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Rated 1 out of 5 stars

Garbage service garbage vehicles horrible intrest rates dearship will fill out numbers of applications for an approval greatly destroying your credit. I bout a car a month and half later engine explod... See more

Rated 5 out of 5 stars

Highly recommend Anthony from United Autos at Car City Minchinbury. Service and people skills were outstanding, didn’t feel pressured into anything at all whilst we looked around, unlike some “ car sa... See more

Rated 1 out of 5 stars

‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and I come to find out they have sold me a car with finance on it I am now out 12 grand... See more

Rated 1 out of 5 stars

I bought a used peugeot from smile autos whom operate from within car city in minchinbury nsw , before I bought the car the dealer installed a new clutch & I went over a speed bump about 7 wee... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation. Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!


Contact info

1.9

Poor

TrustScore 2 out of 5

531 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This company is doing false advertising…

This company is doing false advertising it's NOT $39 even tho they say no matter your credit score just income matters they shove it your face with your credit past and make you pay a huge down payment not even worth going too if they lie to the public

October 13, 2019
Unprompted review
Car City logo

Reply from Car City

Thank you for your feedback. Car City advertises that customers can lease a vehicle for $39 down if they meet very few requirements. We do not pull credit scores; however, we do look at your credit file for past and present vehicle histories. If the file reflects multiple vehicle repossessions, the leasing company might ask for more than $39 down. An increased down payment would reduce the monthly payment amount, hopefully our customers up for success through the entire 48-month lease.

We'd be happy to discuss your concerns personally and would welcome your call.

Thank you.

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Rated 5 out of 5 stars

The best, hands down!!!!

Ok, I went in on a whim just to see what they had to offer. I tell you this, 1000% glad I did that day. They have been friendly, professional and upfront the whole way through. And the icing on the cake was the fabulous leasing company, Orbit Leasing. I just looked at my Credit rating today and I was nothing, NOTHING but pleased. So the whole experience has been in my opinion, hands down, THE BEST!!!!! And I even got the car I wanted, not one THEY decided was right for my situation. Thanks CARCITY and Orbit Leasing.

August 3, 2019
Unprompted review
Rated 1 out of 5 stars

The ad is 39 dollars down all credit types

The ad is 39 dollars down all credit types but once I applied I was told 2000 down with no explanation of why false advertising

August 3, 2019
Unprompted review
Car City logo

Reply from Car City

Thank you for your feedback. Car City advertises that customers can lease a vehicle for $39 down if they meet very few requirements. We do not pull credit scores; however, we do look at your credit file for past and present vehicle histories. If the file reflects multiple vehicle repossessions, the leasing company might ask for more than $39 down. An increased down payment would reduce the monthly payment amount, hopefully our customers up for success through the entire 48-month lease.

We'd be happy to discuss your concerns personally and would welcome your call.

Thank you.

Rated 3 out of 5 stars

Impala

My car has some tweaks but it gets me and my family where we need to go!

June 6, 2019
Unprompted review
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Rated 5 out of 5 stars

the people are awesome and great

the people are awesome and great. I know they aren't suppose to hold a vehicle, but since I was coming from Houghton, they held the one I wanted. I appreciate this. I have been telling everyone of my friends about the great treatment and service, and it would be great if we could have a Car City up here. I'll even take Barry for the manager, LOL. I just can't say enough. I am very pleased with the vehicle I chose.

April 5, 2019
Unprompted review
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Rated 4 out of 5 stars

Good customer service ALWAYS makes the difference.

I had a great experience with Car City. Steve at the Lansing location treated me with respect, and was very personable and knowledgeable. It was his level of service and attention that swayed my decision to go with Car City. I was working with a couple of other dealerships, but the positive experience I had here made the difference. I only hope the vehicle provides a similar positive experience.

March 25, 2019
Unprompted review
Rated 4 out of 5 stars

Got us approved in good time

Got us approved in good time, but didn’t seem to know what was going no at times. Did not know the reg. Code for handicap plates. So we have to spend 1 1/2 hours getting the right plate for the vehicle. And gas to get it changed. But other that we got a nice vehicle.

March 23, 2019
Unprompted review
Rated 4 out of 5 stars

Good deal on a good car

Good deal on a good car. Not sure of the inspections before sale because while on test drive the Traction Control light came on. After purchase took to a shop to have it recalibrated and to find the left outer tie rod end was bad. Extended warranty covered it. Upon my own inspection the air filter was filthy and the intake hose was not attached to the air filter housing. Whoever car city uses for their before sale maintenance needs to pay attention. I was pulling unfiltered air into the intake, luckily I am mechanically inclined.

March 22, 2019
Unprompted review
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