Carvaultuk Reviews 

Avoid these guys,they are liars and have to be shut down,been agreed on the phone for a deal and when i got there was no deal,after that the car was dirty they didnt even bother to clean it and i asked if the car was involved in accident and they said no and guess what…you can clearly see on the boot had a damage and repaired but not very good job they did.hand break button broke,probably they havent done the v5c aswell so i think i have to do it myself they said car comes with 12 months fresh mot and surprise…they are 11 monts.if someone know where to report these ignorant people please feel free and tell me i will report them and hope they will shut them down. Clowns they dont need to have a business and ripping off people and selling lies 😡😡😡 they are not even english 😡😡😡

Purchased a Jaguar in June and collected it in July with agreed list of corrections. When collecting lip service was paid to a quick pressure spraying under the hood, not a valet. Boot was ignored. 2 week after purchase the handbrake failed and despite phone calls & emails they failed to respond.
Not a great start.
I then took the car to our local specialist and later that day invited me to come and look under the car as the supposed repair to the handbrake. One side was completely seized and whoever had been previously responsible had loosened the rear subframe, disconnected the offending side and thus had cleared the fault temporarily. However, it gets worse. The ‘repair’ caused the electronic elements to fail and thus a bill of over £1000 to correct. And the icing on the cake - THE SUBFRAME REMAINED UNTIGHTENED despite it being simultaneously MOT’d. Whoever the dealer used to carry out the work on their behalf were a bunch of cowboys and yet they assured me all had been done correctly.
Be very careful when dealing with this company. I suspect the supposed warranty will prove to be a myth as they have so far failed to respond.

Well, first of all, I rang up the garage because I was interested in an Audi A5. They agreed that I should come and see it. The car wasn’t in the showroom and was at another location, which was fine since it was getting some work done.
After a few days, I agreed to go ahead and purchase the car. I mentioned a few things that needed doing to the car and, in their defence, they did fix some of them. One of them was the A/C, which wasn’t blowing cold air, only hot air. They fixed that. Two rear tyres needed changing; one had been done, and the other one would need changing soon. From my understanding, on a four-wheel-drive car, you need to change the tyres in pairs, although I could be wrong about that.
I part-exchanged my car, and we agreed on a price over text.
The day came when I went to pick up the car. They mentioned that one of their staff had taken the car for a test drive just to double-check for any knocks, etc. I saw the car parked behind the garage, but I ignored it.
While they were taking my car (the one I was part-exchanging), I was on the phone to the insurance company. After about a 10-minute drive, they came back saying that the timing chain on my car needed doing and that they were going to knock £1,000 off the value of my car. I had never heard it rattle, but since a “mechanic” had mentioned it, I agreed and, silly me, paid the £1,000 there and then.
On the drive home, the Audi was perfect. After just one day of owning it, I noticed that one of the wheels had a wheel nut missing. The car was unsafe to drive and, as far as I’m aware, this would be a straight MOT failure. I mentioned this to the garage, but they ignored my message. Fine, I thought, I’ll sort it myself.
When I got the car, the washer fluid was low, so I topped it up. I drove about 10 minutes down the road and the washer fluid light came on again. Weird.
I topped it up again, drove down the road, and noticed it was leaking out. I mentioned this to the garage, and they wanted a video, so I took one and sent it to them. No response.
I messaged them again. No response. Again. Still nothing.
I had owned this car for five days at this point, and it had already been an awful experience.
Remember when I said a colleague of theirs had taken the car for a drive? Well, there is now a knocking noise when turning. I mentioned this to the garage and, once again, I was ignored.
I also mentioned that the driver's window might need adjusting because it makes a horrible whistling noise while driving. Again, I was ignored.
I guess after five days of owning a car that I bought from a “reputable garage” — a garage that supposedly looks after its cars and fixes whatever needs doing — I can say they are the complete opposite.
I wouldn’t recommend this garage to anyone. I felt welcomed right up until the minute I signed the papers. After that, communication has been practically non-existent.
Save yourself the hassle and stay away.

We purchased a Mercedes CLS through this dealer and unfortunately the after-sales experience has been extremely disappointing.Shortly after purchase, we reported a suspension noise issue and were repeatedly delayed from January onwards due to the dealership allegedly not having available mechanics. On one occasion, the “repair” consisted of spraying WD-40, which obviously did not resolve the problem and the noise continued.We were also directed by the dealer to take the vehicle to another garage to investigate NOx sensor faults during the warranty period. The fault was confirmed by the dealer’s own recommended garage, and we were later invited in writing to bring the car back for further investigation.However, after months of communication, the dealer later changed their position completely and refused to inspect or deal with the NOx sensor issue, claiming the previous email had been sent “in error.” This was despite us following their instructions throughout the process.Another major concern was the complete lack of transparency regarding the warranty. Despite repeated requests, we were never provided with the warranty terms and conditions. Instead, we were only given vague verbal explanations about what they believed was or was not covered.The whole experience has involved constant delays, conflicting information, poor communication and very little accountability once the sale was completed. Extremely disappointing customer service and aftercare, hence we hire a solicitor and reported them to the appropriate bodies.

Over 2 weeks after buying and turns out no application was made for a new V5C, so I have to go through the process myself. Dealer is ignoring messages now. Also sold the car with a clean MOT, no advisories at all, but both rear tyres were badly cracked and needed replacing ASAP. I suspect this dealer uses a known garage for MOTs who are quite ‘relaxed’ about standards. Zero communication now issues have arisen, also I was promised car would be fully cleaned before collection which it wasn’t. Car itself is all good thankfully (now I’ve spent £350 on tyres) but the customer service of the dealer is very poor. I wouldn’t buy from here again. Also noticed others have commented about the V5 issue, so suspect that the dealer is doing something shady with the unit stocking finance company, hence not reporting changes of ownership