Vanessa at Careline365 provided an excellent service today. She patiently answered all my questions, clearly explaining how the product works. With next day delivery, we will be up and running within... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Drew was friendly professionally and helpful and my query was sorted out. All of your team are a good professional team and the problem has been resolved. It has been refreshing to deal with a company... See more
Company replied
When l first contacted Careline, l had a complex problem that needed to be resolved. Thankfully Carrie was on the other end of the phone. She had the ability to listen, was knowledgeable and persuasi... See more
Company replied
Ross very helpful. He went through procedure for fall detection thoroughly, which meant that vital bit of info that had been missed before in phone conversations, was covered. Sorted. Thanks Ross
Company replied
Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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full fibre information
Having got an explicit reply to question and when requested in writing there was no hesitation
August 18, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave a review.
We are pleased to hear that you received a clear and direct answer to your question, and that when you requested confirmation in writing, this was provided promptly and without hesitation.
We strive to make our communication as straightforward and transparent as possible, so it's wonderful to know this was reflected in your experience.
Jess
Wayne was extremely helpful this…
Wayne was extremely helpful this morning and our conversation was clear. He is an excellent communicator!
August 27, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that Wayne was extremely helpful and that you found your conversation with him clear and easy to follow. Excellent communication is an important part of the service we strive to provide, so it's wonderful to know Wayne delivered such a positive experience.
We'll be sure to pass your kind words on to Wayne, who will be pleased to receive your recognition.
Jess
My monitor was totally down with no…
My monitor was totally down with no connection to the system but with a short technical chat to the Tec guy Zachary I was able via his instructions to do the job of resetting the unit.
He was aware that I was an an old geezer and showed great patience and understanding talking me step by step through the things that I had to do to rectify the problem and indeed It worked fine. Thanks.
August 25, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your wonderful review.
We're delighted to hear that Zachary was able to help get your monitor back up and running. Technical issues can be frustrating, so it's great to know that his clear instructions, patience, and understanding made the process much easier for you.
We understand that troubleshooting technology can sometimes feel daunting, and we're pleased that Zachary took the time to guide you through each step at a pace that worked for you. It's fantastic to hear that the reset was successful and that everything is now working as it should.
Jess
Helpful and knowlegable
Really helpful when I phoned regarding getting careline for my Mum.
I spoke to Carrie. Really knowledgable about the products and explained everything clearly.
Really helpful that the alarm would be delivered the following day.
Contact form online really easy to complete
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful review.
We're delighted to hear that Carrie was able to help you find the right Careline solution for your mum. It's great to know that she explained everything clearly, provided knowledgeable advice about our products, and made the process easy to understand.
We're also pleased that the next-day delivery option and our simple online contact form helped make arranging the service as convenient as possible.
We'll be sure to pass your kind comments on to Carrie, who will be thrilled to know she made such a positive impression.
Jess
This was not a new problem and in the…
This was not a new problem and in the past it had been brushed under the carpet. In fact if I had spoken with Charlotte at the point of sale I would not have purchased the watch that has been giving us the problems. Charlotte was polite, understanding and helpful and generally a very nice lady who also proved to be very knowledgeable.
Prior to speaking to Charlotte I had threatened to put the watch in the bin now I will probably continue trading with yourselves.
I cannot praise Charlotte enough.
Regards Alan
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share your experience with us, Alan.
We're sorry to hear that this issue had not been resolved to your satisfaction previously, and we appreciate your honesty in bringing this to our attention. However, we're delighted to hear that Charlotte was able to provide the level of service you deserved. Her polite, understanding, and knowledgeable approach clearly had a positive impact, and it's wonderful to know that she took the time to listen to your concerns and help address them.
It's especially rewarding to hear that, following your conversation with Charlotte, your confidence in continuing with our service has been restored. Feedback like yours highlights the difference that dedicated customer care can make.
Jess
New Alarm Box
I needed technical help when setting up a new Alarm Box. Sue was very helpful by giving me clear instructions but most importantly being very patient with me and not making me feel I was a bother to her or was taking too long.
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Sue was able to assist you with setting up your new Alarm Box. Providing clear guidance is important, but it's especially wonderful to know that her patience and understanding helped make the process a positive experience for you.
We understand that setting up new equipment can sometimes feel daunting, and we're pleased that Sue made you feel comfortable and supported throughout, without any pressure or rush.
Jess
From first call gave me all information…
From first call gave me all information about service thoroughly giving all details and answering all my questions the watch was delivered next day beautiful watch and just what I need easy to set up one or two questions I needed to ask assistant and help me through everything so very pleased with everything and totally could recommend it and the service thank you
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you received all the information you needed from your initial call, with your questions answered thoroughly and clearly. It's great to know that your watch arrived the very next day and that you're pleased with both its appearance and ease of setup.
We're also pleased that when you needed some additional assistance, our team was able to guide you through everything and provide the support you required.
Jess
Excellent customer service
I was helped by Drew today when I called Careline365 to check the online forms I had completed had been added to my Mums account, and to add some extra information I didn’t have when initially setting up the account. Drew was friendly, helpful and efficient and I couldn’t be happier with my experience of the service so far, and each member of the team I have spoken to.
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful review.
We're delighted to hear that Drew was able to assist you with updating your mum's account and ensuring all of the information was added correctly. Providing friendly, helpful, and efficient support is something we strive for, so it's great to know that Drew made the process straightforward for you.
We're also pleased to hear that you've had such positive experiences with every member of the team you've spoken to so far. Your feedback means a great deal to us and reassures us that we're delivering the level of service our customers deserve.
Jess
Reply from Careline365
Good Morning,
Thank you for your lovely review.
We're delighted to hear that you received such great customer service. Providing friendly, helpful, and efficient support is always our goal, so it's wonderful to know that your experience reflected this.
Jess
The phone was answered by Drew
The phone was answered by Drew. He was helpful, professional, kind and patient.
I did not have to wait for my call to be answered which is refreshing and unusual!
Thank you Drew! Keep up your excellent work!
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful review.
We're delighted to hear that Drew provided such a helpful, professional, kind, and patient experience. We know how important it is to receive support from someone who takes the time to listen and assist, and we're pleased that Drew was able to do just that.
It's also great to hear that your call was answered so quickly. We strive to provide prompt service alongside excellent customer care, so it's rewarding to know this stood out to you.
Jess
Relentless calls to get a sale,
I filled out a form on Friday evening to see how much this type of alarm would cost. Early Saturday morning I got a call from the sales department, I explained that my husband had been away for 2 weeks and I was not able to talk to him between the time of filling out the form and the sales call.
They called back on Tuesday and left a voice mail that I did not respond to as I am not interested in a company who will not stop calling. Today I have received 3 calls from the call center, these are people who take calls if you are injured, they called at 11am, 12pm and 3pm. I have no equipment so I have no idea why they are calling me. I returned their 3pm call about 1 minute after they called me and they denied it claiming that they could not have called me as they were the call centre and not the sales center, ridiculous how would I have called them back without a number to do so. I am not senile, I run the world from my phone extreemely successfully as an online seller and have done so for many years and I have a brain that works well and can press a button to call someone back! ......
Information has been provided to you as requested this is a genuine company review and I am not likely to remove it. I am sure your company does a good job hence the 5* reviews however that is not close to the experience I had
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience has left you feeling frustrated. We understand how important it is that communications from our team are appropriate, timely and clearly explained.
We would like to look into the concerns you have raised regarding the contact you received from our Sales Team and the calls you believe originated from our monitoring centre. To enable us to carry out a full investigation, we have requested some additional information from you and are currently awaiting your response.
Once we receive this information, we will review the matter thoroughly, including the contact attempts made and the details discussed, so that we can provide you with a full and accurate response.
Jess
Very quick reply and very helpful and…
Very quick reply and very helpful and polite. Explained everything thoroughly and prompt service.
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful review.
We're pleased to hear that you received a quick response and found our team to be helpful, polite, and thorough in explaining everything. We understand how important clear information and prompt service are, and it's great to know that your experience reflected this.
Thank you for choosing Careline365. Should you ever need any further assistance, our team is always here to help.
Jess
Adviser not literate.
Unfortunately, a very important question, clearly written, was not understood.
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to leave your review.
We're sorry to hear about your experience and would like the opportunity to discuss your concerns further. Our team will be in contact with you shortly to gather some additional information and review the matter in more detail.
We appreciate you bringing this to our attention and look forward to speaking with you soon to better understand the situation.
Jess
Conner was really helpful and made…
Conner was really helpful and made things so easy to process
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your lovely review.
We're delighted to hear that Conner was so helpful and made the process easy for you. Providing clear, supportive service and ensuring everything runs smoothly for our customers is something we take great pride in.
We'll be sure to pass your kind comments on to Conner, who I'm sure will be pleased to know that he made such a positive difference to your experience.
Jess
I spoke with Myles this morning
I spoke with Myles this morning. He was very helpful and friendly. I wanted to set up the alarm system for my Mum and I had plenty of questions to ask. I was very pleased with the conversation and set up the alarm system for her. This will be a piece of mind for me.
August 26, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful review.
We're delighted to hear that Myles was able to answer all of your questions and provide such helpful and friendly support while setting up your mum's alarm system. We understand how important it is to feel confident in choosing the right solution for a loved one, and we're pleased that Myles made the process clear and reassuring for you.
It's especially rewarding to know that the service has given you peace of mind, which is exactly what we strive to provide for our customers and their families.
Jess
Melissa was so informative and…
Melissa was so informative and reassuring. Probably the best customer service I have had in a long time. Thank you
August 26, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Melissa provided such informative and reassuring support. Delivering exceptional customer service is something we strive for, so it's wonderful to know that your experience stood out as one of the best you've had in a long time.
We'll be sure to pass your kind words on to Melissa, who will be thrilled to receive your feedback.
Jess
I spoke to Fahad today regarding my…
I spoke to Fahad today regarding my pendant, he was very helpful and kind. Fahad sorted everything out very quickly and put my mind at rest. I would recommend Careline 365 I have been with them for several years and they have never let me down.
August 26, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Fahad was able to assist you with your pendant and provide the reassurance you needed. We'll be sure to pass on your kind words to him, as we know he will appreciate the recognition.
It's especially rewarding to hear that you have been with Careline365 for several years and that we have consistently met your expectations. Providing reliable support and peace of mind to our members is at the heart of what we do.
Jess
General enquiry
Call answered quickly.Advisor was polite,clearly spoken.I was impressed that she wanted to confirm her answer was correct whilst I was on the phone.
August 24, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful review!
We're delighted to hear that your call was answered quickly and that you found our advisor polite and easy to understand. We believe it's important to provide accurate information, so it's especially pleasing to know that you appreciated her taking the time to verify her answer while you were still on the phone.
Providing helpful, reliable, and customer-focused service is something we take great pride in, and we're glad this was reflected in your experience.
Jess
Lack of communication regarding error
I paid for a year but sadly mum passed after 2 months. Careline advised I was not entitled to a refund but could pass the equipment to someone else.
After 3 months I received an email to say my account was overdrawn and to settle immediately. I telephoned Careline. The operator couldn’t understand why I’d been sent the email and promised to “raise a ticket”. I requested confirmation that this had been actioned. No communication received. A week later I received the same email. Again I contacted Careline - no response. This was very upsetting to receive whilst still grieving.
August 18, 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for taking the time to share your experience. Firstly, please accept our sincere condolences for the loss of your mum.
We are very sorry to hear about the distress caused by the communications you received during what must have been an incredibly difficult time. This is certainly not the level of service we aim to provide, and we understand how upsetting it would have been to receive these emails whilst grieving.
In order for us to fully investigate the concerns you've raised regarding your account, the communications received, and the advice provided, we have requested some additional information from you. Once we receive this, we will carry out a thorough review of the matter and look into what happened.
We appreciate your patience and would like to assure you that we take your feedback seriously. We look forward to receiving the requested information so we can investigate this further and provide you with a full response.
Jess
Excellent service
Excellent service. An empathetic lady
Many thanks Peter Irving
August 25, 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your lovely review, Peter.
We're delighted to hear that you received excellent service and felt supported throughout your experience. Providing empathetic, caring support is at the heart of what we do, so it's wonderful to know that our advisor made such a positive impression.
Thank you for choosing Careline365 and for taking the time to share your feedback. We truly appreciate your kind words and support.
Jess
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