CreditLink Account Recovery Solutions Reviews 

112
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally polite, understanding, and incredibly helpful when resolving stressful financial situations and disputes. Consumers also deeply appreciate the excellent customer service, noting that supportive advisors take time to listen and arrange manageable payment plans. Some reviewers were not happy with the communication, mentioning that certain representatives could occasionally be rude, dismissive, or difficult to deal with during phone calls. A few other people also felt that contacts regarding debt collection were overly persistent, frustrating, and sometimes involved chasing incorrect balances or wrong individuals.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional and sympathetic approach... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professional, kind, and... See more

Payment

Users describe ambiguous interactions with payment services, experiencing both supportive assistance and... See more

Service

Reviewers highlight positive aspects of service, expressing full satisfaction and praising the helpful staff.... See more

Customer communications

Consumers find contact experiences to be mixed, with some highlighting helpful methods while others report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady who I have just spoke to resolved my situation straight away thank you

Company replied

Rated 4 out of 5 stars

Fantastic people to deal with very polite and understanding 👍

Company replied

Rated 4 out of 5 stars

Thanks Adam for your service. Most of these calls you talk to someone who couldn;t care less. I didn't feel that at all and really appreciate the effort you put into helping me.

Company replied

Rated 5 out of 5 stars

I'm not saying the whole thing has been 5* , because I'm still midway through the debt collection process, but just wanted to say that the WhatsApp message method is so good, relaxing and saves so muc... See more

Company replied


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

CreditLink Account Recovery Solutions Ltd (CARS) is a UK based specialist provider of account recovery and debt resolution services. We work in partnership with creditors across a wide range of sectors to deliver professional, compliant, and effective recovery solutions. We understand that every account represents an individual situation, which is why we focus on clear communication, transparency, and practical repayment options tailored to each circumstance. At CARS, compliance and integrity underpin everything we do. Our experienced team manages accounts in line with regulatory requirements and industry best practice. (CARS) are authorised and regulated by the Financial Conduct Authority FRN 716456


Contact info

3.8

Great

TrustScore 4 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(112)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WILL HARASS YOU CONSTANTLY

This company will constantly harass you by texting and calling even when you have made payments towards the debt. They have zero consideration of individuals whom have mental illness such as bipolar disorder, they push you into a state of depression and anxiety and take zero responsibility for it. I have had since the debt was passed on 5th March 2025 received over 12 texts and had numerous calls after I’ve made a payment towards, harassing people sending text messages everyday isn’t going to get the money to you quicker.

March 5, 2025
Unprompted review
CreditLink Account Recovery Solutions logo

Reply from CreditLink Account Recovery Solutions

Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.

We’re sorry to hear about your experience and we understand your concerns.

We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.

We cannot discuss account details publicly for data protection reasons.

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Rated 1 out of 5 stars

Scam Alert

Beware of this company they are scammers!
Keep contacting me by letter and SMS saying I owe my network provider money when my direct debit is up to date.
Been going on for two years!

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

If i could i will place under 1☆...most…

If i could i will place under 1☆...most disrespectifull company.... they trying to get £64 which ix 10y old and its my mums. Poor guys i should send them mord for Tea and milk....

March 20, 2025
Unprompted review
CreditLink Account Recovery Solutions logo

Reply from CreditLink Account Recovery Solutions

Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.

We’re sorry to hear about your experience and we understand your concerns.

We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.

We cannot discuss account details publicly for data protection reasons.

Rated 1 out of 5 stars

Chasing for made up debt

Chasing for a supposed debt to Thames Water from 2 years ago. I don't owe Thames Water anything and am not the bill payer in my home. So completely made up debt.

Will ignore them and not even call as I don't want them to have my number.

March 20, 2025
Unprompted review
CreditLink Account Recovery Solutions logo

Reply from CreditLink Account Recovery Solutions

Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.

We’re sorry to hear about your experience and we understand your concerns.

We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.

We cannot discuss account details publicly for data protection reasons.

Rated 1 out of 5 stars

Shambles of a company stay clear

Shambles of a company stay clear! Have been constantly messaged and emailed by this company, apparently passed on from somewhere called Jefferson capital? Never heard of or dealt with them but trying to get me to pay over the phone, then being really invasive with questioning about my health. When I asked if they have a copy of the cca I supposed to have entered into, man was still asking about my health situation and my hospital/ doctors appointments. When I repeatedly asked for proof so I know I am speaking to someone legit, they keep saying they will send me proof after admitting they don’t have anything on me. Asked for a transcript of the call but they ‘don’t do that’. What a surprise

March 17, 2025
Unprompted review
CreditLink Account Recovery Solutions logo

Reply from CreditLink Account Recovery Solutions

Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.

We’re sorry to hear about your experience and we understand your concerns.

We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.

We cannot discuss account details publicly for data protection reasons.

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Rated 1 out of 5 stars

They keep sending me emails

They keep sending me emails, asking for £115 for Sky Broadband, even though I’ve already sorted it out with Sky.

December 22, 2024
Unprompted review
CreditLink Account Recovery Solutions logo

Reply from CreditLink Account Recovery Solutions

Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.

We’re sorry to hear about your experience and we understand your concerns.

We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.

We cannot discuss account details publicly for data protection reasons.

Rated 1 out of 5 stars

Rude obnoxious woman called me

Rude obnoxious woman called me. Started off nicely nicely but when I said I was not prepared to confirm details over the phone her attitude changed to aggressive and not a person I wanted to give my time to. Blocked number and I’ll wait on a letter which I’ll reply to on my terms. Hope you read this actually and get some training.

February 7, 2025
Unprompted review
CreditLink Account Recovery Solutions logo

Reply from CreditLink Account Recovery Solutions

Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.

We’re sorry to hear about your experience and we understand your concerns.

We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.

We cannot discuss account details publicly for data protection reasons.

Rated 1 out of 5 stars

Do I have to give a star?

Do I have to give a star? They are not worthy of the one I had to give them. Still chasing me for a debt that was repaid in full last year, despite being shown proof from both myself and the initial company the money was owed to. Absolutely useless. I'm taking my case to the ombudsman.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

CHASING A DEBT I NEVER OWED DUE TO AN…

CHASING A DEBT I NEVER OWED DUE TO AN INSURANCE COMPANY DOING THEMSELFS WOULDNT INSURE ME AT NEW ADDRESS AND CANCELLED POLICY AND THEN INSISTED I PAYED THE CANCELLATION FEES AS THEY CANCELLED IT AND NOW THIS BAFFOONS ARE STILL TRYING TO CHASE ME AND HARRASS ME AND BULLY ME I HAVE ALREADY EXPLAINED MY REASONS AND THEY WONT BACK OFF I HAVE NOW HAD TO START A COURT ACTION AGAINST THEM I HAVE ALREADY SENT MY PROOF IN TO COURT AND ITS COST ME THOUSANDS TO DO SO AND THIS MONEY WONT BE RECOVERABLE

January 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Truly Awful and unprofessional

Truly Awful and unprofessional
these guys are disingenuous to the end
Employed by unprofessional companies (like Esure) because they share the same lack of integrity and scruples !

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to make payment.

Impossible to make payment.

Their PAYE is wrong

Phone doesn’t work

Can’t login using the details they gave

Tried paying on their website just won’t load.

Worst of the worst

September 12, 2024
Unprompted review
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Rated 1 out of 5 stars

Lowest of the low

Still awaiting an apology from these clowns, told them we owed no money many occasions ! had it proved by Ofcom that their clients were scammers and they were told to remove the debt after we won our case and received compensation... asked them for proof of the debt but they never offered any evidence because they didn't have any ! chancers trying to scare you into paying... ask them to prove the debt if you genuinely don't owe anything they cannot !

April 20, 2024
Unprompted review
Rated 1 out of 5 stars

scammers

I previously had an account with Hyperoptic, which I cleared when they sent me the final bill. Despite paying it, a system error caused them to repeatedly send messages requesting payment of the final amount. After contacting them, they confirmed it was a system error and assured me that I owe nothing. However, I am still receiving daily emails, messages, and calls from this CARS company. This is causing me significant stress, especially as a disabled person and stroke survivor. I can no longer tolerate this situation.

May 1, 2024
Unprompted review
CreditLink Account Recovery Solutions logo

Reply from CreditLink Account Recovery Solutions

Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.

We’re sorry to hear about your experience and we understand your concerns. We would like to reassure you that we are not a scam.

We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.

We cannot discuss account details publicly for data protection reasons.

Rated 1 out of 5 stars

Scammers

Scammers, I have no debt with any company and I'm being bombarded with messages, emails and calls telling me I owe money where I clearly do not!
Do not fall for this, scams are getting more realistic these days.

June 22, 2024
Unprompted review
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Rated 1 out of 5 stars

Absolute buffoons

Absolute buffoons. Our mother died seven months ago, they’ve agreed on two occasions the account they are chasing is closed but they are now chasing it again. It’s bad enough having to deal with this without some idiot contacting us making threats. Absolute ponce of a company.

June 8, 2024
Unprompted review
Rated 1 out of 5 stars

Rated one star because zero stars is…

Rated one star because zero stars is not an option!
These guys are basically crooks, chasing a supposed debt of £65, which I refute. I told them that I refute the debt and if the company they are chasing the 'debt' for wish to take me to court, then they can 'bring it on', as I will not be paying a penny.
Despite this I am still constantly being bombarded with texts to contact CARS.
Odious company!

March 21, 2024
Unprompted review

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