Needed to verify payment card, can't find physical card so I was assured a bank statement showing the deposit leaving would be okay. Three times uploaded said bank statement and three times it's been... See more
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Review summary
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1-Star Review for Casumo Sports Terrible experience with Casumo Sports. They take forever to return your money and keep coming up with ridiculous excuses. They even asked for payslips and ID document... See more
Company replied
They have held my withdrawal hostage for almost 24 hours for no reason whatsoever and it's stuck pending. Support are nice but completely useless and just pass the buck. Long time customer but I won't... See more
Company replied
Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Allows me to deposit money then blocked…
Allows me to deposit money then blocked my account, they run intrusive check which also makes this site off putting, would not recommend slow process
January 30, 2026
Unprompted review
Reply from Casumo
Dear Ale Hill,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict guidelines set by reputable gaming authorities. As part of these regulations, Casumo has verification checks in place — such as proof of identity, address, proof of ownership for a payment method and sometimes proof of funds — to ensure the security and safety of all our players. We implement mandatory customer verification (KYC) for security purposes; while this process can sometimes feel intrusive, it is essential for protecting your account against fraud and ensuring that we meet all our legal and responsible gaming obligations.
These checks are standard practice across licensed operators and help protect players, prevent fraudulent activity, and promote responsible gaming.
If you’d like us to review your account or clarify your verification status, our Support Team is available anytime via Live Chat or at hey@casumo.com
Kind regards,
Nikka
The Casumo Team
Scam
Scam
Absolutely bullshit app rubbish site
Just rubbing money all SCAM.
Never getting single bonus.Don’t waste your money on this rubbish SCAM CASINO.
January 29, 2026
Unprompted review
Reply from Casumo
Dear Gholamreza Karami,
Thank you for sharing your thoughts.
We’re sorry to hear of your negative experience. While we understand your frustration, we want to assure you that Casumo is a fully licensed and regulated operator, and we are committed to offering a fair, secure, and responsible gaming environment.
Our approach to promotions and rewards may differ from other operators, but it is always designed with long-term sustainability, player safety, and compliance in mind. We appreciate that different players look for different features, and we’re constantly reviewing our services to ensure we’re providing value to our community.
We value your feedback, and we’re sorry to hear that we didn’t meet your expectations on this occasion.
Kind regards,
Nikka
Casumo
Worst pay out online casino i have ever…
Worst pay out online casino i have ever played on
January 28, 2026
Unprompted review
Reply from Casumo
Dear Leanne Corns,
Thank you for your feedback.
We are very sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players. We place great importance on responsible gaming.
As a fully licensed and regulated casino, we pour significant resources into ensuring the platform is not just entertaining, but also rock-solid safe. Player security, quick payouts, and fair play are essential to us. While we strive to offer the best games and speed, prioritizing your peace of mind is at the very top of our list.
Should you need assistance, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com.
Kind regards,
Nikka
Casumo
Figured now would be a good time to put…
Figured now would be a good time to put this on here.
A few years ago, made an account with casumo. Everything seemed fine for several months.
Then After those fews months my account was blacklisted on their site and I was told I was not allowed to play there any more because apparently my credit score was so bad it came up as a red flag for them. Thankfully I'm still using sites like Betfred without any problem but honestly. I would never Recommend Casumo to anyone because of their shady practices behind the scenes. My Credit Score is fine btw.
February 13, 2025
Unprompted review
Reply from Casumo
Dear David Church,
Thank you for your feedback.
We are very sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo operates as a fully licensed and strictly regulated online casino, and we place strong emphasis on transparency, fairness, and player protection. We place great importance on responsible gaming as part of our duty and care due. In this respect, we also offer Play Okay tools which are available to help you stay in control and ensure a fun and safe gaming experience.
Additionally, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com.
Thank you again for your feedback.
Sincerely,
Nikka
Casumo
I was new on this Casumo online…
I was new on this Casumo online casino..everthing is great and excellent in withdrawal. But never tried betting. Give you bonus money too.
January 25, 2026
Unprompted review
Reply from Casumo
Dear Carlos,
Your message truly brightened our day—it’s fantastic that you’re loving the Casumoverse, and congrats on that recent win! Thank you for noticing and appreciating Casumo's dedication to creating a smooth and fun environment.
As a fully licensed and regulated casino, we pour significant resources into ensuring the platform is not just entertaining, but also rock-solid safe. Player security, quick payouts, and fair play are essential to us. While we strive to offer the best games and speed, prioritizing your peace of mind is at the very top of our list.
Should you need assistance, please feel free to reach out via live chat or drop us a line at hey@casumo.com. We are here to support you.
A heartfelt thank you for sharing your kind words. We can't wait to catch you on your next adventure!
Best of luck!
Regards,
Nikka
Casumo
Not the best
Opened account. Verified account deposited and wouldn’t allow me to play games. Awaiting money to come back into my bank account will see what happens. But not a good impression.
January 26, 2026
Unprompted review
Reply from Casumo
Dear Tracey Auld,
Thank you for your feedback. We are truly sorry you have had a negative experience.
Operating as a fully licensed and regulated online casino means security is paramount. We continuously prioritize player security, fast payouts, and fair play by investing heavily to keep our platform robustly secure and safe. Your peace of mind while playing is our top commitment, complementing our goal of delivering the best games and optimal performance.
If you have any inquiries, please reach out directly via live chat or email us at hey@casumo.com. We're always on standby to support you.
Kind regards,
Nikka
Casumo
Wish I had read the reviews first as…
Wish I had read the reviews first as then I would not have used this site . Over the last two weeks I deposited £210 . Silly me .as I have not withdrawn anything, obviously it's a gambling site and you play the odds , but the odds are "0" on this site . Don't waste your money like I did
January 25, 2026
Unprompted review
Reply from Casumo
Dear Denise Jones,
Thank you for sharing your feedback.
Casumo operates as a fully licensed and strictly regulated online casino. All our games utilize certified Random Number Generator (RNG) technology, provided by independent, industry-leading suppliers, to guarantee fair and random outcomes.
If you require a review of your gameplay or further details on a specific round, our Support Team is available via Live Chat or email.
Regards,
Nikka
Casumo
Reply from Casumo
Dear Santosh Gole,
We’re glad to hear that you’re enjoying Casumo and that you’ve had a positive experience with us. We always do our best to ensure our players are happy — especially when celebrating a win!
At the same time, we place great importance on responsible gaming to aid players stay in control and keep their gaming experience fun and safe.
If you ever need additional support or have any questions, our team is always available via Live Chat or email at hey@casumo.com
Kind regards,
Nikka
Casumo
Easy to use, fast withdrawals & great live chat
I have to say I am surprised at so many bad reviews as my experience has been quite the opposite. One deposit made and won a large sum of money on their live casino, blackjack and roulette. Withdrawal was in my account the next day. I made sure I was fully verified beforehand. Live chat advisers are always helpful and the layout on the app is very good. Will be using more regularly. Cheers
January 22, 2026
Unprompted review
Reply from Casumo
Dear Tom,
We are delighted to receive your feedback and learn of your satisfaction with the Casumoverse experience; congratulations on your recent success! We truly appreciate you recognizing Casumo’s commitment to providing a smooth and engaging gaming environment.
Operating as a fully licensed and regulated online casino means security is paramount. We continuously prioritize player security, fast payouts, and fair play by investing heavily to keep our platform robustly secure and safe. Your peace of mind while playing is our top commitment, complementing our goal of delivering the best games and optimal performance.
If you have any inquiries, please reach out directly via live chat or email us at hey@casumo.com. We're always on standby to support you.
Thank you once more for your kind words. We anticipate your return for your next gaming session!
We wish you the best of luck going forward!
Kind regards,
Nikka
Casumo
good selection of games shame they took…
good selection of games shame they took the williamhill approach and drastically lowered the RTP example when this game got released The Dog House - Muttley Crew the RTP was 94.47% now it's 91.98% all new games have lower RTP the most other sites so I would avoid them from now on look elsewhere.
January 22, 2026
Unprompted review
Reply from Casumo
Dear DCLXVI DCLXVI,
Thank you for taking the time to share your feedback with us.
Casumo operates as a fully licensed and strictly regulated online casino, and we place strong emphasis on transparency, fairness, and player protection. Whatever a customer has bet on or the amount they have staked has no influence on the number the RNG arrives at.
The RNGs are accredited by independent testing companies, that complete a range of tests to ensure the RNG is completely random.
Casumo ensures all our slots and casino games are put through rigorous tests before releasing them for customers to access.
In addition, each of the software suppliers who provide Casumo with games will conduct their own extensive testing before any game is made available on our website.
The theoretical RTP (Return to Player) is available on all games within the ‘information’ or ‘help’ section of the game.
If you would like a review of your gameplay or require further clarification regarding a specific round or game outcome, our Support Team will be happy to assist you. You can reach us at any time via Live Chat or by email at hey@casumo.com.
Kind regards,
Nikka
Casumo
This site is very lacking and poor with…
This site is very lacking and poor with withdrawals...yet they take your money quick enough....
January 20, 2026
Unprompted review
Reply from Casumo
Dear Michelle Martin,
Thank you for sharing your feedback.
We’re sorry to hear about your recent experience with withdrawal times. While Casumo always aims to process withdrawals as quickly as possible, in some cases additional security checks or verification steps may be required. This can occasionally lead to slightly longer processing times than usual.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
Nikka
Casumo
They love your deposits but hate you…
They love your deposits but hate you when you withdraw, even after verification was done successfully they still hold your money, never had this issue on MGM, Casumo is a scam
January 19, 2026
Unprompted review
Reply from Casumo
Dear Adrian Nedelcu,
We were truly sorry to hear about your negative experience.
Please know that we deeply appreciate you taking the time to share your feedback. At Casumo, reviews like yours help us reinforce our commitment to safety and transparency, which is foundational to building a trusted gaming environment.
As a fully licensed and regulated online casino, maintaining the highest standards of integrity is always our top priority. We implement mandatory customer verification for security purposes; while we understand this process can be frustrating or feel intrusive, it is absolutely essential for protecting your account and meeting all of our legal and responsible gaming obligations.
We know that speed is paramount, especially when you're looking to access your winnings. We commit to reviewing all documents and processing withdrawal requests the moment they are fully verified and approved. The great news is that once your account status is confirmed, subsequent transactions move much faster and smoother. We are continuously optimizing our internal processes to deliver the fastest payouts possible while staying compliant.
We truly value your trust and look forward to continuing to offer you a secure and engaging platform.
If you would like us to review a specific withdrawal or check the current status of your withdrawal or verification, please reach out via email at hey@casumo.com or through our Live Chat so our team can personally assist you.
Kind regards,
Nikka
Casumo
Please go onto x and share what Casumo has done to you and how it has affected you 😓
Go onto x / twitter .. type in CASUMO CASINO and click Nigel its a few stories down and lets get there name out there and let everyone know how we are being treated….
Please go onto my twitter that i have had to make (never done social media) can ANYONE that Casumo has let down please share and put your story on that ! All we have left now is to call them out and keep going until they pay us what we are OWED !!!!
January 17, 2026
Unprompted review
I've played age of gods 2 days a go,i…
I've played age of gods 2 days a go,i found out game was a bit odd,like gave me bonus permanently from £2 I went to £100 ive withdrew,but page froze,i withdrew before and in minutes was in my account this time wasn't,wait a day or so and ive spoke with Mike,he told me was unsuccessful the withdrawal,and the team is looking at it,another day gone and haven't seen the money and I dont think that I will actually wasnt my fault the game was playing funny and I win the money clean,apparently not for them!!
January 15, 2026
Unprompted review
Reply from Casumo
Dear Hugo Fonseca,
Thank you for sharing your feedback.
We’re sorry to hear about your recent experience with withdrawal times. As a licensed and regulated operator, your security is our highest priority and we always aim to process withdrawals as quickly as possible.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
Nikka
Casumo
Got the hat feature on huff and puff
Got the hat feature on huff and puff, game froze half way through, went on live chat said they was aware of the issue. They spoke to the software provider he said the feature resulted in a zero payout, which I keep telling Casumo is impossible.
December 11, 2025
Unprompted review
Reply from Casumo
Dear Kendrick Nicholson
Thank you for reaching out and for taking the time to share your feedback.
Please note that Casumo is a fully licensed and regulated online casino, and player wellbeing remains our top priority.
Regarding the issue you experienced while playing Huff N’ Puff, we can confirm that after thorough checks conducted together with the game provider, the game round was completed correctly. The outcome of the feature was verified, and the correct amount of winnings was credited to your balance accordingly. You were informed of this outcome from our side once the investigation was completed.
All games at Casumo are supplied by independent third-party providers and operate using certified Random Number Generator (RNG) technology, ensuring that all game outcomes are random and fair.
We appreciate your feedback and encourage any player with further concerns to contact our support team directly via live chat or by email at hey@casumo.com so we can review their situation in more detail.
Best regards,
Jeffrey
Casumo
Had some Trimble withdrawal money oh my…
Had some Trimble withdrawal money oh my god not helping me atall they weren’t I eventually got paid after making me add more money on 3 occasions saying they can’t withdraw to certain cards but then withdrawal partly to them cards very confusing thanks for my money but I could not get over how hard it was I won’t be back and it was a good casino till the withdrawal part
January 17, 2026
Unprompted review
Reply from Casumo
Dear Jason Tobin,
Thank you for reaching out and sharing your feedback with us.
We truly regret that you had a recent issue with withdrawal times. As a fully licensed and regulated online casino, although Casumo strives to process every withdrawal as fast as we can, certain transactions occasionally require extra security checks or verification steps. We understand this can sometimes result in processing times being a little longer than you expect.
Please know that we are continuously optimizing our payment process to be fast and reliable while strictly adhering to the highest security standards for every transaction.
We also want to remind you that each customer's experience is unique.
If you would like us to look into a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can provide direct assistance.
Kind regards,
Nikka
Casumo
45 days and counting…..
45 days and counting…..
Still haven’t got my 9000£ that I won fairly from big bass. Every few days I contact and they tell me the ‘relevant team’ is looking at it. Longest wait for a payout I’ve ever heard about. Why would anyone want to play on this site if this is my experience and I’m sure others have faced the same issue. Get it sorted. This looks terrible on you guys and I will continue to make it public until it’s sorted
January 14, 2026
Unprompted review
Really enjoying casumo’s app very easy…
Really enjoying casumo’s app very easy to navigate and loads very fast, withdrawals are approved within minutes and showing in my bank the next morning good bonuses are available.
January 13, 2026
Unprompted review
Reply from Casumo
Dear M Lll
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Thank you again for your kind words. We look forward to seeing you on your next adventure!
Kind regards,
Nikka
Casumo
Great brand
Great brand , 100% positive experience . I use to toped up about 50£ all together luckily won 1000 in one sesion , witdthaw it and have cash on account in 10min no problems att all ..
January 13, 2026
Unprompted review
Reply from Casumo
Dear Tomaszek zab,
Thanks for your message, and congratulations on your win. We're glad to hear you had a positive first experience!
We can confirm that Casumo is a fully licensed and regulated casino, and player security, fast payouts, and fair play are all top priorities for us. If your account is verified and your withdrawal is pending, you're already on the right track. Most withdrawals are processed as quickly as possible, depending on the payment method used.
If you have any questions during the process, feel free to reach out via live chat or email us at hey@casumo.com
We're here to help.
Best of luck going forward!
Kind regards,
Nikka
Casumo
I'm pretty sure this site cheats and is…
I'm pretty sure this site cheats and is rigged it's complete bs
It can't be that bad
Try somewhere else
Don't play here you will not win or get playing time
January 10, 2026
Unprompted review
Reply from Casumo
Dear George Francis,
Thank you for sharing your feedback.
Casumo operates as a fully licensed and strictly regulated online casino. All our games utilize certified Random Number Generator (RNG) technology, provided by independent, industry-leading suppliers, to guarantee fair and random outcomes.
If you require a review of your gameplay or further details on a specific round, our Support Team is available via Live Chat or email.
Regards,
Nikka
Casumo
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