CELEB THREADS Reviews 

165
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered an outfit didn’t fit returned chased and heard nothing no communication and no refund or gift credit - AVOID!!!

Rated 5 out of 5 stars

Absolutely loved my order!! Such good quality and price, plus the packaging was super cute and the added sweets really made my day! Package came 2 days after ordering, even with standard delivery so s... See more

Rated 5 out of 5 stars

Honestly so pleased with the service. I was reassured with three emails in the past 24 hours regarding my order confirmation, shipping and an email from Hayley saying it was on its way! I was nervous... See more

Company replied

Rated 1 out of 5 stars

Quality of jackets fur is cheap. Photos are deceiving. Website says you can’t return items?!?! It’s law you need to allow a customer to return something bought online as who knows what’s gonna arriv... See more

Company replied

Company details

  1. Women's Clothing Store

Information provided by various external sources

Keep your style game strong with the freshest threads landing daily.


Contact info

3.0

Average

TrustScore 3 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(165)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

wrong item sent, disgusting customer service

send me the wrong item that was cheaper then the one i paid for. when i emailed about this months ago i never got a reply, 2 months later, i still haven’t received a reply. awful customer service, even worse how you only get store credit for returning the item. will never buy again.

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Knitted shacket

Just arrived my knitted shacket and I'm in love ❤️ the sizing is perfect and the colours are beautiful! The material is so soft too! Only problem was the delivery was a little longer but was expected cause it was despatched close to the weekend.

March 20, 2023
Advertisement
Rated 1 out of 5 stars

The worst company AVOID

The worst company I’ve ever experienced!!! Do not buy from here they should be reported and shut down. They do not offer refunds just store credit and they do not respond to emails when you have any problems. I tried to cancel my order within 3 minutes of placing it, I contacted them via email, online chat and through ‘shop’ app, and no response. Now I’m stuck with an item that doesn’t fit as they decided to post it out anyway and ignore me. I don’t want store credit cos your website is full of absolute crap. Worst business ever AVOID AT ALL COSTS

December 1, 2022
Advertisement
Rated 2 out of 5 stars

I placed my order on the 27 stating…

I placed my order on the 27th stating that I would receive it within 1-3 working day , it’s the 4th now and I have no news about my order , I have only a tracking number that doesn t give any updated until when they ll attempt a delivery which is I don’t know when at all.
Therefore I don’t know about the product since I didn’t receive it yet but about the service definitely very poor.

November 27, 2022
Rated 5 out of 5 stars

Butterfly top

The butterfly top I recently bought is stunning and looks amazing on! I can’t wait to wear it in LA 😊

August 12, 2022
Advertisement
Rated 1 out of 5 stars

ABSOLUTELY AWFUL !!!

ABSOLUTELY AWFUL !!!! i have received an item that is faulty and have emailed them three times over a course of a couple of weeks and no one had replied. The clothing is cheap and not well made and the customer service is clearly non existent as they do not reply!! Never will buy from here again

July 18, 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality, no refund

Poor quality. You can only get store credit for items returned and there is not an awful lot of clothing on the website to choose from. I didn't like anything else so ended up keeping it, even though I'll never wear it! You can see the holes in the material where a label has been removed - I'm guessing it was originally from one of the cheap chinese websites!

May 18, 2022
Advertisement
Rated 5 out of 5 stars

Order came so quick

Order came so quick! It was lovely packaged! Even added a packet of sweets which is just a nice touch to the order! Very pleased with the quality!

March 17, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look