CATCHALL Reviews 

328
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the high quality of the products, noting that items often look even better in person than in photos and are made with excellent fabrics and tailoring. Many also highlight the exceptional customer service, describing it as kind, professional, and attentive, with quick responses to inquiries and issues. Reviewers frequently express satisfaction with the overall product quality and the helpfulness of the support team. However, some customers also noted significant issues with sizing, finding that items did not fit as expected despite ordering their usual size. A few other people also felt that the products received did not match the descriptions or images on the website. Additionally, there are reports of poor experiences with the return policy, including difficulties in processing returns, delayed refunds, and unresponsive customer service regarding these matters.

What people talk about most

Product

Consumers find product quality to be outstanding, with many expressing delight over the beautiful designs,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the clothing's... See more

Order

People report ambiguous experiences with order, with many customers praising the quick shipping, smooth... See more

Customer service

Customers generally report positive experiences with customer service, describing it as wonderful, helpful,... See more

Return policy

Reviewers mention ambiguous feedback about the return policy, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered several dresses that were very good and came on time. I had an issue with one dress with my zipper and customer service replied right away and took care of it immediately. I call that gre... See more

Rated 5 out of 5 stars

⸻ I am absolutely thrilled with this store! The dresses are stunning – elegant, feminine, and beautifully made, with high-quality fabrics and perfect tailoring. Everything looks exactly like the... See more

Rated 5 out of 5 stars

Great service! Great dress but too big for me. I asked the custom service for advise and they answered immediately and sent me another dress for free. Thank you again for everything!

Rated 5 out of 5 stars

Love the quality of the suit also the color was exactly was I expected My order was exactly as I saw on their website I will shop again with CATCHALL


3.7

Average

TrustScore 3.5 out of 5

328 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(328)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do NOT ORDER FROM CATCHALL!!

Please do not order anything from this store. I emailed them immediately after placing an order to cancel it and they ignored my emails and shipped item anyway. They are based in China and when I tried to call it was a bad number.

May 1, 2024
Unprompted review
Rated 4 out of 5 stars

Two dresses

I ordered two dresses, size small. I wear a size four. One dress fit perfectly the other was more like a size two. The dress I kept is well made and looks great! The return process was simple and my payment was credited to my account within a week. The only reason I did not give this five stars is you pay for return shipping.

May 17, 2024
Rated 4 out of 5 stars

I was worried when I ordered because of…

I was worried when I ordered because of the reviews got written here, I ordered 6 dresses all of them are similar to the pictures with good quality, except one I didn’t like much but it’s not bad, besides they send me a wrong dress and when I emailed them they let me to keep the dress they sent and send me the one I ordered for 100% free no delivery charge nothing

June 1, 2024
Rated 1 out of 5 stars

I ordered a dress in March

I ordered a dress in March, and after multiple attempts of emailing them and no response to my emails to where my order is, I finally decided to post on Instagram that they are scammers and not to buy from them, and then few weeks later I received my dress, at the end of May. The dress I ordered was a very soft light blue color and what I received was a bright sky blue color. The dress seems well made but the experience and a different color of dress no longer wants me to buy from them.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

On June 4th I purchased a dress…

On June 4th I purchased a dress unfortunately it is too small, emailed twice to get a return label and no response. I have no one who can fit the dress so am stuck with it even though it’s a beautiful dress. Very poor customer service. 😔

June 4, 2024
Rated 1 out of 5 stars

This is shocking

I ordered a dress in a size M (8-10) it arrived and no way is that fitting an 8 or a 10. I wrote an email to them and they explained how sorry they were and that they would send me the size L for free and would not ask for the other one back. I have constantly been checking and there has been no update on the order to say it has been shipped, so i have continued writing to them. Today i was informed after a week of them apologising and saying it would be here soon, that the dress was out of stock. IT WAS NEVER INDICATED THAT THIS WAS THE CASE BEFORE. I am honestly heartbroken by it and they have no sympathy for that either and will not just give me a refund for the dress.

June 5, 2024
Unprompted review
Rated 1 out of 5 stars

This is not a real company

This is not a real company, they are scam. They take your money and never send you the products. Customer service never reply to your inquiries. STAY AWAY FROM THIS WEBSITE.

June 1, 2024
Unprompted review

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