Carrefour France Reviews 

The online shopping experience has always been deficient, but now during Covid-19 is simply HORRIBLE.

Carrefour charges full amount, however they don't deliver all the products paid for, and they don't refund the extra money charged!

When you complaint, they don't do anything. After 5 calls over 5 weeks, several complaints, nothing happens. NO MONEY IS REFUNDED, NOBODY CONTACTS YOU ABOUT YOUR COMPLAINTS.

1.I ask for their email so I can send my credit card statement to proove no refund has been made, but they don't have an "email"!!!
2. You ask for a supervisor and the say "we can't transfer the call to a supervisor"!!!

ALL DOORS ARE CLOSED WHEN ITS TIME TO GET REFUNDED.

So all they have set up is a way to get your money IN, very easily, but to refund it... Nothing really flows in their system.

I use to order from carrefour very frequently, but this last purchase was so terrible, that ill never gonna do online shopping in carrefour.
They have charged me twice & whenever i asked for the refund their response is system error.

I had cancel my order number 15474325442022 since 12 March 2020. Till today I didn’t get my refund and the order showing inProgress till today. It is my first online experience with Carrefour. It very bad experience and nothing working systemically.

I prefer to use Basmati rice when cooking certain dishes. So I went to the Carrefour Cole Bay branch in Sint Maarten, where I purchased a packet of rice in a "Carrefour" package that was labeled "Basmati" rice but, when cooked, it turned out to be inedible garbage. The taste, texture and smell was no where close to Basmati rice, instead it was some other low grade regular rice.... This is food fraud!!! I don't know whether this deceptive labeling is a practice of the Carrefour chain or, if it's just this particular supermarket in Sint Maarten but, seeing that there are no proper controls on the island, I wouldn't be surprised if the later is the culprit. Anyhow, I will not be shopping there anymore nor, would I recommend them to anyone....Furthermore, most of these ridiculously overpriced items can be found at regular run-down Chinese supermarket for half the price.

Carrefour Online UAE is the worse service I have ever seen.
After 20 days of placing an order, I received "few" of the items. On the tax invoice stated that the other items "mineral water" were "out of stock".
Since I did not receive any email, text message, nor could find any update on my order on their website, I called the call center and was told that the order got cancelled.
Seriously, after 20 days of waiting for the items it simple gets cancelled.I can only imagine how long it is going to take for them to process the refund... I hope i will never need to shop with them again :(

I have ordered through online and it has become 2 weeks, till now I have not received the items

In the second order I have received some items, the other items it's showing will be delivered in within 3 - 4 business days. It's been more than 1 week, I have not received the balance items.

I raised a complaint on the carrefour website, still there's no reply from them. Now never again in future I will order online through carrefour. It's been the worst experience with carrefour

Online orders are very bad in Egypt
They deliver wrong items and then don’t want to come to take
I have been in this for over than 50 days very unprofessional 👎

Extremely lousy delivery service in dubai

Online shopping in Romania: Delivery time is 24-72 hours. Fake info.
When you call to the Customer Department, you will hear that the delivery time is 1-7 days. Fake info.
I have ordered online non food products on April 20th, paid online the order, value Eur 275 . They delivered 3 products from 11 products paid. There is no certain data to deliver the rest of products today, April 30th.

Holy crap i havent gone through the review and ordered through this site and paid already 🤬🤬🤬🤬🤬🤬🤬🤬.. its said to be delevered today now am so confused whether they will giv it or not... what a worst online app and no response frm the customer service

Reading the various reviews it would appear that Carrefour is a scam that deserves a proper police investigation. Myself like many others, placed an online order. Waited, and waited, 10 days later the order never arrived. I called and after 42 minutes waiting I wasted that my order was on its way and was given an Aramex airway bill. Aramex was another scam… Checked the tracking number only to see that in accordance to Aramex website the goods were collected 7 days earlier and were in a store somewhere. Sent 2 emails to Aramex, no response. Called them, spoke to a lady and she told me that the goods are oil priority (??????) and I will get them within 2 days…. well nothing happened. Tried to call Carrefour again, and now the lines tell me that they are Too Busy (probably loaded with complaints) and call back later. Strangely, IKEA delivery toll free number states exactly the same…
Very sad, that the UAE Legal system allows these scam operations to still exist. They take our money and then we enter an endless time wasting exercise to follow up, while being ignored. Surely, it cant be right.

I made an order online and I am supposed to get it within 2-4 working days. After 3 weeks, I have not received it. I kept o calling the customer care but no response, only the voice recording. After one month, I got someone from the customer care, she said that she will make a request to the store and it will be delivered shortly. After 3 days, I called again and the person said the same thing. 3 days again, I got a person from customer care and this time she said that the item I have ordered is out of stock and the item has been cancelled. When? 2 days after I ve made the order!! So I kept waiting my order during one month without any notice of the cancellation and more than that when I called the customer care by twice they said that I will receive it shortly!!. So now I am waiting for the refund (she said 48h but I don't believe that) and then I will buy the item from another store. But never from carrefour online!!!

Scan the fingerprint? Reaaaaaly?
Who the f..k are you, the police surveillance?
Never again to buy from you, scum!

I ordered in Carrefouruae (online) for some relief goods to be delivered to my friend, it was supposed to be delivered 2 weeks after I order but within those two weeks they have charged me twice of the amount I ordered. I informed the bank about the twice deduction (as they have nothing that they can do) and called the customer service number 80073232 many times but only voice recording was the response I get. I emailed my concern but still I got no reply. On the date of delivery they had cancelled the order without my knowledge. After 3 days I only got a refund half of the full amount deducted in my account. If only I knew all about these reviews before. :(

Firstly the order delivery date is minimum of 2 weeks and payment is taken. After waiting for 2 weeks we get delivery with the most basic item like Milk not delivered saying out of stock. This happened for milk order for 3 times in past month. I spoke to customer service and she told that they don't block stock of any item when receiving an order but check the order on the day of delivery as such most of the ordered items run out of stock since the order is placed minimum of 15 days. This is ridiculous logistics and management from reputed group like MAF and Carrefour.

Don't want to give even a single star
My order has not arrived its 3weeks.
On top of it satus shows its cancelled without my knowledge. No refund and one is answering the costomer care survise. Very bad

I ordered my order on March 26th. Still the order not arrived. payment was done by card and i have been charged. i have also paid additional amount for one hour delivery. it almost a month item never arrived. tryed calling their hotline none of the time we can reach the call center. seems its a scam. do not play during this hard time. carreffour uae should return my money.

I ordered from MAF carrefour on April 6th. Not only they deducted my money right away they also informed me after that that my order will be delivered on 18th!!!!! I had to wait for eggs and cheese for two weeks!!!! I said fine an ordered from another place until my order comes but that wasn't the issue!!! the issue is on 14th of April they deducted the same amount multiple times without my permission!!! Because of this app I had to call my bank and block my card knowing that this is the only card I have and we're on quarantine .. It's been 4 days my new card didn't arrive and guess what ur customer service calls me to surprise me that they will give me back my money and I have 100 dirhams voucher!!!! do you think I will trust you again and put my new card details on ur app for 100 dirham????? Are you guys for real???? do you think this is compensation???? Honestly never been this disappointed in my entire life!!!! Shameeeee

bad service, no one reply to the email or messages nor hotline number. If they can't handle the delivery then don't accept.. It's easy for them to take the money but if there's any refund or cancellation you need to wait for a long time!