Casino Days Reviews 

Great communication

I am writing this review with genuine disappointment because I have decided to stop playing at CasinoDays. Unfortunately, the trust I once had in the platform has been seriously damaged by the way my case was handled.

My issue was never about simply losing while gambling. I understand that winning and losing are part of casino gaming. My concern was that one specific game repeatedly crashed, disconnected, and displayed error messages during gameplay. These interruptions happened over and over again and completely disrupted my gaming experience.

I first reported this issue several days before I even had screenshots or videos. When the problem continued, I started documenting everything myself. I collected more than 5–6 hours of gameplay recordings, tested the game using Wi-Fi, mobile data, different phones, and tablets, and repeatedly shared all of this evidence with the support team.

During these sessions, I lost more than $3,000 in winnings and balance because of the repeated interruptions. This was not about normal gambling losses. My gameplay was constantly interrupted while I had built significant winnings, preventing me from playing normally.

While investigating the issue myself, I also noticed an important difference. When there was a genuine internet interruption, the game displayed “The connection has been lost. Please reconnect.” However, during the repeated crashes I experienced, the game consistently displayed “An Error has occurred. Please Reload the game.” I shared this observation together with my videos because I believed it was an important technical detail.

Initially I was told that no issue could be found. Later my case was escalated to the game provider, and my VIP host arranged a high-priority technical audit, during which my videos and screenshots were reviewed alongside the server logs.

In the end, I was informed that no technical issue had been identified and I was offered a goodwill bonus. I appreciated the gesture and accepted it in good faith, but I never considered that bonus to be compensation for the significant losses I experienced during the repeated interruptions. To me, those are two very different things.

Interestingly, the game has now been taken offline for maintenance. As someone who repeatedly reported these issues beforehand, I naturally cannot help but wonder why this maintenance did not happen earlier, before so many interruptions occurred and before I experienced such significant losses.

I genuinely believe I provided sufficient evidence through repeated reports, screenshots, hours of video recordings, testing on different devices and internet connections, and detailed explanations. As a player, I honestly don’t know what more I could have done to demonstrate the issue.

I also believe that, for a company the size of CasinoDays, the financial impact of my case could have been resolved fairly. A fair resolution would not only have addressed my losses but would also have preserved my trust in the platform.

I also want to recognize someone who truly deserves credit. My VIP host, Elise, treated me with kindness, patience, respect, and professionalism throughout the entire process. She listened carefully, escalated my case multiple times, arranged a deeper technical review, and genuinely did everything she could within the limits of her role. My disappointment is not with Elise personally, but with the final outcome.

Sadly, because of this experience, I have decided to stop playing at CasinoDays. Not because I lost while gambling, but because I lost confidence in how my concerns were handled.

If you were in my position—after reporting the same issue repeatedly, providing more than 5–6 hours of video evidence, screenshots, testing on multiple devices and internet connections, and still losing over $3,000 during repeated interruptions—how would you feel?

I sincerely hope CasinoDays improves the way technical issues are investigated when players provide substantial evidence. I truly wanted to continue enjoying the platform, but unfortunately, this experience left me with a different impression.

Awesome service, good games and good casino and customer support

Alice !!! He did a very great job

Catherine was amazing.

Very kind girl

Leo added a bonus he is the best and generous and amazing thank you Leo

Nick was extremely helpful.

excellent customer service and great game selections and you win on every game!

I’ve been playing on the platform and I’ve already withdrawn 80,000 NOK. My withdrawal is being processed very quickly, and the customer service has been very good. I feel safe using this platform and everything has been smooth and reliable.

Emma gives the best service!

Probably one of the worst casinos ive used. the win rate is awful, and thats even if youre lucky to win. Use a different casino and avoid casinodays

I ran live virtual card counting app and the strangest thing happend it counted 7 2 of hearts how is that possible especially on a shoe that gets half used .So I got in touch with the university of im not gonna say to use there predictability software .they concluded that the deck is 99% likley to have been manipulated .I thought well hey are they not regulated you bet they are out of Ontario but the studio lets say no where near that .I dug into this more ND found some ex employees that hatched some internal secrets .None of which I will add for their saftey and without actually witnessing it I would consider it hearsay. So I tried it myself and it was far from a cadino expirence .I managed to network to my countries best card counter and we played on 6 different tables and 4 out of the 6 had far from honest game play .

UPDATE.....
I have shared the information i gathered and rhe recorded gameplay with the analasys I conducted to my local lottery corporation and they agree and determined that the statistics are off and a determination was yet to be implied but they have opend up an investigation and have and will transfer all the data to the Ontario gaming commison. I have been investigating these claims for several months at different times of day .and at different times of day there is natural card play and then there is mot natural card play. The software I used is the software the lottery/gaming use to verify odds and rtp .FACTS its not legit it is happening but its the who is involved .Sad thing is they will most likley just have to pay a hefty fine and loose the Ontario gaming licence but in other places still will operate.
I will keep you posted I will still further my investigation on my own and create a page where tou can all view it .

Horrible experience. Watch your bet. I was betting 20 cents and every spin it took a different amount. Sometimes 20 cents sometimes 40 cents and higher.i also noticed when i won a spin I wouldn’t get the right payouts back, few times yes but most of the time not at all.very shady site, ps I have video proof

Deposit 2300 cad. And its all gone with no wining

Daniel promptly took care of the issue. Very happy

He got me exactly what I wanted good guy he is

The best vip manager Elise! She can make anything happen just ask got it and she got it

Daryl really helped me out. Listened and answered all my questions. Great support great site.