Carpisa Reviews 

I've asked information about a problem i had with a bag, and they answered me immediately telling me they were sorry but they cannot solve it but offering me a discount of 10% on the next order I would make in the future. Thanks

I was advised to get this product during my stay in Napoli. So, I bought it in Shop in mid of August 2022 at VIA DEI MILLE, Via Giosuè Carducci, 71, 80121 Napoli prior to my departure back to Austria. We have checked everything in shop and I even set up my personal code. Meaning, it wasn't damaged by a handling! Recently, I had another trip and used same suitcase. On the way to my travelling destination it worked well with lock, but when I arrived back I couldn't open it, yet I had applied my lock code. I had to go to custom service to ask them to open it with their special keys they use for any different suitcase because I didn't want to break it myself just to open it. Custom staff told me that it's a very bad quality. Even when customer opened it without any damages, just easy, I still can't use it any longer and if I go to any special service in Austria, it will cost me another 100 Euro or so. So, eventually, I used this suitcase 3 times.
So, I have contacted to custom service of Carpisa and after third reminder of mine with my Emails, the women responded to me giving such a stupid and ignorant argument. Here is literally:

"We are sorry for what you report, but we inform you that since the lock has been damaged by handling, it is not covered by any warranty.
Carpisa offers a free after-sales service, as a form of courtesy, subject to availability of spare parts and reparability of the damage.
This assistance is only accessible through our official stores, so we invite you to go to the nearest store in order to receive assistance.
If there aren't any stores in your area, we invite you to contact us again when you'll be near a Carpisa shop in the world.
Do not hesitate to contact us again in case of need.
Best Regards"

It's really very bad, ignorant service and zero responsibility, especially when the correct infos was twisted. I didn't expect it to get it from Italy. I could imagine from China or Bangladesh. She stated that lock was damaged my handling, while it was not.

Regret totally I paid 135 Euro whereas I could get much better quality product in Germany or Austria in outlet which would last for years.

I bought a suitcase in May from Viareggio store as my luggage was damaged by the airport. It is now October & my case is falling to bite

Many thanks to Miss Paola for her kindness and helpfulness in everything. Thank you for the discount and the opportunity to buy another beautiful thing from you. You're wonderful. I am your loyal customer for years and in the future. I wish you much success and long life. A big kiss, your Alexandra

Paola is a a smart professional who was able to manage my problem and solve it very quickly. Super satisfied!

I paid a visit to Carpisa in the Il Leonie showing centre today to purchase 2 suitcases. When I opened the zip to check their suitability I was told by the female attendant 'not to touch!'. We promptly left and purchased elsewhere. Customer service should really get a zero. Very dissapponted.

Great experience!!Mrs. Paola the best assistant help!!thank you

I bought a suitcase and when we land it had a broken wheel, Carpisa shipped me free of charge new wheels.
Thank you

I was able to get a new CARPISA luggage during my vacations at Italy. I am very surprise by the BAD reviews as I have not had any problems so far. I did get an extra set of wheels and hopefully my luggage will hold fine for my next trip. NOTE: my old luggage had a better zippers than this one though.

DO NOT BUY! This company is an absolute scam. They sell you overpriced and poor quality luggage with the a lie that it will have a ten year warranty. When it breaks in two weeks they insist something happened that the warranty doesn’t cover. Oh yeah and their store clerks, a joke for any kind of customer service. Even before I purchased an item, they were following me around acting like I was going to steal something.

The word about this gradually brand must slowly be getting out because Ive noticed many of their stores have closed. I hope this is a warning to any potential buyer that Carpisa is only going to steal your money.

Carpisa promptly replaced me 4 wheels of my trolley which I bought in 2018.

They provided me very good service and assistance solving the issue very shortly.

High quality products and very helpful customer service. Just what I was hoping for when I decided to purchase Carpisa.

They are not able recognize their own model from 2019. They expect me to have the invoice of luggage in order to provide a pair of wheels only. Worst customer service from Bergamo and Roma stores.

I had great experience with their customer service!!!!! Perfect, everything solved quickly!

The most helpful and fast service in the world!

I bought a bag in Bologna. I live in a different country, and when I arrived home, I found that one belt was broken.
Quickly Paola from the service team sent me a new spare part by FEDEX.

I contacted customer service for a problem with a bag and in less than a day they organized the replacement in the shop! fantastic!

Great Customer Service
I purchased a large Caprisa trolley approximately 4 years ago. After breaking the handle I contacted the Carpisa support asking for spare parts. They kindly sent the required spare parts free of charge even though the product was out of warranty.

My suitcase wheels broke and I don't live in Italy. I asked customer service for help and was very well attended. the problem was quickly resolved. I am very satisfied with the service, however, it would be good if the wheels were to use a more durable material, perhaps.

I got a really nice bug trolley on a website from Romania and on my first trip one of the trolley wheel was lost. I contacted the customerservice, and in coupple of days I got new once sended to me. Since we don't have Carpica's stores in Romania, I was really impressed with the fast service I got. The wheel was sent to me free of charge, except the delivery cost.
Paola V was so friendly, quick to reply and helpful! Thanks a lot for all your help Paola!

I bought a lovely looking small bag from the store at Oxford Street, in London. The staff at the store was helpful and polite. Once I unpacked the bag an unpleasant smell came out from the inside of that bag. I left it open in the air for several hours but the terrible smell is still there. Unfortunately I didn't keep the receipt and now I can't return it. Terrible quality. I'm very disappointed....