It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful. We then pas... See more
Company replied
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Review summary
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Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email... See more
Company replied
It was calming and friendly voice from Scott Gibson.He always explained it clearly to me if I didn’t understand the question and He calmly repeat the question and he calmly wait for my answer.Reward... See more
Company replied
An excellent service where the agent knows how to listen to your needs and respond accordingly. They are there when you need them, they are very patient and understanding but they do not put pre... See more
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Company details
- Business Insurance Company
- Insurance Broker
- Key Man Insurance Company
- Life Insurance Agency
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Caspian Insurance, owner of the viral brand, IGotCover, is a UK-based award winning life insurance and business protection broker. With over a decade of experience helping families and business owners protect their business, their people, and their financial future. We work with businesses across a wide range of industries and sizes, taking time to understand each client's specific risks and objectives before recommending practical, tax-efficient protection. Our advisors are experienced, straightforward, and focused on getting the right cover in place. If you have a question or want to understand your options, our UK-based team is always happy to help.
Caspian Insurance
Written by the company
- Financial Protection For Your Family's Future
- At Caspian Insurance, we work hard to provide the best cover for each customer’s individual circumstances at a competitive rate.
Experts in Life Insurance
Our advisors are fully trained in financial protection
No call centres, no jargon. Just a team of experienced advisors dedicated to providing a customer centric approach.Their extensive industry knowledge means that they can provide you with the best policy options for your life protection.
Contact info
Tower 12, 18-22 Bridge Street, Spinningfields, M3 3BZ, Manchester, United Kingdom
- 0808 275 0584
- info@caspianinsurance.co.uk
- www.caspianinsurance.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a good experience from the first…relaxed and happy
It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful.
We then passed onto (Jake) who did his job professionally and patiently.
The whole experience all be it long was aJoy!
I don't think in all my years dealing with occasions like this I have enjoyed the process as much.
Each and everyone that spoke to us excelled at their job.
I will certainly be recommending your company in the future.
June 10, 2026
Reply from Caspian Insurance
Hi there! Thank you so much for taking the time to leave us such a lovely review. I'll pass this on to Millie, Katy and Jake, I'm sure they'll be thrilled to hear your kind words.
Albert
Caspian Customer Care Team
Amazing service and very thorough
Amazing service and very thorough!
Adam Watts made my experience very easy and understandable.
Thanks Adam :)
June 10, 2026
Reply from Caspian Insurance
Hi Rosie. Thank you so much for taking the time to leave us a review. We're so glad we were able to make the process as easy as possible for you.
Albert
Caspian Customer Care Team
Highly Recommended for His Professionalism and Availability
Mark was outstanding throughout the entire process. He was always available when needed, responded promptly to questions, and communicated clearly at every stage. His helpfulness, professionalism, and willingness to go the extra mile made everything much easier and stress-free. Mark kept me informed throughout and ensured that any concerns were addressed quickly. I highly recommend working with him and greatly appreciate his support and dedication.
June 9, 2026
Reply from Caspian Insurance
Hi there! Thank you so much for taking the time to leave us such a lovely review. We're so glad to hear you've had such an exceptional experience with Mark, we'll definitely pass on your kind words. If you ever need anything else, please don't hesitate to get in touch.
Albert
Caspian Customer Care Team
Very good customer service
June 5, 2026
Reply from Caspian Insurance
Hi there George, thank you so much for your kind words and for taking the time to leave us a review.
Albert
Caspian Customer Care Team
Reply from Caspian Insurance
Hi there Andrew, thank you so much for your kind words and for taking the time to leave us a review.
Albert
Caspian Customer Care Team
Very knowledgeable and personal…
Very knowledgeable and personal approach - great service
June 8, 2026
Reply from Caspian Insurance
Hi there! We're really happy to hear you've had a great experience with us, thank you for taking the time to leave us a review. Please don't hesitate to get in touch if you ever need anything.
Albert
Caspian Customer Care Team
James Dillon was super helpful and made…
James Dillon was super helpful and made the whole process very easy
June 8, 2026
Reply from Caspian Insurance
Hi there Hugo! Thank you so much for your review. We're so glad to hear you had a great experience with James. We'll pass on your kind words.
Albert
Caspian Customer Care Team
Great team
Friendly and knowledgeable team who went all out to ensure I got the right product.
June 5, 2026
Reply from Caspian Insurance
Hi there! Thank you so much for your kind words and taking the time to leave us a review!
Albert
Caspian Customer Care Team
Professional
My advisor spent quality time with me explaining every single item clearly and making sure I understand everything about all options available to me. No big words, just simple and plain English. She was really patient with me and calmly answered all my questions to my satisfaction.
June 5, 2026
Unprompted review
Reply from Caspian Insurance
Hi David, Thank you so much for taking the time to leave us a review. We're so glad to hear we were able to make the process as easy for you as possible
Everything was explained clearly
Everything was explained clearly, nothing was too much to ask, Mishel was very kind and found the best policy for me.
June 4, 2026
Reply from Caspian Insurance
Hi Shirley, I'm so glad that you had a great experience with Mishel. Thank you for putting your trust in us.
Albert
Caspian Customer Care Team
Reply from Caspian Insurance
Hi Clarissa, thank you so much for your kind words.
We really appreciate you taking the time to leave us a review.
Albert
Caspian Customer Care Team
Fantastic
I spoke to Luke Pollitt-Parry, from Caspian Insurance and he was very patient and very helpful and explained everything to me and reassured me so I’ve had a good experience and now I’ve got income protection, life insurance & more.
Thanks Luke.
May 28, 2026
Reply from Caspian Insurance
Hi there,
Thank you so much for your kind words and for taking the time to leave us a review. We're so glad to hear everything went well with Luke.
Albert
Caspian Customer Care Team
My advisor gave me time and opportunity…
My advisor gave me time and opportunity to asked questions and reassurance that if there's any doubt I can contact always for clarity ✨️. He was patient and well informed, kind and compassionate
My advisor was Carl his customer service was on point. He's amazing
May 27, 2026
Reply from Caspian Insurance
Hi Patricia!
Thank you so much for such a lovely review and for putting your trust in us. We're really pleased to hear you had a good experience with Carl
Albert
Caspian Customer Care Team
The seller was very pushy.
The seller was very pushy.
I wanted to pay for one level of insurance and he talked me up!
May 19, 2026
Reply from Caspian Insurance
Hello Julia,
We’re really sorry about the experience that you’ve had.
Please could you email us at info@caspianinsurance.co.uk so we can look into this for you.
Kind regards - Jake
Caspian Customer Care Team
Reply from Caspian Insurance
Hi there Michael,
Thank you so much for taking the time to leave us a review, we're so glad everything went well for you
Albert
Caspian Customer Care Team
Always answers my calls and emails.
Always answers my calls and emails.
Really impressed great service.
January 2, 2026
Reply from Caspian Insurance
Hi John,
Thank you for taking the time out of your day to leave us a review. I'm glad we were able to get everything sorted for you.
Albert
Caspian Customer Care Team
Customer service was spot on
May 26, 2026
Reply from Caspian Insurance
Hello Lesley,
Thank you so much for your review! We really appreciate you working with us and for taking the time to leave us a review
Albert
Caspian Customer Care Team
Great experience sorting my life…
Great experience sorting my life insurance. Everything was explained thoroughly and the advisor was patient and very helpful.
May 22, 2026
Reply from Caspian Insurance
Hi there!
Thank you so much for the kind words, I'm so glad everything went smoothly with setting up your policy. Thank you for putting your trust in us!
Albert
Caspian Customer Care Team
Reply from Caspian Insurance
Hi,
Thank you for selecting Caspian Insurance to protect your loved ones, it’s always great to hear our customers are happy with their life insurance policy.
Jake
Caspian Customer Care Team
Reply from Caspian Insurance
Hello,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
It’s always great to hear our customers are happy with their life insurance policy.
Jake
Caspian Customer Care Team
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