CATCHALLReviews 

328
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the high quality of the products, noting that items often look even better in person than in photos and are made with excellent fabrics and tailoring. Many also highlight the exceptional customer service, describing it as kind, professional, and attentive, with quick responses to inquiries and issues. Reviewers frequently express satisfaction with the overall product quality and the helpfulness of the support team. However, some customers also noted significant issues with sizing, finding that items did not fit as expected despite ordering their usual size. A few other people also felt that the products received did not match the descriptions or images on the website. Additionally, there are reports of poor experiences with the return policy, including difficulties in processing returns, delayed refunds, and unresponsive customer service regarding these matters.

What people talk about most

Product

Consumers find product quality to be outstanding, with many expressing delight over the beautiful designs,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the clothing's... See more

Order

People report ambiguous experiences with order, with many customers praising the quick shipping, smooth... See more

Customer service

Customers generally report positive experiences with customer service, describing it as wonderful, helpful,... See more

Return policy

Reviewers mention ambiguous feedback about the return policy, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered several dresses that were very good and came on time. I had an issue with one dress with my zipper and customer service replied right away and took care of it immediately. I call that gre... See more

Rated 5 out of 5 stars

⸻ I am absolutely thrilled with this store! The dresses are stunning – elegant, feminine, and beautifully made, with high-quality fabrics and perfect tailoring. Everything looks exactly like the... See more

Rated 5 out of 5 stars

Great service! Great dress but too big for me. I asked the custom service for advise and they answered immediately and sent me another dress for free. Thank you again for everything!

Rated 5 out of 5 stars

Love the quality of the suit also the color was exactly was I expected My order was exactly as I saw on their website I will shop again with CATCHALL


3.7

Average

TrustScore 3.5 out of 5

328 reviews

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No recent history of asking for reviews

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3.7

All reviews

(328)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect, beautiful clothes

I recently received some pieces from the Catchall brand and I'm extremely pleased with them. Right from the start, the process was quick and easy. The delivery was punctual, and the clothes arrived very well packaged, demonstrating the brand's care for its products.

The quality of the clothes is excellent. The fabrics are comfortable and durable, providing a great fit. The attention to detail is remarkable, with well-made seams and impeccable finishes. The colors are vibrant and remain firm even after several washes.

What's more, the variety of styles available is impressive. I found clothes that perfectly suited my personal style, from casual pieces to more formal options. The size chart is accurate, and all the garments fitted my body perfectly.

One point that really appealed to me was sustainability. Catchall demonstrates a clear commitment to ecological and ethical practices, something I consider essential when choosing where to buy my clothes.

In short, I highly recommend Catchall to anyone looking for high-quality, comfortable and stylish clothes.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and products

They are great with their returns and incredibly fast. They communicate immediately and easy to deal with.
Everything I have bought has been perfect except one particular dress and they dealt with the issue immediately. i was very impressed.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Customer service went out of their way to help me when I had an issue. Sorted it right away. Will purchase from here again.

July 12, 2024
Unprompted review
Rated 3 out of 5 stars

I’m giving them 4stars simply because…

I’m giving them 4stars simply because of their return policies. It’s 2024 why do we have to post our own returns when most stores shipping items with a return label. On top of that when they issue your return they only issue the amount you paid for the item that’s not including the shipping and handling you paid for. Therefore I had to pay to ship it and then pay to return it…now that’s crazy. Overall the quality was great but they don’t make clothes for medium built woman

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and dress quality

I am giving a 5 star because even though the dress I received is a little different from what the website shows (lighting) I had a great experience beginning to end. Ordering and payment are easy, shipping was fast and the quality of the dress is really good, well made. I sent an email to customer service expressing my concern about the differences of what I received from what I was expecting. Exchange a couple emails and photos and they responded fast, very kind and trying to help me solve my issue. They offered me couple solutions and at the end I chose the one that worked for me (understanding their policies). Whoever was helping me went above and beyond and I do appreciate that!

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam! I should have read the reviews before ordering from this company.
I won’t even bother the deal with the return as have to ship the item at my own cost to China. Don’t want to loose more money than I lost buying a dress from them.
Don’t even think about purchasing from them.

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

I bought a dress thst was too small

I bought a dress thst was too small. I notified them I need to return. However my credit card was compromised and had to be replaced. I was advised "sorry dear it has to be the same card". I wonder if there card was compromised if they would keep the same one
I am not done with this do not order from here

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

Bad quality and awful returns process

I bought a dress from Catchall and the quality was horrendous, it was like wearing a plastic bag. I contacted the company to return it. Their return process was the worst I've ever experienced. I had to post the package to California (I'm based in London), pay for postage and tracking. They then emailed me to say a refund had been issued, but I hadn't received anything 10 days later. I emailed them to ask when I would receive the refund and they immediately issued it.

This company is incredibly unprofessional and their products are very low quality. AVOID.

July 4, 2024
Unprompted review

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