Ignore the bad reviews on here

Ordered a Ford alloy from these guys because of their competitive prices. Ignore all the bad reviews on here these guys are great, you don’t get any confirmation email or dispatch email but if you have any queries with the order just give them a bell, sometimes they don’t answer but just leave them a voicemail and they’ll call you back within 5 minutes. The gentleman explained to me on the phone that They ordered the alloy from Ford but there was a problem with the one ford sent so they were professional enough to order me another one. Overall it took 9 days to arrive from ordering which I think is reasonable

October 7, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered roof bars on Sunday morning, delivered on Wednesday, perfect service. Only suggestion for improvement would be an email when dispatched, so people don't panic and start believing some of the negative reviews!

August 27, 2020
Unprompted review

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