Needed to verify payment card, can't find physical card so I was assured a bank statement showing the deposit leaving would be okay. Three times uploaded said bank statement and three times it's been... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Worst casino ever !!! Still waiting for my withdrawal after countless times sending all the correct documents they keep being rejected !! There is nothing wrong with my documents every other site I ha... See more
Company replied
I didnt get paid out on my blackjack rounds and two weeks later I've still haven't recieved my money plus I can't even recieve promotions on here after spending 100s of pounds so please avoid at all c... See more
Company replied
Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had some Trimble withdrawal money oh my…
Had some Trimble withdrawal money oh my god not helping me atall they weren’t I eventually got paid after making me add more money on 3 occasions saying they can’t withdraw to certain cards but then withdrawal partly to them cards very confusing thanks for my money but I could not get over how hard it was I won’t be back and it was a good casino till the withdrawal part
January 17, 2026
Unprompted review
Reply from Casumo
Dear Jason Tobin,
Thank you for reaching out and sharing your feedback with us.
We truly regret that you had a recent issue with withdrawal times. As a fully licensed and regulated online casino, although Casumo strives to process every withdrawal as fast as we can, certain transactions occasionally require extra security checks or verification steps. We understand this can sometimes result in processing times being a little longer than you expect.
Please know that we are continuously optimizing our payment process to be fast and reliable while strictly adhering to the highest security standards for every transaction.
We also want to remind you that each customer's experience is unique.
If you would like us to look into a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can provide direct assistance.
Kind regards,
Nikka
Casumo
45 days and counting…..
45 days and counting…..
Still haven’t got my 9000£ that I won fairly from big bass. Every few days I contact and they tell me the ‘relevant team’ is looking at it. Longest wait for a payout I’ve ever heard about. Why would anyone want to play on this site if this is my experience and I’m sure others have faced the same issue. Get it sorted. This looks terrible on you guys and I will continue to make it public until it’s sorted
January 14, 2026
Unprompted review
Really enjoying casumo’s app very easy…
Really enjoying casumo’s app very easy to navigate and loads very fast, withdrawals are approved within minutes and showing in my bank the next morning good bonuses are available.
January 13, 2026
Unprompted review
Reply from Casumo
Dear M Lll
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Thank you again for your kind words. We look forward to seeing you on your next adventure!
Kind regards,
Nikka
Casumo
Great brand
Great brand , 100% positive experience . I use to toped up about 50£ all together luckily won 1000 in one sesion , witdthaw it and have cash on account in 10min no problems att all ..
January 13, 2026
Unprompted review
Reply from Casumo
Dear Tomaszek zab,
Thanks for your message, and congratulations on your win. We're glad to hear you had a positive first experience!
We can confirm that Casumo is a fully licensed and regulated casino, and player security, fast payouts, and fair play are all top priorities for us. If your account is verified and your withdrawal is pending, you're already on the right track. Most withdrawals are processed as quickly as possible, depending on the payment method used.
If you have any questions during the process, feel free to reach out via live chat or email us at hey@casumo.com
We're here to help.
Best of luck going forward!
Kind regards,
Nikka
Casumo
I'm pretty sure this site cheats and is…
I'm pretty sure this site cheats and is rigged it's complete bs
It can't be that bad
Try somewhere else
Don't play here you will not win or get playing time
January 10, 2026
Unprompted review
Reply from Casumo
Dear George Francis,
Thank you for sharing your feedback.
Casumo operates as a fully licensed and strictly regulated online casino. All our games utilize certified Random Number Generator (RNG) technology, provided by independent, industry-leading suppliers, to guarantee fair and random outcomes.
If you require a review of your gameplay or further details on a specific round, our Support Team is available via Live Chat or email.
Regards,
Nikka
Casumo
Not recommended!!!!!!!!
Ufff, i don't know how to start with this review. In 3 days I deposited 1031£ and the return to the player was less than 10% . I sent an email to have a review of my plays and didn't get any answer from them, very disrespectful....I tried to speak true live chat but not any clear answer and some kind of punishment they applied to my account because today I deposited another 150£ and the return was something like 2,40£ .... I'm very sorry that I didn't check te reviews from trust pilot before I started playing with casumo. Anyway I wish everyone to have nice experience on gambling , this need to be for fun purpose and avoid this site because it's possible to create a gambling issue for anyone. Stay safe and gambling responsible
January 12, 2026
Unprompted review
Reply from Casumo
Dear Petroescu Radu Florin,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict oversight from reputable gaming authorities. All games at Casumo are provided by independent, industry-leading suppliers and use certified Random Number Generator (RNG) technology to ensure completely fair and random outcomes.
We appreciate you taking the time to share your thoughts. If you would like us to review your gameplay or provide further details about a specific game round, our Support Team is available via Live Chat or email at hey@casumo.com and will be happy to assist.
Kind regards,
Nikka
Casumo
Update to my previous 1 star review
*Update to my previous 1 star review 3 months ago*
They have since updated their withdrawal processing and I've received multiple withdrawals within the hour or two over multiple days.
Fairplay to Casuno!
January 9, 2026
Unprompted review
Reply from Casumo
Dear Goldie,
Thank you for your message, and congratulations on your win! We’re happy to hear that your experience with us has been a positive one.
We can confirm that Casumo is a fully licensed and regulated casino, where player security, fair play, and efficient payouts are key priorities. Once an account is verified, withdrawal processing goes smoothly and everything is progressing as expected. Withdrawals are generally processed as quickly as possible, depending on the payment method selected.
Should you have any questions at any stage, please feel free to contact us via live chat or email us at hey@casumo.com. We’re always happy to assist.
Best of luck going forward!
Kind regards,
Nikka
Casumo
Reply from Casumo
Dear David Cooper,
Thank you for your feedback.
We appreciate your sharing your view.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players. We also place great importance on responsible gaming. Our Play Okay tools are available to help players stay in control and ensure a fun and safe gaming experience.
Additionally, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com.
Thank you again for your feedback.
Sincerely,
Nikka
Casumo
Withdrawal
Everything is perfect but the withdrawal has taking awhile
January 7, 2026
Unprompted review
Reply from Casumo
Dear Daulton Frier-Galandie,
Thank you for bringing your withdrawal delay to our attention. We understand the importance of timely payouts and sincerely apologize for this inconvenience.
As a licensed and regulated operator, your security is our highest priority. Any temporary hold on a withdrawal indicates a routine, mandatory transaction review being conducted by our Team. This measure is essential to ensure the integrity of your account and the security of your funds before release.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
We appreciate your understanding as we maintain these necessary security standards.
Kind regards,
Nikka
Casumo
This company has stolen £25 off me
This company has stolen £25 off me, I placed an Acca bet for £25 and when I went to check on it no net had been placed and it said I used the £25 on 1 spin at the casino which I never even entered.. PLEASE AVOID thee is no customer service and no where to log a complaint
January 5, 2026
Unprompted review
This casino is a absolute joke I’m…
This casino is a absolute joke I’m disgusted the way I have been treated I placed a £500 bet on blackjack before cards was even dealt I get a pop up on my screen saying I need to fill out a form about safer gambling as I tried to get off the page too carry on my bet it wouldn’t allow me too. Then I went on live support numerous times absolutely useless I emailed a complaint in waited over a week for a response for them to say they went threw everything and it was all find no game play was disrupted even tho they said in the same email that they seen when I was playing my blackjack hands that the safer gambling form popped up it’s a joke didn’t even let me see my hands or the dealers hands how is this not disrupted I want my £500 refund. And I don’t want to wait over a week for a single reply!
December 28, 2025
Unprompted review
Worst casino ever !!
Worst casino ever !!! Still waiting for my withdrawal after countless times sending all the correct documents they keep being rejected !! There is nothing wrong with my documents every other site I have used has accepted them . Im now in contact with the gambling commission to get my money back . Please listen to the negative reviews as this really is a terrible site
January 1, 2026
Unprompted review
Reply from Casumo
Dear Luke,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
Has to be THE worst slots site out…
Has to be THE worst slots site out there. played £1 per spin and got onto bonus game 3 times max payout was £7.50. A diabolical site stay clear of this one its massively rigged to not pay out
January 3, 2026
Unprompted review
Reply from Casumo
Dear Gezza,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict oversight from reputable gaming authorities. All games at Casumo are provided by independent, industry-leading suppliers and use certified Random Number Generator (RNG) technology to ensure completely fair and random outcomes.
We appreciate you taking the time to share your thoughts. If you would like us to review your gameplay or provide further details about a specific game round, our Support Team is available via Live Chat or email at hey@casumo.com and will be happy to assist.
Kind regards,
Nikka
Casumo
Terrible.
Terrible.. been on casumo for around 6 months. Depositing.. fine. But withdrawing is another story. Every withdrawal I have made over £300 is cancelled and verification is asked of me. Takes a few hours to verify and another day or so for the money to be paid out (not really a problem). This time, I’ve withdrew a good chunk of change (£520) asking for verification I’ve submitted the documents they want now reviewing. Been waiting well over a day for them to even review it. Live chat are rubbish and they all say different things and don’t know what they are talking about half the time. Let’s see what happens with this. Not hopeful.
15th Jan still waiting for documents to be reviewed.
December 30, 2025
Unprompted review
Reply from Casumo
Dear Lucas,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
Hi guys absolutely horrible costumer…
Hi guys absolutely horrible costumer service, ive been waiting for my withdrawals 9 days nothing, fast payment
December 30, 2025
Unprompted review
Reply from Casumo
Dear Tomas,
Thank you for sharing your feedback.
We’re sorry to hear about your recent experience with withdrawal times. While Casumo always aims to process withdrawals as quickly as possible, in some cases additional security checks or verification steps may be required. This can occasionally lead to slightly longer processing times than usual.
Please rest assured that we’re continuously working to maintain fast and reliable payment processing while ensuring that all transactions comply with the highest security standards.
If you’d like us to review a specific withdrawal or check the current status of your payment, please contact us via email at hey@casumo.com or through our Live Chat so our team can assist you further.
Kind regards,
Nikka
Casumo
Customer for many years with some wins…
Customer for many years with some wins and losses
Bought a bonus with wagering funds which it allowed me to do and then after completing the wagering when to withdraw my winnings.. a few hours later withdrawal cancelled as I should not of wagered above €5 as at time
As I said before customer for many years
Withdrawal cancelled
December 29, 2025
Unprompted review
Please do read these reviews before…
UPDATE! Still not willing to payout or refund my deposits asking me to wait up to 8 weeks for the complaint procedure T&C stated copy off passport, proof off address I’ve sent both with bank statements but still not enough apparently I will be taking this a lot further weather that’s IBAS OMBUDSMAN OR small claims court I will be taking this further with whatever option I have to do!! AVOID AT ALL COSTS *** as off 12.01.26 am still awaiting my withdrawal or a refund definitely avoid making me wait 8 weeks just for a reply
Please do read these reviews before signing up I have won £1400 requested withdrawal on 23/12/25 and still awaiting now I’ve sent them every document possible my passport was verified was awaiting bank verification & address now they are asking for passport+ a picture any excuse to not payout they was ok accepting all my deposits only a issue once withdrawals are being made do not waste your time
December 29, 2025
Unprompted review
5 days now Casumo have owned me money
5 days now Casumo have owned me money. Should’ve received a prize on the 23rd and then a second prize on the 26th, I’m now almost through tournament 3, and they just will not pay what’s owed. It says 24 hours to pay out each, meanwhile they continue to run tournaments collecting cash. Every single day I’ve been onto live chat for like 4 days straight now and I’m fed the same lies. Our teams need to check it. This will be paid today, we will e mail you. I have multiple screenshots of this and it’s going all over the internet today because people need to see the truth about how this company behaves
December 26, 2025
Unprompted review
Ultra fast withdrawals
Ultra fast withdrawals
I have been using Casumo over the past few months after taking a break for a short while, when I reopened my account I had to use a new debit card and this delayed my withdrawal time for a couple of days but when i sent them a copy of my new card and explained why because my old card was compromised it was sorted out. I have had some good wins and the withdrawals were in my account within ten minutes. I’m surprised at the level of negativity in the reviews about this casino as my experience has always been a positive one. Of course people think they should always win when playing online casinos and I have often been frustrated by countless dead spins and non existent rewards for your money but this is how the system works. Casumo is no better or no worse than most other casinos but where they do excel in by opinion is the speed of the withdrawal
December 20, 2025
Unprompted review
Reply from Casumo
Dear Derek,
Thank you for your message, and we're glad to hear that your withdrawal was successfully processed.
Please rest assured that Casumo is a fully licensed and regulated operator, and we are committed to providing a safe and secure environment for all our players.
Withdrawals may be, from time to time, delayed, as we may request additional verification documents in line with regulatory and security requirements as a standard procedure to make sure that all account activity is legitimate and that funds are withdrawn safely to the rightful owner.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Once an account is fully verified, and all is in proper order, withdrawals are processed as quickly as possible.
We appreciate your understanding and cooperation. If you have any questions or need further support, feel free to reach out via live chat or email us at hey@casumo.com
Kind regards,
Nikka
Casumo
Signed up easily and made my first…
Signed up easily and made my first deposit. However I was unable to access and slots or games as I had to upload my ID. Not a problem usually but I didn’t have any with me so I withdrew the money back out to use another day once I’d been verified. They wouldn’t let me withdraw until I’d upload ID. That wasn’t stated when I deposited though, happy to take my money without any issues but getting it back was another matter!
December 23, 2025
Unprompted review
Reply from Casumo
Dear Katy Spaughton,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
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