Cassidy Travel Reviews 

18,044
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and exceptionally knowledgeable staff members for providing prompt and efficient assistance with all holiday bookings and travel arrangements. Many consumers deeply appreciate the seamless booking process and tailored recommendations that make planning complex trips completely stress-free, pleasant, and entirely straightforward. Some reviewers were not happy with occasional communication gaps, such as unreturned phone calls or frustrating difficulties when handling online vouchers. Other people noted minor complications regarding unadjusted booking modifications and unexpected schedule changes that negatively impacted their overall travel plans and holiday experience.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being exceptionally helpful,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, approachable, and super... See more

Holidays

Customers consistently note positive experiences with holidays, frequently highlighting the exceptional... See more

Booking process

Reviewers express great satisfaction with the booking process, frequently highlighting friendly,... See more

Customer service

People report positive experiences with customer service, often praising staff members for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used your company before I keep returning regularly, as I know I will be looked after efficiency. The booking process was seamless from start to finish.Friendly knowledgeable staff and every de... See more

Rated 5 out of 5 stars

The service we got was outstanding. We booked our trip through Dawn Conway and she was brilliant. Nothing was ever a problem and her input and advice were spot on. We cannot thank her and Sharon enoug... See more

Company replied

Rated 5 out of 5 stars

Thank you Amanda Anderson for your patience n expertise. I went into Cassidy travels with a plan to join some U K members of our family for a hen's party in Rome. I also wanted to extend my holiday w... See more

Rated 5 out of 5 stars

I've never used Cassidy Travel and I'm so glad I did this time around! WE've just booked our holiday and Rachel couldn't have been nicer and more accomodating. She helped us find a family holiday that... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Flights Search Site
  5. Hotel
  6. Travel Aggregator

Written by the company

Ireland's #1 Travel Agents Irelands Award-winning travel experts: book your holiday with confidence. With over 40 years of experience, Cassidy Travel is Ireland’s leading local travel agent. Voted 2024 Irish Travel Trade Travel Agency of the Year


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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4.9

All reviews

(18,044)

3,843 reviews in the last 12 months

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Rated 5 out of 5 stars

Experienced staff who develop a…

Experienced staff who develop a relationship with repeat customers. Tailoring advice and options accordingly.
In our case , particularly Lisa Walsh and all other staff at Swords outlet, Pavilions.

September 14, 2026

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