It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful. We then pas... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email... See more
Company replied
It was calming and friendly voice from Scott Gibson.He always explained it clearly to me if I didn’t understand the question and He calmly repeat the question and he calmly wait for my answer.Reward... See more
Company replied
An excellent service where the agent knows how to listen to your needs and respond accordingly. They are there when you need them, they are very patient and understanding but they do not put pre... See more
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Company details
- Business Insurance Company
- Insurance Broker
- Key Man Insurance Company
- Life Insurance Agency
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Caspian Insurance, owner of the viral brand, IGotCover, is a UK-based award winning life insurance and business protection broker. With over a decade of experience helping families and business owners protect their business, their people, and their financial future. We work with businesses across a wide range of industries and sizes, taking time to understand each client's specific risks and objectives before recommending practical, tax-efficient protection. Our advisors are experienced, straightforward, and focused on getting the right cover in place. If you have a question or want to understand your options, our UK-based team is always happy to help.
Caspian Insurance
Written by the company
- Financial Protection For Your Family's Future
- At Caspian Insurance, we work hard to provide the best cover for each customer’s individual circumstances at a competitive rate.
Experts in Life Insurance
Our advisors are fully trained in financial protection
No call centres, no jargon. Just a team of experienced advisors dedicated to providing a customer centric approach.Their extensive industry knowledge means that they can provide you with the best policy options for your life protection.
Contact info
Tower 12, 18-22 Bridge Street, Spinningfields, M3 3BZ, Manchester, United Kingdom
- 0808 275 0584
- info@caspianinsurance.co.uk
- www.caspianinsurance.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Caspian Insurance
Hello,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
It’s always great to hear our customers are happy with their life insurance policy.
Jake
Caspian Customer Care Team
Reply from Caspian Insurance
Hello,
We are so glad you are happy with our service. Thank you for your 5-star review!
Jake
Caspian Customer Care Team
Great friendly and professional…
Great friendly and professional service. No hard sales. Given lots of variables to suit my needs.
May 20, 2026
Reply from Caspian Insurance
Hello,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Jake
Caspian Customer Care Team
I was dealing with Mishel and had a…
I was dealing with Mishel and had a good experience, she explained everything clearly and precisely through our conversation. It was a pleasure dealing with her.
May 15, 2026
Reply from Caspian Insurance
Hi,
It is great to hear that you are satisfied with the level of customer service Mishel provided here at Caspian!
Thank you for taking the time to leave us a 5-star review!
Jake
Caspian Customer Care Team
Helpful and informative
I found Caspian to be very helpful & informative. The recent agent that helped me to review my policy (Jenna) was patient, informative and friendly- made the process very straightforward. Not having to contact lots of companies myself was great for me.
May 12, 2026
Reply from Caspian Insurance
Hello,
It is great to hear you feel reassured in knowing you have an updated life insurance policy in place.
Thank you for selecting Caspian Insurance to protect your loved ones.
Jake
Caspian Customer Care Team
Great service by sam!
Great service by sam!! very helpful and professional , Very happy with his service
May 14, 2026
Reply from Caspian Insurance
Hi Kish,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Reneiss,
Caspian Customer Care Team
Katie Taylor is very Helpful
May 13, 2026
Reply from Caspian Insurance
Hi Alexa,
Thank you for taking the time to leave us a 5-star review!
Reneiss,
Caspian Customer Care Team
I’ve had an excellent experience with…
I’ve had an excellent experience with Caspian Insurance and couldn’t be more impressed with the level of service provided.
From start to finish, everything was handled professionally, efficiently, and with real care. Communication was clear and straightforward, and any questions I had were dealt with quickly and confidently.
I would especially like to highlight John Collins, who was outstanding throughout. He was patient, knowledgeable, and genuinely went out of his way to make sure everything was clearly explained and easy to understand. His approach made a real difference and turned what could have been a stressful process into a smooth and reassuring experience.
It’s rare to come across customer service at this level, and it reflects very positively on the company as a whole. I would highly recommend Caspian Insurance based on the experience I’ve had.
April 21, 2026
Unprompted review
Reply from Caspian Insurance
Hi Stephanie,
Thank you for taking the time to leave such a kind review about John Collins. We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
Professionally sold me the product
May 12, 2026
Reply from Caspian Insurance
HI,
We are so glad you are happy with our service. Thank you for your 5-star
review!
Jake
Caspian Customer Care Team
Great service and very helpful
May 11, 2026
Reply from Caspian Insurance
Hi,
We are so glad to hear that we were able to help you find the right insurance for your circumstances.
Jake
Caspian Customer Care Team
James made the whole process of setting…
James made the whole process of setting up my life and critical illness insurance simple and stress-free. He took the time to explain everything clearly, answered all my questions, and made sure I understood all my options. The whole experience was smooth, easy, and professional from start to finish. I really appreciated his patience and support throughout. Highly recommend James Driver for anyone looking for friendly and reliable advice.
May 11, 2026
Reply from Caspian Insurance
Hello,
firstly, thank you for taking the time to leave such a lovely review
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with James as your advisor.
Jake
Caspian Customer Care Team
Jessica was lovely and happy to answer…
Jessica was lovely and happy to answer all of my questions (I had a lot). Extremely helpful. Would definitely recommend!
Thank you
May 11, 2026
Reply from Caspian Insurance
Hi,
It is great to hear you feel reassured in the work Jessica has done with you, we hope that you have peace of mind knowing that your loved ones would be financially protected.
Thank you for choosing Caspian
Jake
Caspian Customer Care Team
Brilliant service
Lewis Moore was excellent in explaining everything, it was a delight to take out life insurance.
May 11, 2026
Reply from Caspian Insurance
Hello,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
The advisers take pride in the work that they do,
Thank you for taking the time to leave us a review.
Jake
Caspian Customer Care Team
Katie was amazing and more experienced
Katie was amazing and more experienced. She explained everything and could understand everything nicely and simple. Thank you so much Katie and you made sure am on the right cover. God bless you.
May 8, 2026
Unprompted review
Reply from Caspian Insurance
Hi,
We hope that you have peace of mind knowing that your loved ones would be financially protected if the worst were to happen.
It’s always great to hear our customers are happy with their life insurance policy.
Jake
Caspian Customer Care Team
Thank you Caspian.
The process was dealt with professionaly but on a personnel basis. Robyn, the representative from Caspian, was so Knowledgable in the explinations, and details of what was possibly available to me. I can only recommend and highly praise Robyn and Caspian Insurance for what they have done for me.
May 6, 2026
Reply from Caspian Insurance
Hello,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service! Especially from Robyn,
Thanks for leaving us a 5-star review! We really appreciate you taking time out of your day.
Jake
Caspian Customer Care Team
Really professional
A really professional, patient and diligent process. I’d thoroughly recommend Nathan and the business. Thank you!
May 6, 2026
Reply from Caspian Insurance
Hello,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Thank you for taking the time to leave us a review
Jake
Caspian Customer Care Team
Carl was very helpful throughout the…
Carl was very helpful throughout the process and his level of knowledge and advice left me feeling very safe in my decision to go with the provider offered by caspian
May 5, 2026
Reply from Caspian Insurance
Hi
It’s always great to hear our customers are happy with their life insurance policy and the care our advisors take.
We hope that you have peace of mind knowing that your loved ones are financially protected.
Jake
Caspian Customer Care Team
Reply from Caspian Insurance
Hello
We love to hear you are happy with the service Sam has provided for you,
thank you for selecting Caspian Insurance to protect your loved ones.
Jake
Caspian Customer Care Team
Caspian - Excellent
Nathan explained everything in detail and any issues or concerns he managed seamlessly
May 1, 2026
Reply from Caspian Insurance
Hi!
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
we appreciate you taking time out of your day to leave us a review.
Jake
Caspian Customer Care Team
Best insurance company in Uk
The best service trusted and highly rated . Good customer service, reliable and efficient. They deal is good at low cost and am happy with the excellent service. I love the package 👍
April 28, 2026
Reply from Caspian Insurance
Hello,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Thank you for your 5-star review!
Jake
Caspian Customer Care Team
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