Ordered an outfit didn’t fit returned chased and heard nothing no communication and no refund or gift credit - AVOID!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely loved my order!! Such good quality and price, plus the packaging was super cute and the added sweets really made my day! Package came 2 days after ordering, even with standard delivery so s... See more
Honestly so pleased with the service. I was reassured with three emails in the past 24 hours regarding my order confirmation, shipping and an email from Hayley saying it was on its way! I was nervous... See more
Company replied
Quality of jackets fur is cheap. Photos are deceiving. Website says you can’t return items?!?! It’s law you need to allow a customer to return something bought online as who knows what’s gonna arriv... See more
Company replied
Company details
Information provided by various external sources
Keep your style game strong with the freshest threads landing daily.
Contact info
United Kingdom
- www.celebthreadsthelabel.com
3.0
Average
165 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Bad customer service
Loved the item however getting hold of the company for amendments or any help is appalling I’ve waited a week and still no hep or replies
May 16, 2021
Amazing!!
Amazing quality, gorgeous outfits, excellent customer service! Fast and prompt delivery!
May 8, 2021
Amazing fast personalised service
Amazing fast personalised service, it was sent special delivery and arrived in time for my birthday. The butterfly top looks AMAZING on!
Eve-Yasmine x
May 5, 2021
Advertisement
Very happy with my purchase and…
Very happy with my purchase and customer service
Thank you
April 19, 2021
Prompt delivery.
Prompt delivery.
Lovely fit, look great... I'm a size 10, 5'3.
Would definitely order from here again.
April 9, 2021
Delivery was really quick as usual
Delivery was really quick as usual! Loved my outfit fit was really good as well
April 3, 2021
First class service order delivery very…
First class service order delivery very fast & the short set absolutely beautiful very happy with my order
April 2, 2021
Advertisement
Fast delivery and amazing quality!
My package came quickly! The Un Voyage bag I purchased was exactly what I wanted, very sturdy and strong. Would definitely purchase again from this site as they have so many nice things!
March 26, 2021
AMAZING
Absolutely loved my order!! Such good quality and price, plus the packaging was super cute and the added sweets really made my day! Package came 2 days after ordering, even with standard delivery so super quick! Thankyou guys, will use again!!!
March 15, 2021
Highly reccomend
Super quick delivery ordered in the Late evening it was here the next morning! Also lots of payment choices available will deffo be buying again 💕
March 2, 2021
Reply from CELEB THREADS
Thank you. Love Celeb Threads x
They were fantastic
They were fantastic, my order arrived 2 days after purchasing it.
February 26, 2021
Reply from CELEB THREADS
Thank you. Love Celeb Threads x
Advertisement
Reply from CELEB THREADS
Thank you. Love Celeb Threads x
It’s been almost 2 weeks and still not…
It’s been almost 2 weeks and still not received my order
February 8, 2021
Reply from CELEB THREADS
Hi Haz,
I am very sorry to hear this, I can see that your order is still with Royal Mail. I will contact them now to track down your package for you and see why this has taken them so long to deliver.
Kindest regards
The worse!
Honestly I never really leave negative reviews. Had to say the quality is so so bad. I ordered the coat with fur and it’s terrible I can’t even wear it. The fur is so cheap and on top of that if smells bad! Trust me save your money!
January 29, 2021
Unprompted review
Reply from CELEB THREADS
Malak hi,
I am very sorry to hear you were disatisfied with your purchase. If you could please email hello@celebthreadsthelabel.com and I can help resolve this for you.
Kindest regards
Item was way to small did send an email…
Item was way to small did send an email but never got a reply so now left with brand new item that’s no use
January 18, 2021
Reply from CELEB THREADS
Vicky hi,
Unfortunately I can not see an email from yourself. Please could you resend this to hello@celebthreadsthelabel.com so I can pick this up and help to resolve this for you.
Kindest regards
Advertisement
Stunning coat and amazing quality!
I ordered the ‘LIA CREAM FAUX FUR TRIM BELTED SHORT COAT’ and the quality is absolutely amazing! Looks unreal and just like the photos! Such a stunning design... Cannot wait to wear! Thanks so much!
January 15, 2021
Reply from CELEB THREADS
Thank you x
My jacket cost 70 pound in total ,it…
My jacket cost 70 pound in total ,it has came with no tags on so I do not really tell if its new,no tags inside with information about the size and I do not think its s/m because its too big even if its oversize,no tags with information how to treat it in the wash,also rubber band which is holding the button with fur was missing.
January 14, 2021
Reply from CELEB THREADS
Hello and good morning,
Each jacket will come with a care label. For more information please email hello@celebthreadsthelabel.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.