Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
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Review summary
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Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has e... See more
Worst casino ever !!! Still waiting for my withdrawal after countless times sending all the correct documents they keep being rejected !! There is nothing wrong with my documents every other site I ha... See more
Company replied
Avoid at all costs! I never write reviews but feel compelled to write on for this absolute scam of a company. They Offer a welcome bonus but once a deposit is made, they withdraw the bonus offer s... See more
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Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The worst website I ever seen you you…
The worst website I ever seen you you were just a daylight robbery just sleeping off and then say you have reached your limited
June 16, 2026
Unprompted review
Reply from Casumo
Hey there,
I am really sorry to hear you have had a negative experience. We would be more than happy to try and turn this around. However, since this is a public platform and we can't access or discuss specific account information here in order to protect your privacy and security, please email us at hey@casumo.com and include ‘Trustpilot’ in the subject line. We’ll do our best to get to the bottom of the reason for your disatisfaction.
Nikka 💜
Casumo
Disgusting company should be shut down
Disgusting company should be shut down. Literally thieves in disguise. They have blocked me withdrawing £25 for literally months and months. Provided so much documentation to them it’s actually beyond safe and they still continue to ask for more and try and tell me not to redact sensitive info completely unrelated. HOW HAS THIS COMPANY NOT BEEN INVESTIGATED FINED AND SHUTDOWN??? I’m genuinely speechless at the level of blatant thieving
June 15, 2026
Unprompted review
Reply from Casumo
Hey there Toby Fowler,
I’m so really sorry to hear how much frustration this situation has caused. Waiting for a £25 withdrawal for such a long time is understandably disappointing, especially after you've done your part and provided all the necessary documentation.
To explain a little, account verifications require detailed checks before they can be completed. Moreover, you mentioned redacting of sensitive data and I understand this can be unnerving, but please know we take utmost safety measures to ensure all data is protected. Even so, I completely appreciate that waiting this long can be frustrating.
Unfortunately, because this is a public review site, we can't view or discuss account-specific information here. What I can do is help point you in the right direction so the matter can be looked into properly by you emailing hey@casumo.com and include "Trustpilot" in the subject line.
Rest assured your concerns will be passed on so your verification and withdrawal status can be reviewed in more detail and provide an update and some reassurance soon.
Nikka 💜
Casumo
670 Pounds stuck , did't come to bank
honestly i make a withdrawal of 670 pounds to my bank from casumo i am still waiting from 15days its still did't come to my bank even i provide bank statement. 10 pound withdrawal was made at the same time that came straight way to the same bank honestly it was a really bad experience with casumo i use number of other sites skycasino ,virgin bet and 4 more but problem with withdrawal did't happen not even single time , the customer support team in casumo is useless .from my experience don't come to casumo if u really don't want to loose even after winning . thanks
casumo hope u see this and try to fix it .
May 29, 2026
Unprompted review
Reply from Casumo
Hey there jass kaur,
I am fist and foremost really sorry to hear you have had such negative experience.
I totally understand that waiting for a £670 withrawal may be quite frustrating, especially so as you mentioned that in your case it has been 15 days now.
As this is a public site and we cannot discuss account-related information here, please make sure you send in an email at hey@casumo.com with "Trustpilot" included in the subject line and we'll take all available steps to look into this as promptly as possible.
Nikka 💜
Casumo
Deposit lose deposit lose deposit lose…
Deposit lose deposit lose deposit lose absolutely nothing happens you just sink through 300/400 spins with the most pitiful paylines.. alone 35+ baits on fishin frenzy for absolutely ZERO bonuses. Utterly shambolic scam artists. Closed the account will not get roped into the most pathetic repetitive gameplay ive seen. Needs investigating.
June 8, 2026
Unprompted review
Reply from Casumo
Hello,
I can completely understand your frustration over such a disappointing session on Fishin' Frenzy, and that is on us to address openly.
While all our games run on certified Random Number Generators that we cannot alter, I know how terrible it feels to go through 35 bonus baits with absolutely nothing to show for it.
Even though your account is now closed, if you ever want to discuss this further, please feel free to reach out to us via hey@casumo.com with the subject line "Trustpilot" so we can clear any query you may have.
Nikka 💜
Scam stay clear
Player protection team is an escuse to hold onto your monies you have won.
They have paused my account due to the amount I have won. They are now questioning my bank statement and why I am purchasing a 50k car. NONE of their business.
Robbbing company stay away! Looks like they are having money issues them self's looking at the recent reviews and the number of accounts they have locked and monies they are holding.
Maybe they should send me there banking info I could potentially help them as they are clearly struggling
June 7, 2026
Unprompted review
Reply from Casumo
Hello,
I completely understand your frustration regarding your account being paused after your win and having your bank statement questioned; that is on us to address and clear up for you.
I can personally raise your case to our team to review the questions being asked about your statements. While we are required by our licensing regulations to run checks, I want to ensure this process is handled respectfully and without unnecessary delays.
Please reach out via email at hey@casumo.com with the subject line "Trustpilot" so we can look into your account directly.
Nikka 💜
Incredibly misleading website
Incredibly misleading website. I was looking for a new casino as a gambler, I had the weird mental process that the last casino was bad luck so I wanted to change. I was at a net loss so I queried with support if they offered cashback on net losses, they stated they do multiple times, even gave me a day of the week this is processed. I emailed as this didn't hit, heard nothing back. I went onto to lose an additional £1,500 as I was told by their staff cashback on net losses was a perk so I played with them thinking, at least I'll get like £150 back, like BetMaster. Reached out again this week, was told this is not a thing they offer, customer service was unable to understand I was asking for this to be honoured and just kept going around in circles that they do offer a loyalty programme (all I got from this was like £30 worth of play from 2k) and this is what they meant when they clearly agreed multiple times percentage based cashback on net losses was mentioned. After I cut them off repeating themselves and asked for escalation, still haven't heard anything. Business is a joke and their customer service is shocking.
June 3, 2026
Unprompted review
Reply from Casumo
Hey there Jordan,
I'm sorry to hear of this negative experience and possible misunderstanding regarding any cashback offers on net losses.
As this is a public platform and we cannot look into any details related to your account, please make sure you send in an email at hey@casumo.com with "Trustpilot" in the subject line, and we will do our best to check on your case including your account and previous converastions so we can try and clear up the misunderstanding.
Nikka 💜
Casumo
Avoid Casumo at all costs
Avoid Casumo at all costs. They promised a welcome offer and then refused to credit it after I signed up and deposited. When I contacted customer support, Tommy was incredibly rude, dismissive, and unprofessional. Instead of resolving the issue, they closed my account when I challenged them about the missing bonus.
Terrible customer service, misleading promotions, and zero respect for customers. There are far better gambling sites out there that actually honour their offers and treat players properly. In my experience, Casumo cannot be trusted.
June 6, 2026
Unprompted review
Reply from Casumo
Hello,
I am incredibly sorry to hear about your experience with Tommy and the sudden closing of your account; that is completely on us to look into and sort out.
I would like to personally raise this to thoroughly review the way you were treated and investigate why your account was closed after you challenged the issue. This does not reflect how we want to treat our players.
Please reach out to us via email at hey@casumo.com with the subject line "Trustpilot - Welcome Offer" so I can pull up your case directly.
Nikka 💜
Received my withdrawal within 20 mins…
Received my withdrawal within 20 mins no hassle at all 👌
June 5, 2026
Unprompted review
Reply from Casumo
Dear Chris,
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Thank you again for your kind words. We look forward to seeing you on your next adventure!
Kind regards,
Nikka
Casumo Team
Reply from Casumo
We are glad you enjoyed your experience. We appreciate your kind words.
Received an email today regarding money…
Received an email today regarding money in my account from 11 months ago!! I did try to withdraw at the time but was refused my money as I had blanked out sensitive ( and irrelevant) details from the full bank statement requested.
I gave up in the end.
After receiving my email today I logged in and have tried to withdraw again…. No success so far. I tried to play with the remaining balance and my game play has been blocked. Email states £5 a day will be removed from the balance if not used or withdrawn. Is this the reason for not allowing my me neither play or take my money??
June 3, 2026
Unprompted review
Reply from Casumo
Hey there,
I really get your frustration arising from this experience and I am sorry for it. However, as I recognize the case, I took another peak at it and from what I could now see, your remaining balance was successfully processed as you had provided the needed document.
All in all, I am happy to say that you can expect the funds on your way, but if you need any further information, please email hey@casumo.com with "Trustpilot" in the subject line and we will make sure you are kept up to date on this.
Nikka
Casumo
I've been playing since January
I've been playing since January. This is a terrible place, and I wouldn't recommend it to anyone. I haven't seen even a small win. Triggering bonus games seems almost impossible. It's just constant deposits with no enjoyment at all. On top of that, I've seen many reviews mentioning ongoing withdrawal problems. I do not recommend it to anyone.
May 30, 2026
Unprompted review
Reply from Casumo
Hello Tanjaka Shromko,
We appreciate you sharing your thoughts. At Casumo, player trust is our top priority.
We would like to reassure you that Casumo is a fully licensed and regulated operator committed to the highest standards of integrity. Every game we host is powered by certified RNG (Random Number Generator) technology, which ensures that outcomes are mathematically random and cannot be influenced by the casino or the player. These games are developed by independent providers and are subject to rigorous testing to maintain fair play.
As regards the withdrawal process, please know that we are continuously optimizing our payment process to be fast and reliable while strictly adhering to the highest security standards for every transaction.
We also want to remind you that each customer's experience is unique, and not a general rule of thumb, and rest assured, once an account status is confirmed, subsequent transactions are handled with great efficiency, ensuring a consistently smooth and simple experience moving forward.
Additionally, should you need any further help and/or have any queries, please contact us via email at hey@casumo.com or through our Live Chat so our team can provide direct assistance.
Regards,
Nikka
Casumo Team
Reply from Casumo
Dear harry atkinson,
We're so glad to hear you're enjoying the Casumoverse! It's fantastic to know you appreciate our effort to deliver a smooth and engaging gaming experience.
As a fully licensed and regulated casino, we prioritize your safety just as much as your entertainment. We invest heavily in our platform to ensure it’s secure, fast, and packed with the best games so you can play with total peace of mind.
If you ever need anything, our dedicated support team is always available via Live Chat or at hey@casumo.com.
Thank you for the wonderful feedback, and see you on your next adventure!
Kind regards,
Nikka
Casumo Team
Deposited £60 after seeing 8/10 review
Deposited £60 after seeing 8/10 review, zapped my money with no win worth getting excited about on slots, I checked reviews on Trustpilot and I see how I got conned into thinking this was a good casino worth a go, the site was also quite annoying to play rather than pleasurable
May 27, 2026
Unprompted review
unhappy
unhappy. i uploaded all my documents correctly now my account has been blocked and not had my withdrawal. live chat keep saying they have contacted the people who deal with it but with no response what the hell is going on :(
May 22, 2026
Unprompted review
Reply from Casumo
Hi Emma Williams,
I can see how incredibly frustrating this situation is, especially after you uploaded everything correctly, and that is on us to sort out for you.
I would like to find out exactly why your account is blocked and where your funds are so we can get you the clear answers you are missing, but as this is a public platform, please email hey@casumo.com with "Trustpilot" in the subject line and I will make sure we follow up on your case.
Nikka
NON PAYMENT OF WINNINGS
I won 8000.00 on this site was verified mamaged to withdraw 6000.00 the last 2k couldn't get they froze my account and wanted new verification, I sent in literally hundreds of forms ID etc all got rejected even a letter from my bank verifying all my details and account number to pay fund's into still rejected so obviously will not be seeing my money. I COMPLAINED to ASKGAMBLERS they rejected my complaint as they said casinos can withhold payments if they want, so no luck there but remember ASKGAMBLERS is funded by the casinos and it is in their best interest to keep them happy so before you bet big and win big make sure you are fully verified and do a test withdrawal with your own funds first my advise don't play on casumo it will cost you
March 11, 2026
Unprompted review
Reply from Casumo
Hi Saffron,
Winning £8,000 and successfully withdrawing most of it, only to have your account frozen and your documents repeatedly rejected for the remaining £2,000, sounds incredibly exhausting and disheartening. I completely understand your frustration, especially after going through the immense effort of sending in bank letters and ID only to face rejections without a clear path forward.
When large payouts or account changes occur, additional verification checks are required by our regulations, which can sometimes result in accounts being temporarily paused. However, a repetitive rejection cycle without clear guidance is a failure on our side, and you should never be left feeling like you won't see your money. I want our compliance and verification teams to personally look at your file and tell you exactly what is needed in plain words.
Please email us at hey@casumo.com with "Trustpilot" in the subject line so we can take ownership of this and provide you with a direct status update on your remaining funds.
Kind regards
Benji
Casumo
Be very wary about this online casino…
Be very wary about this online casino and avoid at all costs. I decided to close my account as I was too busy at work for distractions of this nature. I had over £1,000 in the account and asked for this to be refunded and please close my account. 10 days on, no real response from Casumo, and no money back either. They will not let me log on either to withdraw my monies. I have reported them to the gambling commission for fraudulent actions as well, ie retaining my funds.
May 26, 2026
Unprompted review
Reply from Casumo
Hi Graham,
Closing your account to focus on work only to be left waiting 10 days without your funds or a clear response is an incredibly stressful position to be in, and I completely understand why you are angry. Having your login access removed while over £1,000 remains outstanding is not the experience we want for anyone, and I am very sorry for the silence you've experienced.
When an account is closed with a remaining balance, a manual review is required to safely process the return of your money, but a 10-day delay with no communication is a failure on our part. I want our team to locate your file and prioritize your refund immediately.
Please email us directly at hey@casumo.com with "Trustpilot" in the subject line so we can get your funds tracked down and give you a direct update.
Kind regards
Benji
Casumo
Deposited £10 and didn’t mess around…
Deposited £10 and didn’t mess around with any welcome bonus and got straight to playing. Slots kept me playing for ages taking me down back up again. Then upping my stake and kept winning. Ended up withdrawing £500 off my first £10 deposit. I verified my account before depositing and the withdrawal came through straight away. Amazing app. I don’t know how it’s rated so low!!
May 25, 2026
Unprompted review
Reply from Casumo
Dear TJ,
Thank you so much for taking the time to share your wonderful feedback 😊
We are absolutely delighted to hear that you had such a great experience with your first deposit and withdrawal, and that everything went smoothly from start to finish 🎰✨ It’s always great to know when players enjoy the games and have a seamless experience with verification and payouts.
At Casumo, we always aim to provide a fun, fair, and secure gaming environment, so your kind words truly mean a lot to us 💜
We really appreciate your support, and we hope you continue to enjoy your time with us 🙌
If you ever need any assistance, our team is available 24/7 via live chat or by email at hey@casumo.com — we’re always happy to help 😊
Best regards,
Jeffrey
Casumo
i have very bad exerience
i have very bad exerience, casumo blok me from live chat not contact me about update since i sent my documents and keeping my money in them account , before them asked my update said i will get my withrow back now already 3 days and them holding my money
May 24, 2026
Unprompted review
Reply from Casumo
Hi Grantas,
Having your account paused with your money inside is a deeply worrying situation to be in, and being unable to get updates through live chat makes it even more alarming. I am truly sorry you've been left in the dark.
Extra review checks are required by our regulations, which can sometimes temporarily limit account access, but you should never be left guessing without a timeline. I want to make sure your documents are human-reviewed immediately so we can get this moving forward for you.
Please email us directly at hey@casumo.com with "Trustpilot" in the subject line. This will log your case directly with our verification team so we can give you a clear update on your withdrawal.
Kind regards
Benji
Casumo
Blackjack LOL
I counted the amount of 16s the dealer had. The answer was 6. Every single time, the dealer pulled either an Ace or a 5 out. Remarkable. Meanwhile I'm over here trying to not hit a 10 on my 12 hands, failing every single time. Something something fair and reliable RNG. It was also pestering me during the Blackjack games to go collect the free spins. Literally, I couldn't even see my hands, it was taking over my screen and I didn't know if I won or not. When I went to see the spins, I was VERY GENEROUSLY offered THREE (3) 10p SPINS!! WOWZA!! I swiftly jumped out of my chair and collected my THREE (3) 10p SPINS. THREE!!!
May 22, 2026
Unprompted review
Reply from Casumo
Hi Michael,
Counting six 16s in a row only for the dealer to pull an Ace or a 5 every single time sounds remarkably frustrating, and I completely understand why you're feeling deflated about the hands you were dealt. While our games are independently tested for fairness, I know that doesn't change how an incredibly unlucky streak like that actually feels.
Furthermore, having promotional pop-ups for free spins actively take over your screen and block your view mid-game is a terrible experience, and it's even more frustrating when the offer itself didn't live up to the disruption.
We want to make sure your feedback about the game overlay is sent directly to our technical team, and we'd like to check out what happened with the promo. Please drop us an email at hey@casumo.com with "Trustpilot" in the subject line so we can look into this for you.
Kind regards
Benji
Casumo
Lose here more then 2k i play more then…
Lose here more then 2k i play more then 3 week here daily and never won anything here try maybe 60 different games all pay same 20x max what u got from any game, and i do 40,50,60p spins. I never seen this before how they can actually scam people’s like this…. SCAMMERS!!!!!!
May 18, 2026
Unprompted review
Reply from Casumo
Dear Farkas Mario
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your recent experience has not met your expectations.
At Casumo, we are a fully licensed and regulated casino, and all games offered on our platform are supplied by trusted and licensed providers. Every game operates using certified Random Number Generator (RNG) technology, which ensures that all outcomes are completely random and cannot be influenced by the casino, the player, or any external factor.
This means that in the short term, results can vary significantly, and both winning and losing are a natural part of the gaming experience.
We also take responsible gambling very seriously and encourage players to always play within their means and take breaks when needed.
If you would like any further clarification or assistance, our 24/7 support team is always available via live chat or by email at hey@casumo.com.
Best regards,
Jeffrey
Casumo
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