Car Audio Centre Reviews 

1,981
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is very friendly, helpful, and provides exceptional advice regarding audio equipment installation and setup. Consumers are also very happy with the impressive overall product quality, great pricing options, and remarkably quick delivery times across multiple orders. However, some reviewers were not happy with unexpected delivery problems, such as couriers leaving expensive items outside without care or tossing parcels over gates. Some people also noted that certain purchases suffered from frustrating communication delays, unexpected out-of-stock notices, or missing components inside the delivered boxes. A few consumers additionally reported waiting extended periods without receiving proper updates regarding their delayed shipments.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality, excellent... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising extremely fast dispatch times,... See more

Service

Customers had positive experiences with service, frequently highlighting excellent communication, expert... See more

Order

Reviewers express mixed feelings about their order experiences, with many customers praising great prices,... See more

Price

Users describe positive interactions with price, frequently highlighting that they found the best rates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially when I had my first return due to a faulty unit it went swimmingly. When I returned my second damaged unit the circus arrived and e mail and phone calls galore before a single person took ow... See more

Rated 4 out of 5 stars

Excellent service from car audio centre. Order arrived promptly and communication was excellent. Only concern was how the courier delivered item and tossed it over my gate. Fortunately it was well p... See more

Rated 3 out of 5 stars

Snooper SMH-580VW 8" brought this mid feb 26 by end of march i sent it back under warranty, disc failure,with a disc still inside, six weeks later after having to ask for an update they returned a... See more

Rated 3 out of 5 stars

The website recognised that vat shouldn’t be charged to Guernsey residents and at checkout it stated it had been automatically removed. However, it wasn’t removed and I was charged. I queried this and... See more


Company details

  1. Car Stereo Store
  2. Car Accessories Store
  3. Hi-fi shop

Written by the company

Car Audio Centre is the UK's leading car stereo retailer with stores nationwide, stocking over 3000 product lines. Use our Car Stereo fitting accessories finder if you're looking to replace your factory fitted car stereo and don't know where to start. As authorised dealers for all of the car stereo systems, speakers and car equipment on the site, we offer a unique service online and at 5 local stores in the UK. Our friendly, expert advice means that customers come back to Car Audio Centre time and time again. Install a dash cam to benefit from lower car insurance. Dash cams, in car cameras and accident cameras are highly useful to legally support you in the case of defending liability in the event of an incident.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(1,981)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Spoke to Mo who very friendly and…

Spoke to Mo who very friendly and helpful. He had a lot of knowledge about the installation of my radio and what parts are required to succeed in installing in my new vehicle.
The old radio proved not to be easy to exchange so he looked into the necessary parts, arranged the payment process and got them posted the same day.
Excellent service. Thank you.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

In my haste to process an order the stereo i ordered online was actually out of stock, I was contacted and informed of an upgrade unit that was available - difference in cost paid and still had it dispatched out for the following day

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Was a bit weary with some negative…

Was a bit weary with some negative reviews but bought a full set of pioneer speakers. Great speakers and price. I had a problem with the front ones being too small so sent them back. Got the new ones real quick and refund for smaller ones quickly too. Can’t fault them.

June 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Car audio centre males sound dreams…

Car audio centre males sound dreams come true I bought all my equipment from them apart from my Orion hcca and custom box I spent not that much considering the sound o got I bought an in phase amp that powers the Orion hcca perfect I got a stinger 0 gauge wiring kit for 29.99 stinger is a great brand I did want a in phase 4 channel amp but they were out of stock so I got a juice amp for my door speakers for 80 pound in phase components speakers front and rear 80 pound each for a set of component speakers on a budget there great obviously not focal quality but definitely up there in quality I now can here the songs over the bass if you want great service affordable prices and fast delivery from dpd and a company that carers about there customers and passionate about sound systems and very nolegeable then go car audio centre they can even negotiate on a deal over the phone to get you the best deal they even use clear pay for finance even if your credit is crap clear pay will approve anyone just got to make a one payment at the beginning so if you struggling to buy it no problem I'm not leaving a review because I want you to buy I'm leaving a review because I'm a very happy customer many thanks car audio centre wish you was still in Northwood hills my nearest branch is south London now but you use DPD so I get it next day anyway lol

June 1, 2026
Unprompted review
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Rated 4 out of 5 stars

fairly okay

Fairly ok.
Easy to order.
Does EU shipping.
The shipping took a little longer than I expected, but it got to me and everything was in order.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

When i ordered stock showed 4 in…

When i ordered stock showed 4 in stock.a week later i still hadnt received anything,had no contact to say items were out of stock.after 5 days i contacted them to ask where my order was,was told it was expected in later that week,finally arrived about 10 days after ordering.
No communication and false stock levels shown on website.

May 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Great choice online

Great choice online, helps making the purchase so much easier. Offering next day delivery also, for those that need items quickly. Will defo use again. Updated via WhatsApp with courier details. 10/10 . Thanks car audio centre

May 29, 2026
Unprompted review
Rated 3 out of 5 stars

Snooper SMH-580VW 8"

Snooper SMH-580VW 8"
brought this mid feb 26 by end of march i sent it back under warranty, disc failure,with a disc still inside, six weeks later after having to ask for an update they returned a new unit, but not my disc,said unable to remove? wonder how long this one will last! dispite this i do like it, but today i have found a design flaw, the soft rubber like material they make they screen surround out of distorts in the heat causing it to bow away from the side buttons, so a material change is recomended to a harder compound, brought from car audio centre, slow responce from customer service and the fact that they do not know how to remove the disc from the unit i find concerning,

March 30, 2026
Unprompted review

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