Needed to verify payment card, can't find physical card so I was assured a bank statement showing the deposit leaving would be okay. Three times uploaded said bank statement and three times it's been... See more
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Review summary
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1-Star Review for Casumo Sports Terrible experience with Casumo Sports. They take forever to return your money and keep coming up with ridiculous excuses. They even asked for payslips and ID document... See more
Company replied
They have held my withdrawal hostage for almost 24 hours for no reason whatsoever and it's stuck pending. Support are nice but completely useless and just pass the buck. Long time customer but I won't... See more
Company replied
Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Lose here more then 2k i play more then…
Lose here more then 2k i play more then 3 week here daily and never won anything here try maybe 60 different games all pay same 20x max what u got from any game, and i do 40,50,60p spins. I never seen this before how they can actually scam people’s like this…. SCAMMERS!!!!!!
May 18, 2026
Unprompted review
Reply from Casumo
Dear Farkas Mario
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your recent experience has not met your expectations.
At Casumo, we are a fully licensed and regulated casino, and all games offered on our platform are supplied by trusted and licensed providers. Every game operates using certified Random Number Generator (RNG) technology, which ensures that all outcomes are completely random and cannot be influenced by the casino, the player, or any external factor.
This means that in the short term, results can vary significantly, and both winning and losing are a natural part of the gaming experience.
We also take responsible gambling very seriously and encourage players to always play within their means and take breaks when needed.
If you would like any further clarification or assistance, our 24/7 support team is always available via live chat or by email at hey@casumo.com.
Best regards,
Jeffrey
Casumo
Withdrawal issues
Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has ever happened . Logged onto account and now told I need to provide statement from bank with apple pay transactions before they will give me my money . Why did you try and send it me , then not give the bank satisfactory details to complete the transaction and then to add insult ask for a bank statement ( which I can’t do yet as it’s still pending and won’t appear on a statement for a few days .
May 10, 2026
Unprompted review
Waited until I deposited to my account…
Waited until I deposited to my account and then locked it for security purposes, asks you to contact them to resolve but when you contact them nothing can be done, no timescales no funds returned. NOTHING
May 9, 2026
Unprompted review
Reply from Casumo
Dear Barry,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about your concerns and appreciate the opportunity to clarify the situation.
At Casumo, we are a fully licensed and regulated casino, and account security and responsible gambling are among our highest priorities. In some cases, additional verification or security checks may be required in order to protect both the player and the integrity of our platform.
We would like to reassure you that any actions taken are carried out strictly in line with our regulatory obligations and internal security procedures. These measures are in place to ensure a safe and fair environment for all players.
We understand your frustration regarding the situation and the lack of clear timelines, however please rest assured that relevant teams are handling this in accordance with the required procedures.
If you require any updates or assistance, please contact us via our 24/7 live chat service or email us at hey@casumo.com, and our team will be happy to assist you directly.
Best regards,
Jeffrey
Casumo
5/5 scammers
Sooo.. they are the biggest scammers in the market right now … Never won anything from this website they just eat your money you never see any wins here .. lose nearly 1.3k and still not even a single bonus games .. if hardly get always pay 5x 10x every game !!!! I told my self don’t play here because it’s scam ..and i still do
….. PLEASE GUYS DO NOT PLAY HERE !!!!!
May 10, 2026
Unprompted review
I'm proced my withdrawal on 28 aprli
I'm proced my withdrawal on 28 aprli, today it's 8 may, I'm not received nothing,
May 8, 2026
Unprompted review
Reply from Casumo
Dear Onica Oleg,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about your concerns regarding your withdrawal, and we appreciate your patience while this is being reviewed.
At Casumo, we are a fully licensed and regulated casino, and all payments are processed in line with strict security and compliance standards to ensure player safety and the integrity of our platform.
Sometimes in the world of payments, a transaction may fail due to banking or payment provider-related issues outside of our control. In your case, once our relevant team received confirmation from your payment provider, the withdrawal was sent immediately back to your bank account. We always aim to process withdrawals as quickly as possible.
If you need any additional assistance or clarification, please don’t hesitate to contact us via our 24/7 live chat or by email at hey@casumo.com, and our team will be happy to help.
We appreciate your understanding and hope this clarifies the situation.
Best regards,
Jeffrey
Casumo
Scammers
Scammers. Asked for bank statement to process withdrawal. Submitted immediately.
Then started asking more documents. Going to complain to the Gambling Commission.
April 26, 2026
Unprompted review
How can be legal,to pay 1.2£ when u had…
How can be legal,to pay 1.2£ when u had 5 bonus scatters??? Sure it's I'llegal. Never pay on anything. Do not waste money ry here,total rip off site!!!!!
May 4, 2026
Unprompted review
I am not too sure
I am not too sure. I have a withdrawal with this company that they have said has “failed”. They have advised it has been passed on to the relevant department to process but I am still waiting. The customer service are nice; but they said the processing department work 24/7… so I’m not sure why I STILL don’t have my funds. I’m fully verified and have withdrawn before.
This is my biggest withdrawal on the site, which is why I am skeptical I will receive it. I will return to update my review should I receive the funds in a timely manner (or at all).
April 30, 2026
Unprompted review
Reply from Casumo
Dear Emma,
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding your withdrawal, especially as this is your largest withdrawal with us so far, and we appreciate your patience while the matter is being reviewed. At Casumo, we are a fully licensed and regulated casino, and all withdrawals are subject to standard verification and security checks to ensure player safety and maintain the integrity of our platform.
We are pleased to hear that you found our customer service team helpful, and we would like to reassure you that our relevant teams work continuously to process player requests as efficiently as possible.
As this is a public forum and no account details have been provided, we are unfortunately unable to investigate your case further here directly. However, if you require any additional assistance or updates, please do not hesitate to contact us via our 24/7 live chat service or by email at hey@casumo.com, and our team will be happy to assist you further.
We appreciate your feedback and hope to resolve this matter for you as soon as possible.
Best regards,
Jeffrey
Casumo
Misleading scammers
Its been 4 days since i made a withdrawal and i still didn’t receive the funds i asked them a question saying tell me where it states that you guys dont process funds on weekends they told me in their terms and conditions it dont state that so basically you misleading customers and theres no transparency what so ever they tell me to use bank transfer as their apple pay dont work apparently so when i do every time theres a problem they even end the chat while u still talking how rude and unprofessional my problem hasn’t even been solved they tell me heres the transaction id check with ur bank i check with my bank they say its not from their side and obviously its the bank i believe them more than i believe you so basically you misleading customers and delaying payment as many time before i made a complaint and received straight away that shows that u controlling when to release funds and when not to its not just me every customer u have is leaving a bad review for not receiving funds i will be spamming u with bad reviews until i receive my funds and after that i will delete my account as you guys are misleading customers
May 4, 2026
Unprompted review
Signed up deposited £100 received my…
Signed up deposited £100 received my 50% bonus instantly. Withdrew £4750 last night and once i showed proof of i.d and a utility it was approved and in my bank straight away nothing to worry about
May 3, 2026
Unprompted review
Reply from Casumo
Dear Richard,
Thank you so much for taking the time to share your wonderful experience with us! 🌟
We are absolutely delighted to hear that your registration, bonus, verification, and withdrawal process all went smoothly 😊 It is always our goal to provide a fast, secure, and enjoyable experience for all of our players, so your feedback truly means a lot to our team 💜
We’re especially pleased to know that your withdrawal was processed quickly after verification and that everything met your expectations 🙌
Thank you once again for your trust and support, and we hope you continue enjoying your time with Casumo 🎰✨
Should you ever need any assistance, please remember that our team is available 24/7 via live chat or by email at hey@casumo.com we are always happy to help 😊
Best regards,
Jeffrey
Casumo
Absolutely Great
May 1, 2026
Unprompted review
Reply from Casumo
Dear Mrs Paula Telford Sole,
Thank you so much for your wonderful feedback! 🌟
We are absolutely delighted to hear that you had a great experience with Casumo. Our team always aims to provide a pleasant, professional, and enjoyable experience for all of our players, so your kind words truly mean a lot to us 😊
We greatly appreciate your support and are very happy to have you as part of the Casumo community 💜
Should you ever need any assistance, please feel free to contact us anytime via our live chat service, available 24/7, or by email at hey@casumo.com we are always happy to help 🙌
Best regards,
Jeffrey
Casumo
Vad är problemet med den här adressen…
Vad är problemet med den här adressen som ni inte accepterar?
April 28, 2026
Unprompted review
⭐⭐⭐⭐⭐ service
Only issue i have had is with a free spins bonus, used chat an was fixed within 10 minutes.
I rate company on how they handle issues, As every company does have them.
When i request a withdrawal it is normaly in my paypal within 15 minutes of requesting.
I have said to a few friends that casumo is one of the best sites i have used. Well done
April 24, 2026
Unprompted review
Depositing is easy but withdrawing is…
Depositing is easy but withdrawing is like pulling teeth .Been waiting over a week for my withdrawal still hasn't arrived.Before i deposited i checked and they didn't need any documents and verification,even asked support since hadn't used the account in a while and they said it was good to go .I put my money didn't even wager it because their crappy site was glitching and it wouldn't let me place the bet,so used another bookies instead for that game and decided to withdraw.......i request the withdrawal wait for like a week see nothing in my account i go on there and find that they suddenly want verification...So you took my money just fine but when i want it back you want verification .....money that i didn't even wager?Also in the uk it is illegal to do this , you are not suppose to block withdrawals for any reason like the flimsy ones you give....Your support was telling me that you are obligated to do so but apparently you don't even know the law and you just making stuff up to frustrate clients
April 24, 2026
Unprompted review
Terrible customer service
Terrible customer service, poor website navigation and unclear terms and conditions. Avoid.
April 16, 2026
Unprompted review
Reply from Casumo
Hello James,
We’re really sorry to hear about your experience — that’s not the level of service we aim to provide.
It’s especially disappointing to hear that you have had a negative experience with the website navigation and that our live chat team didn’t meet expectations. We understand how frustrating that can be, and it’s something we take seriously.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players.
We’d really like the chance to make this right. If you’re open to it, please reach out to us directly with more details about what happened, and we’ll do our best to investigate and resolve things as quickly as possible.
Thanks for taking the time to share your feedback — it helps us improve.
Best regards,
Nikka
Casumo Team
Awful site
Awful site, opened an account deposited £100 the account was blocked for no reason wouldn’t let me withdraw my money and wants bank pdf to get money back . I would probably avoid this site
April 16, 2026
Unprompted review
Reply from Casumo
Dear Jamie,
Thank you for sharing your feedback with us. We’re truly sorry to learn that your recent experience with Casumo has not met your expectations.
At Casumo, we take regulatory compliance and player safety extremely seriously. As a fully licensed and regulated operator, we are legally obligated to conduct verification checks on all player accounts. This is a standard industry requirement intended to ensure secure gameplay, prevent fraud, and comply with international anti-money-laundering regulations. We understand that this process can sometimes be inconvenient, but it is essential to safeguarding both our players and our platform.
Please be assured that withdrawal requests are never delayed or declined without a valid reason. Each case is carefully reviewed by our verification team to confirm that all required documents meet the standards set by our licensing authorities. Once verification is completed, withdrawals are processed as quickly as possible.
We sincerely apologise for any inconvenience caused and appreciate your understanding. If you have any questions or need support with verification or withdrawals, our Support Team is available via Live Chat or email at hey@casumo.com and will be happy to assist you.
Kind regards,
Nikka
Casumo
Super fast payout! Impressive!
Super impressed with Casumo after hearing (1st hand) positive reviews locally!... Decent game selection, Superfast payout! (Under 24hrs)
After being down over $15k, I had a couple of huge wins, then attempting my 1st withdrawal, withdrew over $25k last night in segments (10k, 10k, ,6k) which was processed and in my bank by lunchtime the following day, locking up a very tidy profit 👍 no questions asked, no dramas, no issues.
Not sure what's up with the negative reviews on here... (I had zero issues at all.... )
I'm assuming half the people complaining here don't pay attention to "bonus rules" around "use of bonus funds" (which could potentially disqualify any payout eligibility..)
To avoid potential issues here (if uncertain) I'd seriously suggest just playing with your own cash only, and"opting out" of any "bonus offers" anytime when you are not prepared to read, understand and navigate the "rules or requirements"..
9.5/10 😉👍
April 14, 2026
Unprompted review
Reply from Casumo
Dear Brian C,
Your message truly brightened our day—it’s fantastic that you’re loving the Casumoverse, and congrats on that recent win! Thank you for noticing and appreciating Casumo's dedication to creating a smooth and fun environment.
As a fully licensed and regulated casino, we pour significant resources into ensuring the platform is not just entertaining, but also rock-solid safe. Player security, quick payouts, and fair play are essential to us. While we strive to offer the best games and speed, prioritizing your peace of mind is at the very top of our list.
Should you need assistance, please feel free to reach out via live chat or drop us a line at hey@casumo.com. We are here to support you.
A heartfelt thank you for sharing your kind words. We can't wait to catch you on your next adventure!
Best of luck!
Kind regards,
Nikka
Casumo Team
I am still waiting my withdrawals
I am still waiting my withdrawals, but Casumo team told me to upload my proof of address, proof of identity and bank account statement with Casumo deposits. I apploded my UK driver licence, my bank statement and council tax. I received an email said that rejected documents. It said my driving licence is blurry, of course all UK driver licence is a bit blurry because the picture is inside d circle. After taking my thousands of pounds, I withdrew around £200 they restricted my withdrawals. Not even my winnings. I deposited this money. It's hard for me to applod all of this documents because I have no printer. I asked Why you're doing this to me. They answered it is in their policy to check. But they are not checking, they wanted my bank account statement. Be careful playing this website, it's easy to deposit when you just open, but when you withdraw they will ask you a lot of required documents with your home address, bank account, ID, video picture. Until now I am still waiting my withdrawals. Be careful of this website
January 21, 2026
Unprompted review
Reply from Casumo
Dear Christopher,
Thank you for sharing your feedback with us. We’re truly sorry to learn that your recent experience with Casumo has not met your expectations.
At Casumo, we take regulatory compliance and player safety extremely seriously. As a fully licensed and regulated operator, we are legally obligated to conduct verification checks on all player accounts. This is a standard industry requirement intended to ensure secure gameplay, prevent fraud, and comply with international anti-money-laundering regulations. We understand that this process can sometimes be inconvenient, but it is essential to safeguarding both our players and our platform.
Please be assured that withdrawal requests are never delayed or declined without a valid reason. Each case is carefully reviewed by our verification team to confirm that all required documents meet the standards set by our licensing authorities. Once verification is completed, withdrawals are processed as quickly as possible.
We sincerely apologise for any inconvenience caused and appreciate your understanding. If you have any questions or need support with verification or withdrawals, our Support Team is available via Live Chat or email at hey@casumo.com and will be happy to assist you.
Kind regards,
Nikka
Casumo
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