Carefound Home Care Reviews 

15
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Home Health Care Service
  2. Aged Care

Written by the company

Leading provider of hourly home care and live-in care to older people in Cheshire, Nottinghamshire and Yorkshire. Rated Outstanding by the Care Quality Commission in all inspections.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(15)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Highly recommended

CareFound provided respite care for my mum, who has Alzheimer’s, while I was away recently. The care assessment was thorough and reassuring. Even better was the care provided by the person who lived in at my home, providing 24/7 care for my mum. Lucia is a lively and fun person whose care for my mum was compassionate, supportive, and very good for her. I would definitely use this company again and feel happy recommending them.

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding Care Company

I have been in care with different care companies for over three years, and have found Carefound to be the most outstanding company to work with.Their training is brilliant and support is readily available,work load is well balanced Branch Manager and Care manager are amazing and always have time for you.Pay above average and offer travel time which is unheard of ..I am so pleased to be part of this incredible company

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

I have been working for Carefound home… just under 2 years

I have been working for Carefound home care West Bridgford now for just under 2 years. The initial recruitment process and training is thorough but necessary.
From my very first day I have loved working for Care found, everyone is friendly, supportive really caring.
Care found home care believe in progression within and supporting our team with additional training/learning opportunities, which pays off.
Staff support and client care is at the forefront of the company. I would highly recommend it to both friends and family.
Amazing company to work for!

May 25, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding service

Outstanding service from start to finish. I placed a commendation on the local Ripon Facebook page and also on my LinkedIn profile as the over all care and professionalism went far beyond my expectations

September 8, 2020
Unprompted review
Carefound Home Care logo

Reply from Carefound Home Care

Many thanks for providing such positive reviews Steve. Great our team have been able to help.
Best wishes,
Lorna Miles - Registered Branch Manager, Harrogate

Rated 5 out of 5 stars

In fairly difficult circumstances,

In fairly difficult circumstances, I needed to find home care quickly for my father who was terminally ill. I contacted Carefound because of their CQC rating and reviews. I was not disappointed. Their approach is personal and professional; the carers were punctual, polite, adapted quickly to the situation and their attitude was ' what can we do to help'. I am very, very grateful for the service Carefound provides.

August 27, 2019
Unprompted review
Carefound Home Care logo

Reply from Carefound Home Care

Hi Pauline
Thank you very much for taking the time to provide such a positive review. It has been a delight for our team to support your Dad and the feedback means a huge amount to our carers.
Best wishes,
Katie Brennan - Registered Branch Manager, Wilmslow

Rated 5 out of 5 stars

Exceptional care

I have been so grateful for the care and support my parents have gained from Care Found. Their website came across as personal and caring, the 1st phone call I made really reassured me as the receptionist seemed really keen to help and aware how emotional it is trying to get the right care..
I met Lorna with my parents for the initial discussion meeting and was immediately taken by her exceptional communication skills talking with my Dad (who has dementia). She was so kind, friendly and genuine, she is definitely in the right profession!!
The live in carers are superb and have brought piece of mind to me. Nothing has been too much trouble and they have done their absolute best to fit into my folks' lifestyle (even when my parents are slightly unusual in their lack of routines!!). The relief from knowing your loved ones are being looked after from people highly skilled and committed to what they do and who see it as more than just a job, is immeasurable. I can't thank them enough and whole heartedly recommend them.

May 23, 2018
Unprompted review
Rated 5 out of 5 stars

Carefound

We are so pleased to have found and chosen Carefound to care for Mum. The Carefound staff (both the carers and in the office) are professional, efficient, supportive, caring and receptive to suggestions. They are also ready to give advice about issues big and small. Mum has been so much happier since the kind and cheerful carers have been in her life and regards them as friends as much as carers. I can’t speak too highly of Carefound and the help and support they have given Mum and us.

April 25, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

An extremely well run care company

An extremely well run care company. They are professional and efficient, but also very friendly and approachable.
The calibre of their employees reflects the care taken in the selection and training which the company undertakes, which ensures an excellent service.
We feel very lucky to have discovered Carefound when we were searching for a top quality company, and we recommend them without hesitation.

October 3, 2017
Unprompted review
Rated 5 out of 5 stars

I wanted the best care for my Mum Hilda …

I wanted the best care for my Mum Hilda and am so glad I found Carefound. They couldn't do enough for us. They are so professional but at the same time so friendly . Very easy to contact and very approachable. It's so reassuring to me to know that Mum is happy with her carers as due to other family commitments I can't always go every day.
I would recommend them to anyone.
Linda

September 29, 2017
Unprompted review
Rated 5 out of 5 stars

Reassuringly professional.

All staff are reassuringly professional. They are understanding and kind & well trained, with continuing education available and regular supervision ongoing. Communication is clear and easy with management in the office being very accessible & helpful. The result of this company's high standards, which must filter down from Mr Stirk, is that my Mother likes and feels very comfortable with her carers and I, as her daughter, have the utmost faith that their care is client focussed.

September 27, 2017
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look