Car Chase Heroes Reviews 

6,641
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers had a great experience with this company. Customers consistently highlight the staff for being friendly, helpful, and brilliant instructors, making the overall experience very positive and comfortable. Many people found the events to be exceptionally well-organised, with smooth processes and minimal waiting times, contributing to a memorable and fantastic day. However, some customers also noted issues with the booking process and car availability, with some booked vehicles not being present or swapped. A few other people also felt that organization could be chaotic, leading to long waiting times and sometimes a lack of clear communication. Additionally, a small portion of people experienced problems with specific cars being difficult to drive or having mechanical issues, and a few mentioned negative staff attitudes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many describing them as friendly, helpful, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the actual driving experience... See more

Product

People report ambiguous experiences with the product, with some reviewers expressing disappointment that the... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction and praising... See more

Booking process

Customers had ambiguous experiences with the booking process, with many reporting significant issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from a fantastic drive with Car Chase Heroes at Perranporth Airfield. I chose a US Police Dodge Charger. I was accompanied by Cristian Galehv who was brilliant from start to finish....great... See more

Rated 5 out of 5 stars

Absolutely great afternoon out for my 12 yrs old grandson, well organised and no waiting around for too long. He drove a Ferrari and Lamborgini. Then had 2 high speed laps with a racing driver in VW... See more

Company replied

Rated 5 out of 5 stars

I was a little apprehensive after seeing a couple negative reviews, however after attending today I have to say what a well organised it was. Well sign posted, instructions upon arrival were clear, th... See more

Company replied

Rated 3 out of 5 stars

Both the cars I drove were very difficult to drive .the gt 350 had a gearbox that was very difficult to engage due to a heavy clutch. The Gt 40 would have been impossible for me to drive if the instr... See more

Company replied


Company details

  1. Motorsports Store

Information provided by various external sources

Experience the Thrill! We offer Driving Experience days that get customers driving their on screen automotive heroes around race tracks! From Supercars, Muscle cars, Classic cars and even Trucks, there is something for everyone.


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(6,641)

300 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely loved my day

Absolutely loved my day. great value for money. I though it was amazing how no nonsense it is and the availability to upgrade and add on cars. With a pocket full of money I could and would happily spend the whole day here.

June 14, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to read :-)

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Rated 5 out of 5 stars

Had an experience as a birthday gift…

Had an experience as a birthday gift from my husband and went to Lichfield. Absolutely brilliant morning from start to finish. The facilities were great. A guy told us where to park , there were food and drink facilities and loos. A tent was provided where we could wait in the dry for our turn and it was very well organised. My car was the Ferrari 599 and the instructor was Barry. He was the best !! Gave me clear guidance on the track and made me feel totally relaxed. He encouraged me to put my foot down and I enjoyed it so much I bought extra laps in the car as I didn’t want to get out !! Great experience would deffo do it again. Thanks Barry and the team

June 6, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to read the feedback! That V12!!!

Rated 5 out of 5 stars

Had a 3 car day at your lichfield track…

Had a 3 car day at your lichfield track 07.06.26 absolutely fantastic day, all the staff from the guy on the gate to the lads who take you round were brilliant and the 2 ladies in the cafe were a great laugh, this was brought as a present for my 50th and enjoyed every minute of it thanks all.

June 7, 2026
Unprompted review
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Reply from Car Chase Heroes

This is great to read. We're glad we could make your 50th memorable.

Rated 5 out of 5 stars

What an incredible experience in Litchfield

What an incredible experience from start to finish! The booking process was simple and straightforward, making everything easy to arrange. On the day, the atmosphere was fantastic, with food and drink available throughout, plus an ice cream van which was a nice touch.
The driving experience itself was absolutely brilliant. I got behind the wheel of the Camaro ZL1 Bumblebee, Ariel Atom 3, McLaren 570S GT4, and a Roush Mustang – each car offered something completely different and was an absolute thrill to drive. The instructors were knowledgeable, encouraging, and helped build confidence while making sure everyone had a great time.
A special mention goes to Tony and Paul, who were both fantastic throughout the day. Their enthusiasm, professionalism, and friendly attitude really helped make the experience even more enjoyable.
To top it all off, I finished with a high-speed passenger ride, which was an adrenaline-filled way to end an amazing day.
I even ended up purchasing some additional packages on-site because I was enjoying it so much! Overall, it was a well-organised, exciting, and memorable experience. I would definitely go again and would highly recommend it to anyone who loves fast cars and motorsport.

June 7, 2026
Unprompted review
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Reply from Car Chase Heroes

Love to read this! We're glad you had a great time :-)

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Rated 5 out of 5 stars

I drove a Mercedes amg gts

I drove a Mercedes amg gts. And wow what a car. Thanks Bobby for the great driving tips as we went around the track. Loved it.
The only thing i didnt like was the standing around waiting.

June 6, 2026
Unprompted review
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Reply from Car Chase Heroes

She's a great car! That 4.0L V8 sounds magical.

Rated 5 out of 5 stars

Great Customer Service Thanks to Tomas

Spoke on the phone with Tomas who was brilliant, helped me organise a stag-do and was always very responsive, transparent and kind. Excellent customer service and thank you again Tomas – we are all looking forward to the driving!

May 1, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to read! We just need the groom dressed up as an F1 driver now!

Rated 1 out of 5 stars

A truly miserable experience!

Castle Combe Circuit June 4th 2026.

Administered and operated by Blendini Motorsport of Llandow Wales (on the day of the event all the staff were proudly wearing Blendini Motorsport corporate clothing) and promoted as Car Chase Hero's as a memorable Race track experience, which was memorable for all the wrong reasons!

No customer care, no hospitality no catering nowhere dry or comfortable to sit, disgusting wc cloakroon facilities which should embarrass Castle Combe Circuit management, if there are any?

Had three cars booked and paid for in advance and then sold an additional three cars including a Mclaren which mysteriously was not available due to breaking down, was there a Mclaren actually there I think not as there wasn't a Mclaren in sight anywhere.

Had to wait for over an hour and a half standing in a cold wet drafty garage with 50 - 60 other customers all waiting to be called forward to wait a further 15 minutes, all this to drive just one car for just two laps!

With the waiting time alone, I would have waited standing for over 6-7 hours with no catering or cloakroom facilities and no where to sit in the dry, to drive the 5 cars I had been persuaded to buy and told I would definitely drive.

This turned out to be truly miserable experience, so disappointed in fact close to tears.

The day was planned as a birthday present and looking forward to so much for over two years.

The staff are clearly under instructions to promise and say anything to shut any unhappy customer up.

Just awful awful awful an absolute disgrace and a shambles. Nothing more than a money making machine, every opportunity was taken to sell added laps etc

Carchaseheroes response just a "shrug of the shoulders" it is what it is -tough!

More detail to follow.

Blendini Motorsport: to reply to your response.

You did not at any time offer a refund, do you really think we would have refused a refund, we would willingly accept a refund and there would have been no need for our review.

June 4, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for taking the time to leave your feedback.

Firstly, we would like to clarify that this review appears to relate to a UDrive Cars experience, rather than Car Chase Heroes. Although the businesses are connected behind the scenes, they are separate brands, and we believe this review may have been placed on the incorrect Trustpilot profile.

Regarding the event itself, we are sorry that you felt disappointed with aspects of the day. However, we would like to provide some important context.

Your first drive was not scheduled until 1:00pm, but you arrived at approximately 11:00am. We understand that arriving early can sometimes be helpful, but unfortunately this does not mean we can move a customer ahead of others who have arrived for their allocated times. Doing so would be unfair to other customers who were also booked in for their own scheduled experiences.

With regard to the McLaren, the vehicle was present at the venue. Unfortunately, the windscreen wiper motor developed a fault that morning. As it was raining, we could not safely send a 570 BHP McLaren out on track without working wipers. The vehicle was in the track workshop with a technician attempting to resolve the issue, which is why you may not have seen it in the main paddock area.

You also raised concerns about the facilities. We hire the circuit from Castle Combe, and the catering, toilets, café and general venue facilities are operated by the venue, not by us. That said, we have fed this back to Castle Combe and have made it clear that we would like the café and suitable facilities to be available during our events.

We strongly disagree with the suggestion that your concerns were met with a “shrug of the shoulders.” I was personally the person you spoke with upstairs for nearly an hour — Nicholas, Sales Director — and during that conversation I offered you either a refund or the option to move your experience to another venue free of charge. We believe this was a fair and reasonable solution, especially given the circumstances and the fact that you had arrived significantly earlier than your booked drive time.

We do appreciate that poor weather can make a track day less comfortable, particularly at an outdoor motorsport venue in the UK. This is why customers are sent an email three days prior to the event advising them that they may be outside and should dress appropriately for British weather conditions.

We are sorry that the day did not meet your expectations, especially as it was intended as a birthday experience. However, we do feel our team acted appropriately, safely and fairly on the day, while also offering suitable options to resolve the matter.

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Rated 3 out of 5 stars

It was a mixed day for my experience …

It was a mixed day for my experience at Brands on Friday 22nd May. With a poor start. Luckily the staff in the garages and cars made up for the start.

I had been the previous year to Brands Hatch with Car Chase Heroes, so I was surprised when checking in to be told that the experience would be 2 laps or 4 laps (double distance) when previously it had been 3 or 5 laps (which indeed had been the case just the day before).
I had a number of issues with this;

• the previous year had be 3 or 5 laps for 3 or 6 miles
• the people checking in next to me were given 3 or 5 laps
• this had been a change from the day before which had been run as 3 or 5 laps
• Brands Hatch Indy circuit that the event is run on is 1.2 miles lo g, so 4 laps would be 4.8 miles when I had paid for 6 miles in 5 different vehicles.
• Pay a £50 premium for having the experience at Brands Hatch, so would expect to get the distance paid for.

This unfortunately made a bad start to the experience. Luckily the member of staff organising the desk by the pits, had it amended for myself. But this was not the case for other people being not given the distances they paid for.
This has ultimately made me question whether I would use car chase heroes again or recommend them to friends.

I must say though the staff in the pit areas and the driving instructors for the cars were all brilliant and rescued the day for me, albeit the disorganised start leaving me with a mixed feeling of the day.

May 30, 2026
Unprompted review
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Reply from Car Chase Heroes

I'm sorry your experience wasn't up to standard. If you reach out to nick@carchaseheroes.com with your details we'd be happy to review your footage and put things right.

Rated 4 out of 5 stars

Started with a few issues, but became a fantastic driving experience

It started off as rather a bad experience for several reasons for myself and my father, but we have to give it to them - Nick and the team really turned it around into something fantastic to remember.

It started as that we felt like our expectations weren't managed properly, and we faced issues instantly.

From troubles booking the car, the type of car changing (both when selecting a date and then when we got to the location), further payments on top of what we already paid for (i.e. waiver) and some issues with customer service (as well as extremely hot weather conditions)...we actually initially tried to walk out.

This was a shame as we had paid for my dad to have the experience as a birthday, something he was really looking forward to as a car fanatic.

However, a kind gentleman James asked how we were as we were walking out, and after explaining how we had felt he was adamant to turn things around.

Another staff member Nick sat with us to discuss how we were feeling and tried to understand why we were feeling unimpressed. He then took it upon himself to provide us with a much better experience, which he did successfully.

Alongside Craig and Ed, they were brilliant with my dad. Craig was fantastic and very patient with my father, providing a more comfortable, personalised experience to get used to the car.

Throwing in a couple of surprises, the team turned the day around and we left feeling so impressed.

We were grateful they listened and understand where we were coming from, and even after feedback, they were committed to try and make things better.

Thank you for the fantastic time!

May 26, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for your feedback. It's great to see the team did a great job looking after you and turned the day in to a positive.

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Rated 5 out of 5 stars

Nice one

Amazing cars, that goes without saying and very well organised but easily the best thing were the staff. Doing the same thing in a customer service industry is hard, but all of the staff were friendly and helpful and really engaged with my nervous 10 yr old. Well done guys

May 24, 2026
Unprompted review
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Reply from Car Chase Heroes

Amazing to read :-)

Rated 5 out of 5 stars

Wow!

Check in was smooth and easy, staff members were very helpful. I really enjoyed my driving experience and all of the instructors were fantastic. Would definitely recommend and we will be back! Thank you so much

May 24, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to hear.

Rated 5 out of 5 stars

Something Everyone Should Do

We drove over to Tockwith from Manchester for this and it was a wonderful day! All of the instructors were great, especially with the range of cars on offer. I drove a Ferrari California which wouldn't start at first, but the team had it running again within a couple of minutes. The Ford GT40 was quite the experience, it doesn't need to move out of 3rd gear, so you can purely focus on the experience of driving it. No power steering, no driver aids, just quite raw, loud and fun. Final car was a Lamborghini Superleggera and, my god. Darius instructed me on this and that car is an absolute monster. I've never felt acceleration or breaking power like that before. These experiences are great, and if I had more money I would've booked atleast 10 laps in the Ford or the Lamborghini. A really fun experience with a well trained team around you.

May 18, 2026
Unprompted review
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Reply from Car Chase Heroes

We are really glad you enjoyed! The GT40 can be a challenge with no aids but it looks like you did well! Thank you for your review.

Rated 5 out of 5 stars

A brilliant experience.

From start to finish all the staff we met were excellent at guiding us through the day. It was a great atmosphere at Tockwith and we enjoyed watching the track action when waiting for the cars to be ready for my drive. The instructors I met were brilliant and made sure I had a superb time driving on the track. Thank you.

May 18, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to hear you had a great day :-)

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Rated 5 out of 5 stars

A great day’s driving

Great day, I’ve been wanting to drive a Caterham for 40 years it didn’t disappoint, Mustang GT500 great fun, excellent driving instructors, dodgy music on the boom boxes. Thank you it was a fun day.

May 18, 2026
Unprompted review
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Reply from Car Chase Heroes

We can 100% agree on the cars :-) Dodgy music! .... maybe not so much :-) Thank you for the review

Rated 4 out of 5 stars

Good day out and staff where excellent

I was a bit dubious before arriving at the racetrack due to some of the negative review here on trustpilot but I must say the venue was well organised and drivers were allowed to go pretty quick in the cars, instructors where informative and very polite, trackside staff where great and waiting time between cars was minimal, would definitely recommend this experience and venue, my only gripe is why do you pay £2 for parking this seems crazy just include this in the price unless your going there just to watch & not race, overall all though a good day out.

May 18, 2026
Unprompted review
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Reply from Car Chase Heroes

Thank you for your review. We always try to respond to negative reviews and take criticism on board. We're glad you had a great time and will take the feedback on regarding the parking.

Rated 4 out of 5 stars

Good service

Good service

May 17, 2026
Unprompted review
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Reply from Car Chase Heroes

Great to hear :-)

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