While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Garbage service garbage vehicles horrible intrest rates dearship will fill out numbers of applications for an approval greatly destroying your credit. I bout a car a month and half later engine explod... See more

Rated 5 out of 5 stars

Highly recommend Anthony from United Autos at Car City Minchinbury. Service and people skills were outstanding, didn’t feel pressured into anything at all whilst we looked around, unlike some “ car sa... See more

Rated 1 out of 5 stars

‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and I come to find out they have sold me a car with finance on it I am now out 12 grand... See more

Rated 1 out of 5 stars

I bought a used peugeot from smile autos whom operate from within car city in minchinbury nsw , before I bought the car the dealer installed a new clutch & I went over a speed bump about 7 wee... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation. Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!


Contact info

1.9

Poor

TrustScore 2 out of 5

531 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Robb was great

Robb was great! He gave clear and full explanations on every aspect of the transaction. Great experience and I would recommend this company to anyone!

March 15, 2019
Unprompted review
Rated 5 out of 5 stars

Satisfied

Very pleased with my experience at CarCity. Would highly recommend them to my friends and family!

March 15, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you Robb 😇

I drove 2 hours to get to Car City in South Bend and shortly after arriving I picked out 3 vehicles and was preapproved for any car on the lot after Robb made a phone call :)
I have never ever in my life bought a vehicle off of the showroom floor until that day! One happy gal here. Love my Ford Edge 💯 I've been with Orbit leasing for 4 years now and just leased for another 4 🤗

March 15, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Review

5 Stars if you got nothing to lose. I had nothing to lose. The Salesman was very professional and the process was incredibly simple.

March 10, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Car city has made a great impact on its…

Car city has made a great impact on its customer service Toni she is a top notch customer service rep what a great job she has provided for orbit leasing my experience with her has been wonderful over the past 12 yrs thanks so much Toni

March 9, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Barry and Will were super and helpful. I’m definitely glad I went back and got another vehicle. Thanks guys!

~Joshua

March 8, 2019
Unprompted review
Rated 4 out of 5 stars

Good place to get a nice vehicle

Good place to get a nice vehicle, of course you end up paying more than the vehicle is worth but that's the price you pay for messing up your credit I guess. Gotta do what you gotta do. Kyle was .y salesman in Portage, MI he was a nice guy and the transaction was quick and pretty easy. They let you pick your car and dont push you at all, one of the best experiance I've had with a car salesman.

March 8, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

A great place to a new vehicle great…

A great place to a new vehicle great staffv Bradon was very helpful aswered all our questions . Iam telling all my friends amd family to go there .We when to the Portage location and They didnt have what we wanted but got it fromthe Grand Rapids loction we when there on Sat and by Monday the car was at Kalamazoo location we love your new SUV Thank u car city for maling our dreams come ture

March 8, 2019
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look