Cellucity Reviews 

I would like to share my upgrade experience I received from Jade at Cellucity Canal walk on Friday 01 October. He is a real asset to your company working in a customer service industry myself you know when someone is passionate about their job, I would recommend Jade 100% he is friendly helpful and patient and knowledgeable on all products and services, I will definitely be going back for his service.

All consultants always friendly and always willing to assist

Recently went to Cellucity in Canal walk and had such a pleasant and wonderful service by Bandile and Jade. They both assisted me in a professional manner and definitely recommend them to any customer.

For over 8-12 months I have been trying to get my vodacom contracts, paid up, settled and cancelled. Dealing with Vodacom and its staff rarely brings joy!. I enlisted the help of Reon at Cellucity at The Pavilion shopping mall. Reon has been absolutely incredible in dealing with my issues. He is professional and patient and completely understands the environment.
Notwithstanding the fact that it is in general difficult having to deal with Vodacom and it’s staff, particularly when one wants to settle and cancel a contract, he was able to intervene, resolve my complaints and provide exceptional services in bringing the matter to conclusion. It’s quite rare to find someone in this industry who is willing to go the extra mile to ensure that customers receive good service.
One again many many thanks Reon.

Cellucity Paddocks
Wow excellent service great advise. A total gentlemen thank you so much.

I placed my order 2 days ago and didn't receive any estimated delivery times so don't now what to expect...

A heartfelt thank you to Karen Maistry who advised me correctly and assisted me to the best of her ability .
i am extremely pleased by the warm, friendly ,patient consultant that provided me with excellent service.

The consultant gave me her full, undivided and extremely helpful and patient attention as I signed up for a new simcard contract with Vodacom - my recent experiences with Vodacom branches ranging from TOXIC (Bayside) to not very helpful or communicative (Canal Walk - no-one answers the branch landline!).
It was a pleasure doing business with her and with this branch. I can highly recommend it, and will certainly return.

After numerous phone calls to the store i was told I'm not able to get what I was looking for. Walked into the store was greated by friendly staff member Tara. She assisted me and no time she made sure I got the deal and accessories I required. Thank you Tara for the assistance friendliness and the little humor. Cellucity can be proud of staff members like you. Well done and I hope the next person is just as satisfied as what I was.

I have only dealt with Cellucity in Cavendish for all my upgrades and have really been impressed with their professionalism. However my last upgrade was for the Samsung Note 20 ultra which I did on the 14 Nov 20. The deal included a Samsung 32inch TV. To date 24 Jan 21 I am yet to receive my TV. I have on numerous occasions contacted Samsung regarding this as well as the Cavendish store. I am deeply disappointed in Samsung as well as the store. I have never been given such a run around by Samsung like this before and am in the process of trying to get my contract deem nul and viod due to their breech. I encourage senior management to contact me regarding this matter

Excellent service from Shannon. Well done. Always giving the best advice and making sure the product suits your needs. Been a pleasure dealing with you over the years. Keep up the good work

Cellucity insurance is absolutely incompetent in what they do , I've sent my device in for repairs on the 23rd of December 2020 and was told 7 to 21 working days , it's now 18 days and after many calls and visits to the Galleria mall cellucity theres still no feedback! Even from the store manager . I have to call or go in store to get feedback which is absolutely not right , I've called the repair company personally as well , theres so much more to mention , I've taken a 2nd contract with cellucity this month and I feel as if I'm not a valued customer *(and theres always an excuse of short staff and covid 19 issues)

Shanelle from Somerset West Mall, thank you for your professionalism, friendliness, and assistance.
Adam

I’m not usually one to take time out to write a review after visiting a store but I must say that the service I received after visiting cellucity in waterfront was absolutely astounding.

I usually spend over an hour in stores when making a purchase because of the papers that needs to be signed etc. but I was extremely impressed by Mogammad Saalih Abader at the waterfront branch, he had the entire process done in half an hour and I left that store extremely happy.

I was also impressed by the team work shown by Saalih, his colleague Zainab as well as Mathew.

I will definitely be visiting that branch again.
Thank you for the amazing work!

16.01.21
Hi Cellucity Canal walk
Simone’ and Gino you were awesome today sorting out my Upgrade after weeks of struggle at various other stores and I will certainly support your store and recommend it to others as rowell have great weekend further and May the business go from strength to strength God willing ⭐️⭐️⭐️⭐️⭐️

I purchased a handset from CelluCity at Hemingway’s mall in East London 29/12/2020. The phone did not switch on so I sent it back to the store the following day. To date 06/01/2021, the phone is “being assessed by VodaCom in Johannesburg” and I do not have a replacement. To make matters worse, the managers tone of voice is very condescending whenever I call and now the store is no longer answering my calls. I no longer know what to do.

Thank you so much to Roger and the whole team at Cellucity Canal Walk yesterday 02/01/21. Their fast and efficient service turned my nightmare of a stolen phone into the delight of a new handset on the day. I rate them so highly from the warm reception at the entrance, to their overall customer service and technical expertise. They are also adhering to top notch Covid protocols instore. Many thanks. Patricia

Awesome customer service from the onsite Apple technician, Henco and the frontline staff. I was assisted immediately upon entering the store by a customer consultant. Then referred to a technician, who actually made the time to attend to my query and actually explain exactly what he was going to do in order to try and resolve my cellphone problem. Henco managed to solve my issue within 30 minutes. Iam really happy dealing with Cellucity Canal Walk. Great team! Keep up the awesome work guys!

Roger from Canal walk was amazing today. Brilliant, efficient service. I am so impressed and i will keep renewing my contract through this store again. Thank you.

Arushean was extremely informative and helpful. Lovely service.