It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful. We then pas... See more
Company replied
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Review summary
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Reviews shaping this summary
Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email... See more
Company replied
It was calming and friendly voice from Scott Gibson.He always explained it clearly to me if I didn’t understand the question and He calmly repeat the question and he calmly wait for my answer.Reward... See more
Company replied
An excellent service where the agent knows how to listen to your needs and respond accordingly. They are there when you need them, they are very patient and understanding but they do not put pre... See more
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Company details
- Business Insurance Company
- Insurance Broker
- Key Man Insurance Company
- Life Insurance Agency
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Caspian Insurance, owner of the viral brand, IGotCover, is a UK-based award winning life insurance and business protection broker. With over a decade of experience helping families and business owners protect their business, their people, and their financial future. We work with businesses across a wide range of industries and sizes, taking time to understand each client's specific risks and objectives before recommending practical, tax-efficient protection. Our advisors are experienced, straightforward, and focused on getting the right cover in place. If you have a question or want to understand your options, our UK-based team is always happy to help.
Caspian Insurance
Written by the company
- Financial Protection For Your Family's Future
- At Caspian Insurance, we work hard to provide the best cover for each customer’s individual circumstances at a competitive rate.
Experts in Life Insurance
Our advisors are fully trained in financial protection
No call centres, no jargon. Just a team of experienced advisors dedicated to providing a customer centric approach.Their extensive industry knowledge means that they can provide you with the best policy options for your life protection.
Contact info
Tower 12, 18-22 Bridge Street, Spinningfields, M3 3BZ, Manchester, United Kingdom
- 0808 275 0584
- info@caspianinsurance.co.uk
- www.caspianinsurance.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scott Explained clearly and a good deal
June 30, 2026
Reply from Caspian Insurance
Hello, We appreciate you taking the time to review our service! We would love to know what we could do to improve our experience to a five-star rating for you. Please get in touch with us at info@caspianinsurance.co.uk to let us know.
Albert
Caspian Customer Care Team
The advisor I had was lovely and…
The advisor I had was lovely and explained everything really well
June 30, 2026
Reply from Caspian Insurance
Hi there! Thank you so much for taking the time to leave us a review! We're so glad to hear that our advisors were able to make the process as easy as possible for you!
Albert
Caspian Customer Care Team
Highly recommend
Robbie has been a great help from the very start. He kept us informed all the way and found us a brilliant deal. So good that other companies who called me couldn't even match it.
I would highly recommend Caspian.
June 29, 2026
Reply from Caspian Insurance
Hi there Luke. Thank you so much for taking the time to leave us such a lovely review. We'll be sure to let Robbie know. Thank you for selecting Caspian to protect your loved ones! We are so happy to hear that you would now recommend our service
Albert
Caspian Customer Care Team
Reply from Caspian Insurance
Hi there! Thank you so much for the kind words. We're so glad we were able to help you get your insurance set up as easily as possible for you.
Albert
Caspian Customer Care Team
Helpful and giving good costumer service
James was helpful. Advised me on all options. Gave me all information and sent me all information I needed.
June 24, 2026
Reply from Caspian Insurance
Hello,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
It’s always great to hear our customers are happy with their life insurance policy. We'll be sure to pass on your kind words to James.
Albert
Caspian Customer Care Team
Had a great conversation with Luke…
Had a great conversation with Luke pollitt-Parry about income protection, even with topics I was unclear of, he took his time to explain to me. Very happy with everything all thanks to Luke
June 24, 2026
Unprompted review
Reply from Caspian Insurance
Hi there Elizabeth! Thank you so much for taking the time to leave us such a lovely review. We're so glad to hear everything was explained to you in a clear and concise way. We'll be sure to pass on your kind words to Luke.
Albert
Caspian Customer Care Team
Great company to deal with
Great company to deal with , quick and easy
June 24, 2026
Unprompted review
Reply from Caspian Insurance
Hi there Terry, thank you so much for your kind words and for taking the time to leave us a review.
Albert
Caspian Customer Care Team
Mark Thomas at Caspian
I spoke with Mark Thomas this morning at Caspian, he gave world class customer service. He was knowledgeable, professional, patient, friendly, understanding, and able to offer the right service for me. He was friendly and put me at ease! Very helpful, a great service and I would highly recommend! Thank you.
June 23, 2026
Unprompted review
Reply from Caspian Insurance
Hi there Matthew! Thank you so much for the kind words. We're so glad to hear you had a great experience here at Caspian. We'll be sure to pass on your kind words to Mark, I'm sure he'll be thrilled.
Albert
Caspian Customer Care Team
Excellent from start to finish!
Joseph was a no pressure, patient, normal guy. He explained everything thoroughly and did everything at my convenience. Excellent from start to finish!
June 23, 2026
Reply from Caspian Insurance
Hi,
We hope that you have peace of mind knowing that your loved ones would be financially protected if the worst were to happen
Jake
Caspian Customer Care Team
Very friendly and explained very well
Very friendly and explained very well.
Made it easy to make a decision.
June 19, 2026
Reply from Caspian Insurance
Hello,
it’s always great to hear our customers are happy with their life insurance policy.
Jake
Caspian Customer Care Team
The way the policy was presented to me
The way the policy was presented to me. it was very imformative. Thank you Carl
June 17, 2026
Reply from Caspian Insurance
Thank you for such a kind review and thank you for selecting Caspian Insurance to protect your loved ones.
Jake
Caspian Customer Care Team
Pleasantly surprised
They seemed willing to adjust the policy to suit my needs , but I had to wait a bit for the phone call
June 18, 2026
Reply from Caspian Insurance
Hello, We appreciate you taking the time to review our service! We would love to know
what we could do to improve our experience to a five-star rating for you. Please get
in touch with us at info@caspianinsurance.co.uk to let us know.
Jake
Caspian Customer Care Team
James was patient and took time to…
James was patient and took time to explain policy clearly
June 17, 2026
Reply from Caspian Insurance
Hello,
We really appreciate you taking time out of your day to leave us a review.
Jake
Caspian Customer Care Team
Mark Thomas was really patient with my…
Mark Thomas was really patient with my questions and answered them all clearly, this gave me alot of confidence when making my decisions.
June 18, 2026
Reply from Caspian Insurance
Thank you for taking the time to leave us a review! We're so glad to hear you had such a great experience with Mark, we'll pass on your kind words. Thank you for choosing Caspian
Jake
Caspian Customer Care Team
Reply from Caspian Insurance
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Jake
Caspian Customer Care Team
Very helpful and friendly staff
It was my fist time to have an insurance but the staff helped me a lot, gave me many options to choose, replied my emails and text messages very quick. I am so happy with the service and will definitely recommend to friends and family. Thanks Robbie
June 17, 2026
Reply from Caspian Insurance
Thank you for selecting Caspian to protect
you and your loved ones! We are so happy to hear that you would now recommend our service.
Albert
Caspian Customer Care Team
Adam was very helpful and explained…
Adam was very helpful and explained everything in detail. With a friendly manner.
June 16, 2026
Reply from Caspian Insurance
Hi there Charlie, thank you so much for taking the time to leave us a review. We're so glad to hear that Adam was able to get everything sorted for you.
Jake
Caspian Customer Care Team
They are a great company Been using…
They are a great company Been using about 8 years now do what they say and a special mention for Casey who customer service goes beyond the normal thank you
June 15, 2026
Reply from Caspian Insurance
Hi Lee,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Albert
Caspian Customer Care Team
I dealt with Nathan Smith
I dealt with Nathan Smith. I found him informed and professional.
June 9, 2026
Reply from Caspian Insurance
Hello,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
It’s always great to hear our customers are happy with their life insurance policy.
Albert
Caspian Customer Care Team
Great Customer Service
I received a call from Mark about my life insurance. he was brilliant. Very knowledgeable, very efficient and helpful. He made all of the options really clear, and explained to me what everything meant. I updated my policy, which saved me money and gave me a better product than what I had before. Would highly recommend.
June 12, 2026
Reply from Caspian Insurance
Hi there! Thank you so much for taking the time to leave us such a lovely review. We're so glad to hear you've had such an exceptional experience with Mark, we'll definitely pass on your kind words. If you ever need anything else, please don't hesitate to get in touch.
Jake
Caspian Customer Care Team
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