Car Giant - London's largest used car dealership  Reviews 

16,663
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 839 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, patient, and genuinely knowledgeable throughout the entire vehicle purchasing journey. Many individuals appreciate the exceptionally smooth and stress-free service, noting that friendly representatives make every single step remarkably straightforward. However, some customers also noted serious problems concerning vehicle reliability, reporting major mechanical faults and engine failures shortly after purchase. A few people experienced poor communication and unhelpful responses from the team when attempting to resolve these unexpected vehicle breakdowns. Reviewers expressed frustration regarding the lack of cooperation and assistance provided during these difficult after-sales situations.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during the car-buying... See more

Service

Customers consistently note positive experiences with service, highlighting professional and helpful staff... See more

Customer service

Customers report positive experiences with customer service, noting that representatives are helpful,... See more

Product

Users describe ambiguous interactions with product, reflecting highly polarized customer experiences. While... See more

User experience

Clients share positive opinions on user_experience, highlighting that the information provided was simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been looked after very well by Stephen Boulter Went to another car place prior and walked out I would give more than five stars Unlike other very approachable and would defiantly recommend cargi... See more

Company replied

Rated 5 out of 5 stars

As soon as we arrived we were welcomed by helpful staff who directed us to the type of car we were looking for. We were served by Stephen who went through all the details of the car we decided upon an... See more

Company replied

Rated 5 out of 5 stars

Dear Nahome Huge thanks for helping us to buy our car. You were patient, honest, and made the whole process easy. We really appreciate the time and effort you put in We couldn’t have done it with... See more

Company replied

Rated 5 out of 5 stars

Car giant has a great selection of cars and they seem like good quality cars. Stephen Boulter was lovely, he was really friendly and professional he answered all questions and showed the cars without... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

With hundreds of cars in stock comprising 36 makes and 280 models, Cargiant offers a huge variety of vehicles. We’re proud to say that since 1977 we’ve sold over 650,000 to customers all over the UK. Daily comparisons of our prices against the UK used car market ensure that you’ll benefit from the lowest possible prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(16,663)

796 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service from start to…

Amazing customer service from start to finish. Smooth process and Mr S Nicholas was very informative and outstanding.

January 24, 2026
Unprompted review
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

A very helpful knowledgeable young man

A very helpful knowledgeable young man,

Nothing was to much trouble and a pleasure to deal with

Thank you

January 24, 2026
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Amir is great

Amir was really helpful today. Fully recommend

January 24, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

The guy Sabin given me a great service…

The guy Sabin given me a great service what a humble guy and knows his job very well thank you.

January 23, 2026
Unprompted review
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Professional and simple exchange

Professional and simple exchange. Everything was handled really well and the agent who helped us Tean was professional and a pleasure to speak with.

January 21, 2026
Unprompted review
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Salesman very helpful

Salesman very helpful, knowledgeable talked me through all the available options

January 18, 2026
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 1 out of 5 stars

I was at Cargiant today

I was at Cargiant today, wanting to buy a new car and trade in my old one, which I bought from Cargiant three months ago in October, for £11,799. The man who valued my car valued it at £9,000 because it had 74,000 miles on it, but it had 71,000. That would be £1,000 less for 1,000 miles😉. I've never seen a car lose almost £4,000 in value in three months. I said it was my fifth car at Cargiant, that I was a regular customer, and if they gave me a good price, I'd buy another car today. But nothing happened. The man didn't seem to care. I understand the company and all that, but let's be honest, the average online valuation for my car is £10,500. I thought they'd take it a bit more seriously with their fifth car, but business is business. This review is based on today's visit; I've given the previous four a 4. Sorry for my English,😞

January 21, 2026
Unprompted review
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Reply from Car Giant - London's largest used car dealership

Hi, we're sorry to hear about your experience. Please email social@cargiant.co.uk with more information so we can look into this.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
Thoroughly professional and personal consideration.

January 20, 2026
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Third time lucky!

This is the 3rd car I have purchased from CarGiant.

We came back here as it is tried and tested and therefore trusted.

The process was quick and efficient and I would definitely recommend them to those looking for a good used car!

December 20, 2025
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review! Congrats on the hat trick!

Rated 5 out of 5 stars

I had exceptional service this morning…

I had exceptional service this morning by by Tiean she could not help me enough without being too pushy.

January 19, 2026
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Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Great experience

Stephen Boulter was fantastic. He was so helpful and provided all information I needed whilst buying my car

January 18, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

Rated 5 out of 5 stars

Irfan Khawaja

I went to car giant today.I Met Irfan Khawaja, he is excellent Dealer , He guides Very well and to find out the car till finalised he is very quick, we recommend him to get excellent service from Car giant.

January 18, 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thank you for leaving us an excellent review!

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